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Windows 7: BSOD - Visiting websites.

28 May 2014   #1

Windows 7 Professional
BSOD - Visiting websites.

Really really random bsod's. help please! :<

My System SpecsSystem Spec
28 May 2014   #2


BugCheck 116, {fffffa80046bb010, fffff88003bb045c, 0, 2}
This bugcheck indicates that an attempt to reset the display within the allocated time interval failed, hence the bugcheck.
This isn't a typical bugcheck in terms that this only happens when the graphics card doesn't respond either because of a bad driver or the GPU is faulty.

2: kd> KnL
 # Child-SP          RetAddr           Call Site
00 fffff880`05a7a1c8 fffff880`0414b054 nt!KeBugCheckEx <-- The BSOD crash
01 fffff880`05a7a1d0 fffff880`0414ad5e dxgkrnl!TdrBugcheckOnTimeout+0xec <-- Instruction telling the system to crash if the graphics card doesn't respond.
02 fffff880`05a7a210 fffff880`0400ff13 dxgkrnl!TdrIsRecoveryRequired+0x1a2 <-- Telling the system to run a display recovery.
03 fffff880`05a7a240 fffff880`0403ded6 dxgmms1!VidSchiReportHwHang+0x40b <-- This reports the graphics card has hung.
04 fffff880`05a7a320 fffff880`04023ce9 dxgmms1!VidSchWaitForCompletionEvent+0x196
05 fffff880`05a7a360 fffff880`04026be7 dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
06 fffff880`05a7a460 fffff880`040252d8 dxgmms1!VIDMM_GLOBAL::SetupForBuildPagingBuffer+0xd7
07 fffff880`05a7a4a0 fffff880`0402522e dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+0x34
08 fffff880`05a7a630 fffff880`0402e77e dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegment+0x13e
09 fffff880`05a7a6a0 fffff880`0402e527 dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapApertureRange+0x7a
0a fffff880`05a7a6f0 fffff880`0402decb dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapTemporaryResource+0x9b
0b fffff880`05a7a750 fffff880`040218a4 dxgmms1!VIDMM_APERTURE_SEGMENT::ReleaseTemporaryResource+0xcf
0c fffff880`05a7a790 fffff880`0401e257 dxgmms1!VIDMM_GLOBAL::EvictTemporaryAllocations+0xbc
0d fffff880`05a7a7d0 fffff880`040387d9 dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x69f
0e fffff880`05a7a9a0 fffff880`04038514 dxgmms1!VidSchiSubmitRenderCommand+0x241
0f fffff880`05a7ab90 fffff880`04038012 dxgmms1!VidSchiSubmitQueueCommand+0x50
10 fffff880`05a7abc0 fffff800`02f6e2ea dxgmms1!VidSchiWorkerThread+0xd6
11 fffff880`05a7ac00 fffff800`02cc28e6 nt!PspSystemThreadStartup+0x5a
12 fffff880`05a7ac40 00000000`00000000 nt!KiStartSystemThread+0x16
Obviously your display driver will get blamed but lets take a look at the timestamp...

2: kd> lmvm atikmpag
start             end                 module name
fffff880`03ba9000 fffff880`03bf9000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Apr 20 02:22:32 2011 (4DAE3558)
    CheckSum:         00050398
    ImageSize:        00050000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
As you can see it's very outdated.

I take it you're using a desktop, if so then update your driver here:

Drivers | GeForce

If you're using a laptop then remove all AMD software followed by a reboot, then run Windows Updates and use the driver that windows supports.

Post back the results.
My System SpecsSystem Spec
28 May 2014   #3

Windows 7 Professional

Yep. That's what I thought. I was updating the video drivers during DM collector was doing it's thing. I'm currently observing the system. :) Thanks for the very fast reply!
My System SpecsSystem Spec

06 Jun 2014   #4

Windows 7 Professional

Blue screen happened again. Will be posting another DM Log soon.
My System SpecsSystem Spec
10 Jun 2014   #5

