Windows 7: BSOD BCCODE 116 browsing, gaming

Pimpollo · 05 Jun 2014

Frequent blue screen errors. Image just freezes and a sound loops. I never see the blue screen, save for a few crash dump errors. Any help would be appreciated.

GPU: 670

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8005BF74E0
BCP2: FFFFF880107FD2BC
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\060514-23275-01.dmp
C:\Users\Ivan\AppData\Local\Temp\WER-64303-0.sysdata.xml

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Windows 7 Privacy Statement - Microsoft Windows

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C:\Windows\system32\en-US\erofflps.txt

koolkat77 · 07 Jun 2014

Blue Screen of Death (BSOD) Posting Instructions

Pimpollo · 09 Jun 2014

I've attached the zip folder. Hope that's everything. I appreciate any help.

koolkat77 · 09 Jun 2014

Code:

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\admin\Downloads\OURO-Mon_06_09_2014_140839_47\060914-23649-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Machine Name:
Kernel base = 0xfffff800`02e1b000 PsLoadedModuleList = 0xfffff800`03057e70
Debug session time: Mon Jun  9 22:37:08.347 2014 (UTC + 6:00)
System Uptime: 0 days 0:04:16.408
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8005c5d4e0, fffff880107b12bc, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+99b2bc )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8005c5d4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880107b12bc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+99b2bc
fffff880`107b12bc 803de6fceeff00  cmp     byte ptr [nvlddmkm+0x88afa9 (fffff880`106a0fa9)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`04046b88 fffff880`10ab4000 : 00000000`00000116 fffffa80`05c5d4e0 fffff880`107b12bc ffffffff`c000009a : nt!KeBugCheckEx
fffff880`04046b90 fffff880`10a87867 : fffff880`107b12bc fffffa80`07a4c000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`04046bd0 fffff880`10ab3e0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`05c5d4e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`04046c80 fffff880`10b82ec1 : fffffa80`08b3c760 00000000`00000080 00000000`00000000 fffffa80`0794a410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`04046d00 fffff800`0312947a : 00000000`03747b38 fffffa80`076c9a10 fffffa80`04eea040 fffffa80`076c9a10 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`04046d40 fffff800`02e68da6 : fffff800`03004e80 fffffa80`076c9a10 fffff800`03012c40 fffff880`01224b14 : nt!PspSystemThreadStartup+0x5a
fffff880`04046d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+99b2bc
fffff880`107b12bc 803de6fceeff00  cmp     byte ptr [nvlddmkm+0x88afa9 (fffff880`106a0fa9)],0

SYMBOL_NAME:  nvlddmkm+99b2bc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5290d7c5

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0fe16000 fffff880`10a57000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Nov 23 22:28:53 2013 (5290D7C5)
    CheckSum:         00C09A5E
    ImageSize:        00C41000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Follow this thread for your bugcheck.

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Pimpollo · 10 Jun 2014

Ran memtest, no errors. Deleted all old drivers and reinstalled new drivers. Then i got a new bsod (windows sys 32. I've attached the zip. bsod viewer says CAUSED BY DRIVER dxgkml.sys+2333

So it's not the ram, maybe the gpu? I still have a valid warranty on it. Here;s my rig:
CPU: Intel i7 950
Mobo X58A-UD3R
GPU: Gtx 670

koolkat77 · 10 Jun 2014

Please post this report: Windows Genuine and Activation Issue Posting Instructions

Pimpollo · 10 Jun 2014

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-D4M3X-9BK9M-4RPH9
Windows Product Key Hash: jlr8sJgEl+xs9ipw2oBs+TIywKw=
Windows Product ID: 00426-OEM-8992662-00009
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {BB7E4397-2B2D-4E83-A80A-996664F9B27E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.130318-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BB7E4397-2B2D-4E83-A80A-996664F9B27E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4RPH9</PKey><PID>00426-OEM-8992662-00009</PID><PIDType>2</PIDType><SID>S-1-5-21-2942058278-1309276126-817888184</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FE</Version><SMBIOSVersion major="2" minor="4"/><Date>20101223000000.000000+000</Date></BIOS><HWID>76BA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GBT   </OEMID><OEMTableID>GBTUACPI</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65859</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600009-02-1033-7600.0000-1202013
Installation ID: 013086799925219630720063936343851363984756754263214895
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4RPH9
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/10/2014 9:13:18 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAEACQABAAEAAAACAAAAAQABAAEAonYm0cCuagMIhcKPfIeUigw1Rrzkv4Q0PF1mdE5OkOG+euqC

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			GBT   		GBTUACPI
  FACP			GBT   		GBTUACPI
  HPET			GBT   		GBTUACPI
  MCFG			GBT   		GBTUACPI
  EUDS			GBT   		
  MATS			GBT   		
  TAMG			GBT   		GBT   B0
  SSDT			INTEL		PPM RCM 
  SLIC			GBT   		GBTUACPI

Slartybart · 10 Jun 2014

It appears as though your Product license is invalid.
This is a Fujitsu OEM license on a Gigabyte Mobo.

I have asked other members to review my findings as they are more experienced.

Per the forum rules, I will not be able to assist you until the report indicates that a valid license is on your machine.

If you install a retail product and post a new diagnostic report, members will be happy to help solve any issue.

Pimpollo · 10 Jun 2014

Thanks. I'll keep trying

NoelDP · 11 Jun 2014

The install is indeed counterfeit - a FUJITSU Product Key cannot activate on a Gigabyte motherboard without the assistance of a hacker's Activation Exploit.

You need to reformat and reinstall using genuine media and Key.