BSOD while playing Games: nvlddmkm.sys + dxgkrnl.sys + dxgmms1.sys

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  1. Posts : 11
    Windows 7 Home Premium 64
       #1

    BSOD while playing Games: nvlddmkm.sys + dxgkrnl.sys + dxgmms1.sys


    I've come so far that I can say that it has something to do with my videocard or it's drivers, but i'm not so sure about the drivers anymore. Since I've uninstalled and reinstalled them about 5 times allready. Doing the uninstallation in safemode and without it.

    The actuall BSOD happens during my gameplay but it doesn't always come instantly, sometimes it can take up to 1,5 hours before it happens and sometimes it's instant. I've tried to read other fixes about these error messages but I the answers they provided didn't really help me.

    I've recently tried to run a GPU test with OCCT, but I just got the same bluescreen during the test so I'm not sure if it collected anything from it.


    I've attached the DM log, but it might be in swedish since I got my windows set to swedish.

    Computer Speccs:
    Motherboard: G1.Sniper Z87
    CPU: Intel Core i7-4770k
    Video Card: Nvidia GeForce GTX 780 Ti
    RAM: 8GB
    Windows 7 Home Premium 64-bit
      My Computer


  2. Posts : 17,322
    Win 10 Pro x64
       #2

    Hi There,

    It does indeed seem to be your video card or drivers,

    Code:
    BugCheck 116, {fffffa800b4ca1f0, fffff8800f9ae694, ffffffffc000009a, 4}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+97e694 )
    Code:
    Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sat Feb 08 07:48:31 2014 (52F651CF)
        CheckSum:         00BC7EE8
        ImageSize:        00BF9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    That is the 334.89 version, there are a couple newer versions, and some older ones. Don't know which if any of the others you have tried,

    Drivers | GeForce

    I think these tutorials will also be useful for you,

    NVIDIA Drivers - Avoid Problems

    Graphics Card Problems - Diagnose

    Let us know how things work out, sometimes the drivers are buggy and you just need to find the one that works for you.

    They may take some trial and error. Also, what games are these? Just certain ones or all games?
      My Computer


  3. Posts : 11
    Windows 7 Home Premium 64
    Thread Starter
       #3

    I've gotten most of the BSOD while i was playing World of Warcraft and a few in League of Legends, but I havn't really tried it in other games but since I'm using a 780 ti I don't think that WoW or LoL should cause a BSOD, since a 780 is a pretty big overkill. SO I don't think the game matters in this case.

    Edit: I got the 337,88 driver installed so it's not out of date, and that part of the code that was from 8th of Febuary, isn't thjat quite out dated? Since I only started experiencing these BSOD a week ago, I belive they started the 25th of May.

    I've tried using 337,88 (current), 337,50(beta), 335,23 ,334,89 and I havn't gone any further back then that.
    Last edited by BultBjorn; 06 Jun 2014 at 19:48. Reason: Added some info, spelling
      My Computer


  4. Posts : 11
    Windows 7 Home Premium 64
    Thread Starter
       #4

    Logs from GPUZ
      My Computer


  5. Posts : 17,322
    Win 10 Pro x64
       #5

    BultBjorn said:

    Edit: I got the 337,88 driver installed so it's not out of date, and that part of the code that was from 8th of Febuary, isn't thjat quite out dated? Since I only started experiencing these BSOD a week ago, I belive they started the 25th of May.
    That is the date of the driver, that's how I knew what version it was.

    Thanks for the other info.
      My Computer


  6. Posts : 11
    Windows 7 Home Premium 64
    Thread Starter
       #6

    Keep me updated if you need anything else, I'll probally be up for another hour. Kinda messed up my sleeping schedule after my graduation.
      My Computer


  7. Posts : 17,322
    Win 10 Pro x64
       #7

    Well for now, let's see how things work with the new driver.

    Did you follow that guide when installing the new one?
      My Computer


  8. Posts : 11
    Windows 7 Home Premium 64
    Thread Starter
       #8

    I havn't installed any new drivers since I was allready runing the 337,88 that I installed a few hours ago and I've allready had some BSOD with it, so I could reinstall it. And I've seen that guide before and followed it with the same result.
      My Computer


  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #9

    If its not staying stable, and the suggestions Derek made aren't helping, then I would do this:

    1. Uninstall the drivers completely
    2. Reboot the computer
    3. Run Windows Update and check the optional updates for the driver Microsoft recommends

    - it will be outdated with respect to the manufacturer's driver, but it will be signed/tested by Microsoft

    4. Install it, and monitor the system for BSOD's.
      My Computer


  10. Posts : 26,869
    Windows 11 Pro
       #10

    The whole point of the driver install method is to insure that, as much as possible, all remnants of the older drivers are removed and that you install nothing that you do not use. It is my experience that if that method does not at least make the problem much better, it is not a driver issue.

    According to your GPUz log file, your card never got off idle. The GPU clock, the memory clock and even the GPU temp never moved. That indicates that your GPU was never involved in the crash. Perhaps the game/app crashed, the PSU shut down or something of that nature. Your GPU clock was at 324 when the log started and 324 when it crashed.
      My Computer


 
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