Windows 7 Professional

New DM Logs.
My System SpecsSystem Spec
10 Jun 2014   #6


BugCheck 116, {fffffa80044824e0, fffff8800422cf94, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6f94 )
2: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`021391c8 fffff880`02c66054 : 00000000`00000116 fffffa80`044824e0 fffff880`0422cf94 00000000`00000000 : nt!KeBugCheckEx <-- BSOD
fffff880`021391d0 fffff880`02c65d5e : fffff880`0422cf94 fffffa80`044824e0 fffffa80`0424bd50 fffffa80`0565d410 : dxgkrnl!TdrBugcheckOnTimeout+0xec <-- the recovery has failed, the display driver didn't respond in the allocated time interval
fffff880`02139210 fffff880`02d0cf13 : fffffa80`044824e0 00000000`00000000 fffffa80`0424bd50 fffffa80`0565d410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2 <-- a TDR recovery has been called
fffff880`02139240 fffff880`02d3aed6 : fffffa80`ffffffff 00000000`00122b8f fffff880`02139390 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b <-- The GPU has hung
fffff880`02139320 fffff880`02d20ce9 : fffffa80`0571d000 ffffffff`feced300 00000000`00000002 fffff880`02139698 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`02139360 fffff880`02d23be7 : 00000000`00001e78 00000000`00000000 00000000`00000000 fffff8a0`0ae686d0 : dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
fffff880`02139460 fffff880`02d222d8 : fffff8a0`0ae686d0 00000000`00000000 fffffa80`0571d000 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::SetupForBuildPagingBuffer+0xd7
fffff880`021394a0 fffff880`02d2222e : 00000000`00000000 00000000`00000001 fffffa80`0571d000 fffff880`02d20b56 : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+0x34
fffff880`02139630 fffff880`02d2b77e : fffffa80`05418ea0 00000000`00000001 00000000`00000001 fffff800`02c875f2 : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegment+0x13e
fffff880`021396a0 fffff880`02d2b527 : fffff8a0`0ae686d0 00000000`00001000 fffffa80`05418ea0 fffff8a0`0ae686d0 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapApertureRange+0x7a
fffff880`021396f0 fffff880`02d2aecb : fffff8a0`0ae686d0 fffffa80`0571dc80 00000000`00000000 fffffa80`0571dc80 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapTemporaryResource+0x9b
fffff880`02139750 fffff880`02d1e8a4 : fffffa80`0571d000 fffffa80`0571d000 fffffa80`0571dc80 fffffa80`0571d000 : dxgmms1!VIDMM_APERTURE_SEGMENT::ReleaseTemporaryResource+0xcf
fffff880`02139790 fffff880`02d1b257 : 00000000`00000000 00000000`00000000 00000000`00000029 fffffa80`0571d000 : dxgmms1!VIDMM_GLOBAL::EvictTemporaryAllocations+0xbc
fffff880`021397d0 fffff880`02d357d9 : 00000000`00000000 fffff8a0`0ce22d70 fffffa80`00000000 fffffa80`0636a610 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x69f
fffff880`021399a0 fffff880`02d35514 : fffff880`009f2f40 fffff880`02d34f00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`02139b90 fffff880`02d35012 : 00000000`00000000 fffffa80`056bed50 00000000`00000080 fffffa80`0565d410 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`02139bc0 fffff800`02f2e2ea : 00000000`fffffc32 fffffa80`054178b0 fffffa80`0396eb30 fffffa80`054178b0 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`02139c00 fffff800`02c828e6 : fffff880`009ee180 fffffa80`054178b0 fffff880`009f8fc0 fffffa80`04f7bc60 : nt!PspSystemThreadStartup+0x5a
fffff880`02139c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
You said you had updated the drivers?

2: kd> lmvm atikmdag
start             end                 module name
fffff880`04809000 fffff880`04fde000   atikmdag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Nov 17 03:06:43 2010 (4CE346C3)
    CheckSum:         00785F14
    ImageSize:        007D5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You've rolled it back, this is a laptop correct?
If so remove ALL AMD software then run Windows update to install the basic driver which has never known to cause issues, let us know how that goes.
My System SpecsSystem Spec
16 Jun 2014   #7

Windows 7 Professional

Did that last week, Friday. So far no BSOD's has happened. Will update you once anything comes up Thanks so much!
My System SpecsSystem Spec
24 Jun 2014   #8

Windows 7 Professional

Well, BSOD happened again. Here are the DM Logs.
My System SpecsSystem Spec
26 Jun 2014   #9

Windows 7 Professional

Please help.. Anyone?
My System SpecsSystem Spec

 BSOD - Visiting websites.

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