BSOD, plus odd Windows error

Arc · 05 Jun 2014

Just now essenbe pointed this to me .... and the pros and cons of it.

I would suggest you to get rid of RAID1. Use the other HDD for backing up the data.

mezzy316 · 07 Jun 2014

I noticed that the drivers for the hard drive/RAID were quite old (from 2009). I updated them from v8 to v12. I also uninstalled LightScribe. However I have since had more BSODs. I have attached a new file.

Arc · 07 Jun 2014

I suggested you to remove iaStor because it is needed.

Code:

BugCheck A, {0, 2, 1, fffff80002ee2f1f}

*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by : iaStorA.sys ( iaStorA+668ae )

Followup: MachineOwner
---------

Rest is on you.

mezzy316 · 07 Jun 2014

I assume you meant to say "isn't" needed. However, it is needed if I stick with RAID, correct? I know that isn't popular, but I like the auto backup and I don't understand why now, after two years of working just fine, there is suddenly an issue.

When I do a search for "iastor.sys" it finds 21 items in a variety of folders:

iaStor.sys x 4
iaStorV.sys x 9
iaStorF.sys x 4
iaStorA.sys x 4

Do they all need to go?

Thanks. I really do appreciate the help.

Arc · 07 Jun 2014

They all are the various components of a same driver. Intel Rapid Storage/Intel Matrix storage.

But they will not go if you dont disable RAID.

And you will not be able to boot into windows after disabling RAID.

Read the post #7 again?

essenbe · 08 Jun 2014

mezzy316, I am not sure what brand of hard drive you have, but I think it is prudent to test the drives with the manufacturer's diagnostic test for DOS. In post #19 you mentioned that you were receiving a notice that a drive was coming online. That should not happen in a raid array and indicates that it is likely a drive is failing.

If you only have the 2 hard drives, one coming back online means the raid controller, iaStor has dropped a drive from the array, because it has detected the drive not responding, thus breaking the array. When it starts responding properly, the controller puts it back in the array, but then the array has to rebuild. That is quite possibly the cause of your issues, but if it is possible a drive may be failing I would think you would want to know before it fails completely. I would further recommend you back up your data before testing, which is always a good idea before performing any test on a hard drive. This will tell you how to perform the test with Seatools for DOS which is Seagate's test but can be used on any hard drive. SeaTools for DOS and Windows - How to Use run the short test and the long test on both drives.

mezzy316 · 11 Jun 2014

I think there is something going on with the hard drive(s). Now I have been getting "SATA disk on Controller 0, Port Unknown: Detected" and also "SATA Unknown Disk: Removed". They alternate back and forth. I also got an error that iaStor had stopped responding and was shutting down, which I did not get before. I have only received that message once.

I do have Hardware Diagnostic Tools by PC-Doctor (it came with the machine). However, every time I try to run it I get a message that says "Device Discovery Error. Your system was busy performing other tasks when attempting to collect information. If there is an error, restart the application. If the error persists, restart the system." I don't have anything open so I'm not sure when else I can close. Restarting doesn't help. I will have to try the Seagate test, although from what I can tell, the manufacturer of the drives is Intel.

essenbe · 11 Jun 2014

Mezzy316, I am not familiar with that program, but I am familiar with several like it. The overwhelming majority of them do more harm than good and should not be used. That is why in the post above yours I recommended you run your hard drive manufacturer's diagnostic tool on all of your drives. I believe I said that it sounds like one or maybe both drives are failing. I would suggest that you back up all of your personal data now, then run the manufacturer's diagnostic tests, both the short drive self test and the long drive test.

mezzy316 · 17 Jun 2014

Using Speccy, it says the hard drive manufacturer is Intel. When I look at their site, they don't have any hard drive diagnostic tools. In fact, they reference the Seagate software. I downloaded the Seagate product and ran it. The drives passed both the short and long tests.

essenbe · 17 Jun 2014

You did well then. I can assure you the hard drives are not Intel, they don't make hard drives, just SSDs. Well, a lot of other stuff too, but no hard drives. But, that is good news another thing not to worry about.