BSODs 0xf4 and 0x7a After Installing New SSD


  1. darrenlysenko
    Posts : 5
    Windows 7 Professional x64
       New #1

    BSODs 0xf4 and 0x7a After Installing New SSD


    Hello guys,

    I'm really hoping somebody can help me because I'm at my wit's end!

    A few months ago, I bought a Crucial M500 480Gb SSD for my Vaio laptop, but since then I've been plagued by two different BSODs, 0xf4 (CRITICAL_OBJECT_TERMINATION) and 0x7a (KERNEL_DATA_INPAGE_ERROR). I've used Blue Screen view to try and identify the problem and it has pointed to 'Ntoskrnl.exe' as the main culprit, and sometimes 'Ntfs.sys', 'msrpc.sys', 'srv.sys' as well - but I cannot for the life of me work out how to fix the issue.

    If I can, I'll try to give as many details (and solutions already tried) as I can:

    My laptop is a Sony Vaio VGN-AW31M. 4Gb RAM. 480Gb SSD. Intel Core2 Duo P8700@2.53GHz. Windows 7 (64-bit), fully updated. Nvidia GeForce 9600M GT. All drivers up-to-date (as far as I can tell...) using Driver Genius.

    I'm using Windows 7 64-bit installed on a clean SSD (fresh install, not from a clone).

    The problems began after installing Windows from a genuine retail disc, but before any AV software or any other programs were installed - which I assume kind of rules out a virus or software conflict.

    The first blue screen happened while downloading and installing Windows updates from Microsoft.

    The blue screens seem to be completely random, there is no specific actions which seem to cause them.

    They seem to happen most regularly when the SSD is under heaviest use.

    I tried putting my old HDD back in my laptop and ran it for two weeks with no issues whatsoever, which will hopefully rule out any internal hardware problems, though you guys will obviously know best. This problem is only present under the SSD.

    I have updated my drive's firmware on the Crucial website to version MU05 which is the latest (as of writing this).

    I have run MemTest86 for just over twelve hours and found no errors, so I don't think it's the RAM - bearing in mind also I have not had a single crash in four years under the old HDD.

    My BIOS version is American Megatrends R2032Y2, which I'm told by Sony is the latest version. It does not allow switching between ATA and AHCI mode, though I have read that Sony Vaio detects SSDs and makes the switch to AHCI automatically.

    I did have some thermal issues recently, which left my CPU and GPU running between 70C and 80C (sometimes more under strain), but I took out the fan, cleaned it up and reapplied the thermal paste and it's now down to a cool 30C.

    Another key thing to point out is that Crucial were extremely helpful and even replaced the drive under warranty, but sadly the issues still persist with the new drive, so hopefully I can rule out a faulty disk.

    I can't think what else to add, but obviously please let me know if you need anything else.

    Of course, you'll need to see the dump files, so please let me know how best to find and upload them to you.

    I'll be so grateful for any help anyone can give!

    Darren Lysenko.
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    Hi darrenlysenko.

    We need some more information.

    Click on the button below ....



    It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
    Screenshots and Files - Upload and Post in Seven Forums
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  4. darrenlysenko
    Posts : 5
    Windows 7 Professional x64
    Thread Starter
       New #3

    Excellent, thank you. Hopefully the zip will be attached to this reply...
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  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #4

    A stop 0xF4 is usually a storage related issue. But the crash dumps are not -explanatory in nature. Whereas, the 0x7A crash dumps explains the disc error in very detail.
    Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc40046ab8, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 000000000aa45860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff88008d57000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c000000e

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    Here is disk hardware is a 480 MB crucial HDD.

    First of all, make it sure that the firmware of the SSD is up-to-date. Crucial offers the updates via their forums: Solid State Drives (SSD) - Crucial Community

    Next, post a screenshot of the SSD using CrystalDiskInfo - Software - Crystal Dew World

    And, Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

    1. Right click on "my computer" icon and click "manage" on the context menu.
    2. It will open the "computer management" window.
    3. Select "Device Manager" in the left pane, It will list all the existing devices up.
    4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
    5. Select one Intel device item under it, right click, uninstall.
    6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
    7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

    Let us know the results.
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  7. darrenlysenko
    Posts : 5
    Windows 7 Professional x64
    Thread Starter
       New #5

    Hello, and huge thanks for your reply.

    I've attached the CrystalDisk screenshot.

    First up, the firmware is up-to-date.

    More importantly, someone has managed to find a different (and SIX YEARS NEWER) Intel AHCI driver that will work with my laptop, which is great - but also a bit frustrating when Sony, the Intel Driver Update on utility on Intel's website AND Driver Genius all failed to flag it up.

    I've been running the computer for the last twelve hours without a crash, but that's not saying much as it can sometimes go a few days without issue before getting three or four in a day, but fingers crossed.

    Hopefully it'll work, but if not, I'll try your next suggestion:

    And, Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
    Right click on "my computer" icon and click "manage" on the context menu.
    It will open the "computer management" window.
    Select "Device Manager" in the left pane, It will list all the existing devices up.
    Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
    Select one Intel device item under it, right click, uninstall.
    Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
    Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
    So, you reckon Intel Rapid Storage may be causing the issue? I'll disable it if I get another crash.

    When you say 'native system driver', do you mean the standard one which comes with Windows 7? If so, I've already tried that with no luck, I'm afraid.

    Again, huge thanks for your help, it really is massively appreciated.
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  8. darrenlysenko
    Posts : 5
    Windows 7 Professional x64
    Thread Starter
       New #6

    EDIT - I've just noticed that the Intel Rapid Storage icon has appeared on my taskbar.

    This never appeared under my old Sony-recommended driver, so I'm thinking this is the first time my system has had it.

    Fingers crossed it'll help.
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  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #7

    SMART data looks good.

    IRST causes storage failure very widely. Let us see how the new version behaves.
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  11. darrenlysenko
    Posts : 5
    Windows 7 Professional x64
    Thread Starter
       New #8

    Well, after three weeks with no crashes, I'm going to go out on a limb and say that the IRST has fixed the problem.

    Thanks for taking the time to help me, and for all your advice. It's much appreciated.
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  12. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #9

    Good news. :)

    Let us know for any further issue.
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