Blue Screen of death service system exception

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  1. Posts : 21
    Windows 7 Ultimate x32 trying to get x64
    Thread Starter
       #11

    i guess it really related to battlefield 4 somehow from your experience is such a thing possible ?
    and here is the attachment
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #12

    Most possible.

    Uninstall your installed latest version of the display driver.


    Then clean up any possible leftover.


    Then install version 13.9 WHQL only.


    When the driver is properly applied, stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Let us know the result.
    ________________________
    Code:
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff8800f144dbb, fffff880027cf228, fffff880027cea80}
    
    Probably caused by : atikmdag.sys ( atikmdag+c7dbb )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8800f144dbb, The address that the exception occurred at
    Arg3: fffff880027cf228, Exception Record Address
    Arg4: fffff880027cea80, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    atikmdag+c7dbb
    fffff880`0f144dbb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h]
    
    EXCEPTION_RECORD:  fffff880027cf228 -- (.exr 0xfffff880027cf228)
    ExceptionAddress: fffff8800f144dbb (atikmdag+0x00000000000c7dbb)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 00000000000006a8
    Attempt to read from address 00000000000006a8
    
    CONTEXT:  fffff880027cea80 -- (.cxr 0xfffff880027cea80;r)
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=00000000000e0000 rdi=0000000000000002
    rip=fffff8800f144dbb rsp=fffff880027cf460 rbp=fffffa8008789960
     r8=0000000000000002  r9=000000f418128000 r10=0000000000000000
    r11=fffff880027cf690 r12=fffffa8008966480 r13=fffffa8007f02280
    r14=fffffa8006c411d0 r15=fffff8800f07d000
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    atikmdag+0xc7dbb:
    fffff880`0f144dbb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
    Last set context:
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=00000000000e0000 rdi=0000000000000002
    rip=fffff8800f144dbb rsp=fffff880027cf460 rbp=fffffa8008789960
     r8=0000000000000002  r9=000000f418128000 r10=0000000000000000
    r11=fffff880027cf690 r12=fffffa8008966480 r13=fffffa8007f02280
    r14=fffffa8006c411d0 r15=fffff8800f07d000
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    atikmdag+0xc7dbb:
    fffff880`0f144dbb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  00000000000006a8
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034c7100
    GetUlongFromAddress: unable to read from fffff800034c71c0
     00000000000006a8 Nonpaged pool
    
    FOLLOWUP_IP: 
    atikmdag+c7dbb
    fffff880`0f144dbb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h]
    
    BUGCHECK_STR:  0x7E
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from 00000000000000a1 to fffff8800f144dbb
    
    STACK_TEXT:  
    fffff880`027cf460 00000000`000000a1 : 00000000`00000000 fffffa80`00000028 00000000`00000004 fffffa80`06c411d0 : atikmdag+0xc7dbb
    fffff880`027cf468 00000000`00000000 : fffffa80`00000028 00000000`00000004 fffffa80`06c411d0 fffff880`0f1a5f6f : 0xa1
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  atikmdag+c7dbb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmdag
    
    IMAGE_NAME:  atikmdag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  53508a3c
    
    STACK_COMMAND:  .cxr 0xfffff880027cea80 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_atikmdag+c7dbb
    
    BUCKET_ID:  X64_0x7E_atikmdag+c7dbb
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x7e_atikmdag+c7dbb
    
    FAILURE_ID_HASH:  {1bce3716-c561-7934-01c3-535369bb657c}
    
    Followup: MachineOwner
    ---------
    
    2: kd> lmvm atikmdag
    start             end                 module name
    fffff880`0f07d000 fffff880`0ff8d000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Fri Apr 18 07:43:16 2014 (53508A3C)
        CheckSum:         00EAEEE6
        ImageSize:        00F10000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 21
    Windows 7 Ultimate x32 trying to get x64
    Thread Starter
       #13

    Done and here is screenshot of the furmark test it got stable at 74C , test done for 15mins
    so does that means bf4 got nothing to do with my bluescreenofdeath and then again what's seem to be the problem ?
    ** about the force close no worries i just hit f9 to take a screenshot and then i didnt waited for it to respond so not a problem i guess and i took the pic with printscreen
      My Computer


  4. Posts : 21
    Windows 7 Ultimate x32 trying to get x64
    Thread Starter
       #14

    and as i have read and been reading it could be a driver problem which could be solver but getting an older version of CCC or getting the windows driver but well that might decrease games stability and performance since as the developers say they increase stability and performance with each version especially for popular games which i play most.
    or as i saw at an other website this thing which i dont really like
    """
    Try simple things first!
    1st.
    boot into the bios and look at the bios rev on the main screen. asus on the older bios switch from a .rom to a .cap file. the newest bios has a lot of bug fixes and for windows 7/8. the other bug fixes are for ram and cpu code updates. there a usb flashback port to flash your mb without powering the mb on or put the new .cap file on a usb stick and use the bios updater inside of the mb bios. also make sure from the mb installer cd you did not install the Lucid Virtu Software V1.2.108.18765 for Windows 7 32bit & 64bit. it a know issues to crash windows and gpu when it tries to bond a ipgpu with a gpu.
    i would also boot into safe mode..uninstall the ati drivers..get windows to boot into windows normal then install the newest intel chipset drivers then reboot. then try the ati drivers again

    If not working try this:
    2nd.
    Follow every step :
    Step 1: Download and install the latest ati graphic driver.AND DONT TURN OFF OR RESTART YOUR COMPUTER AFTER INSTALLATION

    Step 2: Then go to C:\Windows\System32\Drivers and rename atikmdag.sys to atikmdag.sys.old.

