BSOD when going out of sleep

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  1. Posts : 24
    Windows 7 Home Premium 64bit
       #1

    BSOD when going out of sleep


    I just did a fresh install of Windows 7 on my Asus K70IJ. Everything works as it should (even hibernation) except for sleep mode. The laptop will go to sleep and come out of sleep without any problems. But upon login in the "Welcome" page will keep loading for 1-2 minutes and then I will get the BSOD for about half a second and then the laptop reboots and asks me if I want to start normally or in safe mode etc.

    I have installed all the drivers available for the laptop from the Asus support page. None had any effect on the problem except for the Intel Matrix Storage Manager. After installing that, the laptop would come out of sleep and go almost straight into BSOD. I would see the blue screen for about 2 seconds and then I would be back to choosing Safe mode etc.

    My BIOS is on the latest version available. I reset it to factory defaults but it didn't fix the problem.
    I even made another fresh install of Windows 7 but it still didn't help. I applied all the Windows Updates available.

    I hope one of you can help me, especially since I haven't been able to pinpoint the source of the problem yet.

    NOTE: I installed Win7 on a completely new Kingston SSD. Previously the laptop was running Win8 on another drive. I don't know if that could be the source of the problem.
      My Computer

  2.   My Computer


  3. Posts : 24
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Hi, sorry about that, here's the zip
      My Computer

  4.    #4

    There are no dump files, check in these directories.

    C:/Windows/minidump

    C:/Windows/memory.dmp

    Small Memory Dumps or Minidumps can be copied to the desktop, zipped up then uploaded directly here.

    Kernel Memory Dumps on the other hand are too large to upload directly here.

    you must upload the new dump file to a file sharing website like OneDrive.
    The new dump file will be located in C:/Windows/memory.dmp.
      My Computer


  5. Posts : 24
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Yeah it said something like "can't find specified path" when I ran DM Log Collector. I'll try to upload them manually.
      My Computer


  6. Posts : 24
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    Alright, I'm having a problem, I figured I had to make Windows create these memory dumps, so I followed the instruction for kernel memory dump from here Dump Files - Configure Windows to Create on BSOD however, I still can't find memory.dmp
      My Computer

  7.    #7

    So there are no dump files under both directories?

    I'm struggling to understand the exact problem.
      My Computer


  8. Posts : 24
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    Yep, no dump files at all, even after I followed the instructions to make Windows create them.
      My Computer

  9.    #9

    You might need to wait for another BSOD.

    You can try this but it's a bit a gamble whether or not it will work.

    Enable driver verifier but only enable the options: Standard settings and IRP logging step 3.
    Don't enable Force Pending I/O Requests

    Enable Driver Verifier to monitor the drivers.
    Driver Verifier -Enable and Disable
    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

       Information

    We use Driver Verifier as it puts a stress on the drivers, and so it makes the unstable drivers crash. This should flag the driver responsible in the dump file.
    It

    Driver Verifier will make the system laggy, this is normal so don't worry.

    Before enabling DV, make sure that you have earlier System restore points made in your computer.

    If there are no points, make a System Restore Point Manually


    Post back the results.
      My Computer


  10. Posts : 24
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    Well, the problem isn't making the BSOD appear. I can pretty much do it on demand since it happens EVERY SINGLE TIME I wake the device from sleep. However, as I said, it only appears for less than half a second. Maybe not enough time for the system to make a dump?

    I'll run driver verifier and report back with the results, thanks for your help :)
      My Computer


 
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