Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD HP laptop ntoskrnl.exe

03 Jun 2014   #1

Windows 7 Home Premium 64bit
BSOD HP laptop ntoskrnl.exe


I've been experiencing the BSOD on my laptop and would like to know if there's anything I can do. It started happening just once a month at first and I didn't really notice it happen but now happens almost every day. It doesn't seem to be linked to any specific action I perform but does seems linked to "ntoskrnl.exe". I've not added any new hardware, except I did replace the battery recently, I can't remember the date I started using the new battery but the BSOD happens with the old one as well.

so far I have tried:
- performed a system restoring as far back as I could, but I could not restore as far back as the earliest crash this year.
- I reinstalled HP update, which updated my drivers and I manually checked they are up to date.
- uninstalling any programs that were installed around the time the crashes started.
- running a deep antivirus scan from bitdefender's own equivalent of safe mode
- checking the hard disk for errors

I haven't experienced the BSOD in safe mode but haven't spent enough time in safe mode to be sure it will not happen.

please let me know if you have any suggestions and if there is anything else I can provide,

Many thanks,


My System SpecsSystem Spec
03 Jun 2014   #2

Microsoft Community Contributor Award Recipient

Win 10 Pro x64

Hi there,

It seems part of the cause is BitDefender,

Unable to load image \SystemRoot\system32\DRIVERS\avc3.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avc3.sys
*** ERROR: Module load completed but symbols could not be loaded for avc3.sys
Driver Reference Table - avc3.sys

For the time being, uninstall your Anti-Virus,

AV Uninstallers

And Install Microsoft Security Essentials which we know doesn't cause BSOD's.

Then there are a few instances of your graphics driver,

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Which is from 2012,

Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Feb 09 18:02:58 2012 (4F347AD2)
    CheckSum:         00D075A7
    ImageSize:        00D1E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try uninstalling just the driver from device manager,

Uninstall Device and Device Driver

Restart and let windows install a new driver and see if that helps.
My System SpecsSystem Spec
05 Jun 2014   #3

Windows 7 Home Premium 64bit

Thank you,

I've followed your recommendations, I'll get back to you if the problem persists or mark this thread as solved in a few weeks time if it doesn't.
My System SpecsSystem Spec

05 Jun 2014   #4

Microsoft Community Contributor Award Recipient

Win 10 Pro x64

You're welcome, let us know how it goes.
My System SpecsSystem Spec

 BSOD HP laptop ntoskrnl.exe

Thread Tools

Similar help and support threads
Thread Forum
BSOD While Laptop Was Idle, ntoskrnl.exe
Hello, I have a Lenovo IdeaPad Y580 and I recently got a blue screen while it was idle last night. It is caused in address ntoskrnl.exe+6f400. Specs: Windows 7 Home Premium 64-bit Intel Core i7-3630 Intel HD 4000 + Nvidia GeForce GTX 660M (switchable graphics)
BSOD Help and Support
Random BSOD when laptop tries to sleep (ntoskrnl.exe)
I re installed my laptop a few weeks ago and installed all the HP Envy drivers recommended, when this problem started appearing. So I'm assuming it's driver related but I have no idea which. I never get BSODs during normal use, but when I leave the laptop unattended and it goes into sleep mode,...
BSOD Help and Support
BSOD in ntoskrnl.exe+7f1c0 on new Laptop Win 7 64 bit
Hello, I'm having blue screen errors on my Laptop which is only a couple weeks old and otherwise running fine. The BSODs aren't that many, maybe once a week while using the computer daily. Once it apparently was caused by me plugging in my USB mouse. Already did a memtest and chkdsk without...
BSOD Help and Support
Laptop random BSOD Probably caused by : ntoskrnl.exe
Hi all, The past month the laptop of a friend of my gives BSOD and he asked me for help. His laptop systems specs are: Microsoft Windows 7 Enterprise HP EliteBook 8760w Intel i7-2820QM CPU @ 2.30 ghz (8 CPU's) Memory 16 gb
BSOD Help and Support
having problems with my laptop w/ BSOD - ntoskrnl.exe - please fix me
BSOD everytime i use bittorrent to download. please help me... im having this problem for a couple of times already... Dump File; 072811-26301-01.dmp Crash Time; 7/28/2011 10:38:35 PM Bug Check String; PFN_LIST_CORRUPT Bug Check Code; 0x0000004e Parameter 1; 00000000`00000007 Parameter 2;...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:56.
Twitter Facebook Google+