    Step 3: Go to ati directory (usually in C:\ATI) and find the file atikmdag.sy_.

    Step 4: Copy the file to your Desktop directory.

    Step 5: Open cmd.exe by going to Start -> type cmd in the search box and hit enter.

    Step 6: Change the directory to Desktop by typing chdir Desktop.

    Step 7: Then, type EXPAND.EXE atikmdag.sy_ atikmdag.sys. Or,

    expand -r atikmdag.sy_ atikmdag.sys

    Step 8: When the expansion is complete, copy the new atikmdag.sys from your Desktop to

    C:\Windows\System32\Drivers

    Step 9: Restart your computer and the problem should be resolved.

    Its not faulty mb or card problem! The drivers is the main culprit here!
    ""
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #15

    This is a MSI board having an ASUS PID.
    Code:
    Product ID:                00426-OEM-8992662-00173
    Original Install Date:     7/9/2013, 9:43:29 AM
    System Boot Time:          6/6/2014, 4:00:13 PM
    System Manufacturer:       MSI
    System Model:              MS-7758
    This may be the source of any problem. Can you tell us how you activated this windows installation?
      My Computer


  6. Posts : 21
    Windows 7 Ultimate x32 trying to get x64
    Thread Starter
       #16

    Arc said:
    This is a MSI board having an ASUS PID.
    Code:
    Product ID:                00426-OEM-8992662-00173
    Original Install Date:     7/9/2013, 9:43:29 AM
    System Boot Time:          6/6/2014, 4:00:13 PM
    System Manufacturer:       MSI
    System Model:              MS-7758
    This may be the source of any problem. Can you tell us how you activated this windows installation?
    i have no idea , but this is personal build pc that i built (purchased all the specific hardware from 1 shop same one) i bought the windows as well and the shop had the computer in together and activated the windows and put on , i guess when i get this BSOD i shall take a pic of it and send it to him with the pc to solve it ?
    its still in warranty
    but what seems to be the problem exactly ? a mother board have asus pid :/ ?
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #17

    I am guessing that you have got a counterfeit windows installation. And those are problematic. Can you post a report following the Windows Genuine and Activation Issue Posting Instructions? It will help us to determine whether my guess is correct or not.
      My Computer


  8. Posts : 21
    Windows 7 Ultimate x32 trying to get x64
    Thread Starter
       #18

    Arc said:
    I am guessing that you have got a counterfeit windows installation. And those are problematic. Can you post a report following the Windows Genuine and Activation Issue Posting Instructions? It will help us to determine whether my guess is correct or not.
    here i would really like to know if its counterfeit or not

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
    Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
    Windows Product ID: 00426-OEM-8992662-00173
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {FC222F50-BDEB-4521-8CC1-941A41011610}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FC222F50-BDEB-4521-8CC1-941A41011610}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-3397813922-1786779290-2813070985</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7758</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.10</Version><SMBIOSVersion major="2" minor="7"/><Date>20130410000000.000000+000</Date></BIOS><HWID>E8473A07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65504</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): The specified module could not be found. 
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:6:2014 11:43
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAIAAAACAAAAAgABAAEAln0+5/4LEsJGPxCp7D7OcIqbYKqIL85/lmM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			ALASKA		A M I
      FACP			ALASKA		A M I
      HPET			ALASKA		A M I
      MCFG			ALASKA		A M I
      FPDT			ALASKA		A M I
      SSDT			Intel_		AoacTabl
      SSDT			Intel_		AoacTabl
      SSDT			Intel_		AoacTabl
      SSDT			Intel_		AoacTabl
      SLIC			_ASUS_		Notebook
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #19

    You have a problem in your MGADiag report....

    Code:
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): The specified module could not be found.
    This is not a common one.

    You also have what appears to be a counterfeit copy of Office installed.

    Your BIOS is dated April 2013 - well after the release of Windows 8.
    The motherboard is an MSI retail one, but the Product Key in use for Windows is one from an ASUS computer.

    Your installations of both Windows and Office are counterfeit.
    You need to reformat and reinstall using genuine media and Key.
      My Computer


  10. Posts : 21
    Windows 7 Ultimate x32 trying to get x64
    Thread Starter
       #20

    NoelDP said:
    You have a problem in your MGADiag report....

    Code:
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): The specified module could not be found.
    This is not a common one.

    You also have what appears to be a counterfeit copy of Office installed.

    Your BIOS is dated April 2013 - well after the release of Windows 8.
    The motherboard is an MSI retail one, but the Product Key in use for Windows is one from an ASUS computer.

    Your installations of both Windows and Office are counterfeit.
    You need to reformat and reinstall using genuine media and Key.
    what does window 8 got to do ?
    i have window 7 , and what the problem with MSI one having asus one dunno , about the office ya i know its counterfeit my friend gave me this one and told me this. but the window 7 ultimate shall be 100% genuine
      My Computer


 
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