I Need Help Narrowing Down The Cause of My Bluescreens

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  1. Posts : 8
    Windows 7 Ultimate x64
       #1

    I Need Help Narrowing Down The Cause of My Bluescreens


    Ive been bluescreening since Feb. of last year and have not been able to figure out what the problem is. I have tested my memory countless times, and it passes every time. This has become extremely frustrating to deal with, and any help is appreciated.
      My Computer


  2. Posts : 19,384
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {3, fffff88003f451e0, fffff88003f451e0, 0}
    
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )
    
    Followup: Pool_corruption
    ---------
    Uninstall the video card driver and reboot. Run Windows Update and choose to install the video driver offered in the Optional updates.

    Monitor the system for stability and post back.
      My Computer


  3. Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Hey I uninstalled the driver and redownloaded the windows update suggested one last night, and then I bluescreened again this morning.
      My Computer


  4. Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       #4

    Please help
      My Computer


  5. Posts : 19,384
    Windows 10 Pro x64 ; Xubuntu x64
       #5

    Whenever you Blue Screen, always upload the latest information.
      My Computer


  6. Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       #6

    Here's the latest information, help appreciated!
      My Computer


  7. Posts : 81
    Windows 7 Ultimate X64
       #7

    Your BSOD seems to be caused by your DirectX Graphics MMS driver:

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8801320196c, Address of the instruction which caused the bugcheck
    Arg3: fffff88009292ba0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    dxgmms1!VidMmDestroyAllocation+2c
    fffff880`1320196c 488b3f          mov     rdi,qword ptr [rdi]
    
    CONTEXT:  fffff88009292ba0 -- (.cxr 0xfffff88009292ba0)
    rax=fffff880132118c0 rbx=fffff8a00d131c00 rcx=fffff8a00ce64940
    rdx=fffff8a00d131c00 rsi=fffff8a00ce64940 rdi=fa8006a7938004c0
    rip=fffff8801320196c rsp=fffff88009293580 rbp=fffffa800978d000
     r8=fa8006a793800360  r9=0000000000000000 r10=0000000000000000
    r11=fffff88001a40120 r12=fffff8a00cea4590 r13=fffff8a0028dc440
    r14=0000000000000001 r15=0000000000000000
    iopl=0         nv up ei ng nz na po cy
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
    dxgmms1!VidMmDestroyAllocation+0x2c:
    fffff880`1320196c 488b3f          mov     rdi,qword ptr [rdi] ds:002b:fa8006a7`938004c0=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8801320196c
    
    STACK_TEXT:  
    fffff880`09293580 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgmms1!VidMmDestroyAllocation+0x2c
    
    
    FOLLOWUP_IP: 
    dxgmms1!VidMmDestroyAllocation+2c
    fffff880`1320196c 488b3f          mov     rdi,qword ptr [rdi]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  dxgmms1!VidMmDestroyAllocation+2c
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: dxgmms1
    
    IMAGE_NAME:  dxgmms1.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5164dc13
    
    STACK_COMMAND:  .cxr 0xfffff88009292ba0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_dxgmms1!VidMmDestroyAllocation+2c
    
    BUCKET_ID:  X64_0x3B_dxgmms1!VidMmDestroyAllocation+2c
    
    Followup: MachineOwner
    ---------
    Try updating/reinstalling your NVidia Graphics driver, using this tutorial to ensure the cleanest installation possible.

    If that doesn't work, try reinstalling DirectX itself (Use this link).

    Please inform us of the results, and run the BSOD Posting Instructions program again if there is another BSOD.

    Best of luck,

    PeregrineX
      My Computer


  8. Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       #8

    ok i followed the instructions exactly, if I bluescreen ill post again... but hopefully not
      My Computer


  9. Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       #9

    Ok so I bluescreened again right after I hit the windows restart button because I could not get google chrome to open
      My Computer


  10. Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       #10

    Bluescreened again while working in photoshop. Please help!
      My Computer


 
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