BSOD BCCODE 116 browsing, gaming


  1. Posts : 5
    California
       #1

    BSOD BCCODE 116 browsing, gaming


    Frequent blue screen errors. Image just freezes and a sound loops. I never see the blue screen, save for a few crash dump errors. Any help would be appreciated.

    GPU: 670

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA8005BF74E0
    BCP2: FFFFF880107FD2BC
    BCP3: FFFFFFFFC000009A
    BCP4: 0000000000000004
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\060514-23275-01.dmp
    C:\Users\Ivan\AppData\Local\Temp\WER-64303-0.sysdata.xml

    Read our privacy statement online:
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      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2
      My Computer


  3. Posts : 5
    California
    Thread Starter
       #3

    I've attached the zip folder. Hope that's everything. I appreciate any help.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\admin\Downloads\OURO-Mon_06_09_2014_140839_47\060914-23649-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
    Machine Name:
    Kernel base = 0xfffff800`02e1b000 PsLoadedModuleList = 0xfffff800`03057e70
    Debug session time: Mon Jun  9 22:37:08.347 2014 (UTC + 6:00)
    System Uptime: 0 days 0:04:16.408
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa8005c5d4e0, fffff880107b12bc, ffffffffc000009a, 4}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+99b2bc )
    
    Followup: MachineOwner
    ---------
    
    7: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8005c5d4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff880107b12bc, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvlddmkm+99b2bc
    fffff880`107b12bc 803de6fceeff00  cmp     byte ptr [nvlddmkm+0x88afa9 (fffff880`106a0fa9)],0
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`04046b88 fffff880`10ab4000 : 00000000`00000116 fffffa80`05c5d4e0 fffff880`107b12bc ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`04046b90 fffff880`10a87867 : fffff880`107b12bc fffffa80`07a4c000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`04046bd0 fffff880`10ab3e0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`05c5d4e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`04046c80 fffff880`10b82ec1 : fffffa80`08b3c760 00000000`00000080 00000000`00000000 fffffa80`0794a410 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`04046d00 fffff800`0312947a : 00000000`03747b38 fffffa80`076c9a10 fffffa80`04eea040 fffffa80`076c9a10 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`04046d40 fffff800`02e68da6 : fffff800`03004e80 fffffa80`076c9a10 fffff800`03012c40 fffff880`01224b14 : nt!PspSystemThreadStartup+0x5a
    fffff880`04046d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+99b2bc
    fffff880`107b12bc 803de6fceeff00  cmp     byte ptr [nvlddmkm+0x88afa9 (fffff880`106a0fa9)],0
    
    SYMBOL_NAME:  nvlddmkm+99b2bc
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5290d7c5
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    Followup: MachineOwner
    ---------
    
    7: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0fe16000 fffff880`10a57000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sat Nov 23 22:28:53 2013 (5290D7C5)
        CheckSum:         00C09A5E
        ImageSize:        00C41000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Follow this thread for your bugcheck.

    STOP 0x116: VIDEO_TDR_ERROR troubleshooting
      My Computer


  5. Posts : 5
    California
    Thread Starter
       #5

    Ran memtest, no errors. Deleted all old drivers and reinstalled new drivers. Then i got a new bsod (windows sys 32. I've attached the zip. bsod viewer says CAUSED BY DRIVER dxgkml.sys+2333

    So it's not the ram, maybe the gpu? I still have a valid warranty on it. Here;s my rig:
    CPU: Intel i7 950
    Mobo X58A-UD3R
    GPU: Gtx 670
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6
      My Computer


  7. Posts : 5
    California
    Thread Starter
       #7

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-D4M3X-9BK9M-4RPH9
    Windows Product Key Hash: jlr8sJgEl+xs9ipw2oBs+TIywKw=
    Windows Product ID: 00426-OEM-8992662-00009
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {BB7E4397-2B2D-4E83-A80A-996664F9B27E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.130318-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BB7E4397-2B2D-4E83-A80A-996664F9B27E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4RPH9</PKey><PID>00426-OEM-8992662-00009</PID><PIDType>2</PIDType><SID>S-1-5-21-2942058278-1309276126-817888184</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FE</Version><SMBIOSVersion major="2" minor="4"/><Date>20101223000000.000000+000</Date></BIOS><HWID>76BA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GBT   </OEMID><OEMTableID>GBTUACPI</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65859</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600009-02-1033-7600.0000-1202013
    Installation ID: 013086799925219630720063936343851363984756754263214895
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 4RPH9
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 6/10/2014 9:13:18 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: PAAAAAEACQABAAEAAAACAAAAAQABAAEAonYm0cCuagMIhcKPfIeUigw1Rrzkv4Q0PF1mdE5OkOG+euqC
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			GBT   		GBTUACPI
      FACP			GBT   		GBTUACPI
      HPET			GBT   		GBTUACPI
      MCFG			GBT   		GBTUACPI
      EUDS			GBT   		
      MATS			GBT   		
      TAMG			GBT   		GBT   B0
      SSDT			INTEL		PPM RCM 
      SLIC			GBT   		GBTUACPI
      My Computer


  8. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #8

    It appears as though your Product license is invalid.
    This is a Fujitsu OEM license on a Gigabyte Mobo.

    I have asked other members to review my findings as they are more experienced.

    Per the forum rules, I will not be able to assist you until the report indicates that a valid license is on your machine.

    If you install a retail product and post a new diagnostic report, members will be happy to help solve any issue.
      My Computer


  9. Posts : 5
    California
    Thread Starter
       #9

    Thanks. I'll keep trying
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    The install is indeed counterfeit - a FUJITSU Product Key cannot activate on a Gigabyte motherboard without the assistance of a hacker's Activation Exploit.

    You need to reformat and reinstall using genuine media and Key.
      My Computer


 

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