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Random BSOD and System Hangs
Hello All,
I have a system in the production area where I work that randomly BSODs and hangs while the employess on that production line are using it. I never see it. Because of this, I'm not really sure how it happens and what exactly they are doing when it does happen.
OS: Windows 7 Home Premium x86
RAM: 4GB
CPU: Intel Pentium G840
From what I have seen through looking at the minidump files myself using BlueScreenView, most of them are caused by bugcheck 0x7E which is SYSTEM_THREAD_EXCEPTION_NOT_HANDELED.
When it doesnt blue screen, it will just sit there and hang. It is so badly locked up that not even the mouse will move and it does not respond to keyboard input. The employess on the line say that sometimes it will hang, then start responding again. Other times it will hang indefinitely and they will have to do a hard reset to get the computer to function again.
The hangs dont happen if they just let the computer sit. The hangs tend to happen when they print a set of our documents we internally use to test our cartridges to one printer, then try and print another set to another printer.
The software they mostly use is Adobe Reader and Office 2007 Enterprise. We are a laser printer catridge remanufacturing company so we have many printer drivers installed on each computer. This is the only system I am seeing this issue with.
I am not really certain how to go about finding the root cause of this issue and what I can do to resolve it. I will upload all the data the SF Diagnostics app gathered to help give you as much info as possible.
Last edited by ChrisStayner21; 29 May 2014 at 17:02. Reason: Added basic computer info.