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Windows 7: BSOD 52514-31824-01.dmp BSOD crashes on Firefox/Facebook

25 May 2014   #1

Wx 7 Pro 64 bit 6.1.7601.
BSOD 52514-31824-01.dmp BSOD crashes on Firefox/Facebook

Fixing husbands PC and got him to take a pic of BSOD. Has crashed within minutes of opening Firefox/Facebook since Wx Update on May 14, 2014. He says AVG also updated almost simultaneously. His FB account was hacked at this time and he changed his password after I ran CC Cleaner, AVG Scan. Earlier in May, the power supply of this box died because the fan seized. New power supply and fan installed about May 5th and computer ran OK until May 14. I updated all the drivers with OS device manager. HD Graphics was out of date and updated. All others claimed to be up to date. In addition to the SF Diagnostic tool file collected as per your instructions, I've also included the OS error message details that Microsoft's error reporting is not accepting "at this time". At first I guessed it was a bug in the Windows Update of 5/14, but my other Wx 7 machine is running just fine with the exact same updates, so I'm stumped. Any help would be greatly appreciated.

My System SpecsSystem Spec
25 May 2014   #2


You are getting 0x9F BSODs, which means a driver is in an inconsistent power state.

BugCheck 9F, {3, fffffa8005bc4060, fffff80000b9c518, fffffa8003e5cc10}

Probably caused by : usbhub.sys
The code marked in green represents the blocked IRP which we'll come to in a minute, the "probably caused by" shows a USB device is causing issues

These are mostly caused by graphics drivers and it appears yours is out of date.
Update it here.

0: kd> lmvm igdkmd64
start             end                 module name
fffff880`0480a000 fffff880`053c7d60   igdkmd64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Tue Jan 10 22:28:09 2012 (4F0CBB79)
    CheckSum:         00BC541D
    ImageSize:        00BBDD60
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Now to the IRP, I have noticed your M Audio Fast Track Ultra driver is causing issue.

Unable to load image \SystemRoot\system32\DRIVERS\MAudioFastTrackUltra.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for MAudioFastTrackUltra.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrackUltra.sys
And to patch things up I believe it's a USB device.
I found this in your dxdiag file:

Description: Output (4- M-Audio Fast Track Ultra)
 Default Sound Playback: Yes
 Default Voice Playback: No
            Hardware ID: USB\VID_0763&PID_2080&REV_0151
        Manufacturer ID: 239
             Product ID: 65535
                   Type: WDM
            Driver Name: MAudioFastTrackUltra.sys
         Driver Version: 5.10.0000.5099 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 9/25/2009 09:14:58, 195592 bytes
            Other Files: 
        Driver Provider: M-Audio
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
You can update the driver here but if you don't use it then I recommend uninstalling it and removing the device completely.

0: kd> lmvm MAudioFastTrackUltra
start             end                 module name
fffff880`05d1e000 fffff880`05d51000   MAudioFastTrackUltra T (no symbols)           
    Loaded symbol image file: MAudioFastTrackUltra.sys
    Image path: \SystemRoot\system32\DRIVERS\MAudioFastTrackUltra.sys
    Image name: MAudioFastTrackUltra.sys
    Timestamp:        Fri Sep 25 17:13:30 2009 (4ABCEC2A)
    CheckSum:         00035A60
    ImageSize:        00033000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Post back how everything goes on :)
My System SpecsSystem Spec
25 May 2014   #3

Wx 7 Pro 64 bit 6.1.7601.
Updated and rolled back driver

Thanks for the prompt assistance.

I updated the graphics driver which actually rolled it back from the May 5, 2014 driver update after having the power supply replaced.

I found a driver update for the Fast Track Ultra, which is the big recording studio 8 x 2 track sound card on this computer. Windows treated it as a complete new install, so had to map Cubase and tell Windows it is the default device for all audio. The update claims to resolve issues with Wx 7 64 bit and was from way back in 2011. The previous driver was from 2008.

Set husband to go online and do his thing. First thing he did was upload pictures and hit facebook with them. So far, no BSOD lament.

Will let you know if problems persist.

Thanks again for the help.
My System SpecsSystem Spec

25 May 2014   #4


Okay keep us posted :)
My System SpecsSystem Spec
28 May 2014   #5

Wx 7 Pro 64 bit 6.1.7601.

Thanks again!!!
My System SpecsSystem Spec

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