BSOD - primarily when using Lightoom (sometimes just randomly)

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  1. Posts : 55
    Windows 7 Ultimate x64
    Thread Starter
       #41

    i'll give it a shot and report my findings...it's getting more and more frustrating
    Could this be a hard drive issue where the phtoos are stored?
      My Computer


  2. Posts : 55
    Windows 7 Ultimate x64
    Thread Starter
       #42

    question: WhoCrashed identifies 2 culprits - hal.dll and ntoskrnl.exe - what are those files and how can they be fixed?
      My Computer


  3. Posts : 26,869
    Windows 11 Pro
       #43

    Yes, It's possible, but what makes you think that?
      My Computer


  4. Posts : 55
    Windows 7 Ultimate x64
    Thread Starter
       #44

    every time i run lightroom (which references that specific drive), the system causes a BSOD
    i'll try to move the same image to my OS disk and try to export...and report back on my findings
      My Computer


  5. Posts : 26,869
    Windows 11 Pro
       #45

    odessit40 said:
    question: WhoCrashed identifies 2 culprits - hal.dll and ntoskrnl.exe - what are those files and how can they be fixed?

    Both are Windows system files, and do not cause crashes. It is something else or something altered system files.
      My Computer


  6. Posts : 26,869
    Windows 11 Pro
       #46

    Do you have driver verifier enabled? If you had BSODs, upload the new minidump files please.
      My Computer


  7. Posts : 55
    Windows 7 Ultimate x64
    Thread Starter
       #47

    Verifier crashed as soon as I loaded into OS
    will run the memdump collection now and post

    PS. memdump is the same from 6/15

    I loaded into Win7....i plugged in the USB drive , and the screen turned fuzzy and system crashed (not BSOD)
      My Computer


  8. Posts : 55
    Windows 7 Ultimate x64
    Thread Starter
       #48

    Mcafee uninstalled, ran Lightroom for pics of a different drive - still BSOD
    i am about to kick my PC
      My Computer


  9. Posts : 26,869
    Windows 11 Pro
       #49

    Don't kick it, yet. Just bear with us and we will hopefully figure it out.
      My Computer


  10. Posts : 55
    Windows 7 Ultimate x64
    Thread Starter
       #50

    Thanks, guys.
    I am a semi-professional photographer who cannot work on this craft...and the pics i cant process...are the ones from my wedding. So you can imagine how frustrated I am
      My Computer


 
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