BSoD while playing video games/watching youtube/other

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  1. Posts : 16
    Windows 7 Professional x64
       #1

    BSoD while playing video games/watching youtube/other


    My computer had BSoD'd a few times before but those have been specific, repeatable events that have been solved. But now my computer has started BSoDing more frequently, twice already this week. It seems that most times it happens while I'm watching youtube but I have had it happen while playing video games. The last video game I that it happened with was Star Wars: Dark Forces.

    Please let me know how I can fix this. Thank you
      My Computer


  2. Posts : 17,322
    Win 10 Pro x64
       #2

    Hi there,

    I'm not seeing any specific drivers but there are some indications of hardware being at fault,

    Code:
    BugCheck 7A, {fffff6fc40006c78, ffffffffc00000c0, 15cde860, fffff88000d8f000}
    
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    GetPointerFromAddress: unable to read from fffff800030c3278
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    Let's try testing your RAM,

       Information
    MemTest86+

    Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

    Use this tutorial to help you use MemTest86+:
    RAM - Test with MemTest86+


    As well as a chkdsk /r,

    Disk Check
      My Computer


  3. Posts : 16
    Windows 7 Professional x64
    Thread Starter
       #3

    I will test it tonight and let you know. Thank you.
      My Computer


  4. Posts : 17,322
    Win 10 Pro x64
       #4

    You're welcome.
      My Computer


  5. Posts : 16
    Windows 7 Professional x64
    Thread Starter
       #5

    I did both a Memtest and chkdsk. 8 passes on Memtest with no errors and chkdsk had no errors either. What's next?
      My Computer


  6. Posts : 17,322
    Win 10 Pro x64
       #6

    Let's see what these test's result with,

    SFC /SCANNOW Command - System File Checker

    As well as full scans with your AV and ESET Free Online Scanner :: Complete Malware Detection :: ESET
      My Computer


  7. Posts : 16
    Windows 7 Professional x64
    Thread Starter
       #7

    I ran the sfc /scannow and it came back with no integrity violations. I also ran both my AV and the one you linked me to and both came back clean.

    What do you recommend next?
      My Computer


  8. Posts : 17,322
    Win 10 Pro x64
       #8

    Well, let's see if we can get the driver to show itself using driver verifier,

       Information
    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode
      My Computer


  9. Posts : 16
    Windows 7 Professional x64
    Thread Starter
       #9

    I just got a BSoD. It was while I was trying to open a new game I bought. Yesterday, I ran that game for 5 hours without a problem but today I got the BSoD. Here is the file.
      My Computer


  10. Posts : 16
    Windows 7 Professional x64
    Thread Starter
       #10

    I just got another BSoD while watching a video on iTunes. These are really starting to get annoying. What else can I do get stop them?
      My Computer


 
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