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Windows 7: Random BSOD and trouble upgrading to new Win 8

07 Jun 2014   #1

Windows 7 Pro 64bit
Random BSOD and trouble upgrading to new Win 8

Here is my story:

I have been happily using my computer for a couple of years, Starting off with Windows 7 then upgrading to Win8, then 8.1.

Last week, Windows 8.1 decided not to load properly and hung with just a black screen - I checked out other forums and decided to try and re-install the OS. What I didn't realise at the time was that the copy of WIndows 8 I have is upgrade only.

Anyway, after trying a couple of different things, here I am with a new Hard Drive and a new motherboard. I have loaded Windows 7 from original purchase, but it seems to be having all kinds of problems with drivers and loading other software. Not to mention frequent BSOD. I need a solid install of Windows 7, so I can then upgrade again to Windows 8, and 8.1 (I cannot use this version of Win 7 as it is loaded on another machine here too).

I have performed the dm log collector procedure and attached the files. I really don't know what to do next - I can't afford to keep buying new stuff and seeing if it is the problem. Can someone please confirm what I need to do/replace and I will be extremely grateful.

Thanks very much

My System SpecsSystem Spec
07 Jun 2014   #2

Windows 7 Pro 64bit

An update.

PC went into sleep mode, then crashed when woken up. Reboot stated that there was no longer a hard drive attached. I tried plugging the drive into other SATA 3 ports but it now does not register it at all.

I have registered a query with the drive manufacturer (Kingston) to see what can be done. I have other SSD drives that I can install the OS on, so would still like to know if I have a problem with other bits of my system. I will now obviously need to do (another) fresh install of Windows 7. I don't really want to get into that though until I can resolve the other problems.

Thanks Again
My System SpecsSystem Spec
08 Jun 2014   #3


Version	6.1.7600 Build 7600
Make sure you have Service Pack 1 installed on your computer.

Learn how to install Windows 7 Service Pack 1 (SP1)

If you don't install it your system will remain vulnerable to threats.

ASRockXTU		TheBeast\Ed	HKU\S-1-5-21-2065159884-3988136148-1923294329-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
zASRockInstantBoot		TheBeast\Ed	HKU\S-1-5-21-2065159884-3988136148-1923294329-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
I class this as bloatware so I recommend you remove such software.

BugCheck 1A, {41287, 3bc5950, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+42c75 )
Illegal page fault has occurred.

Base Address:           00000000`00000000
End Address:            00000000`7ffe0000
Region Size:            00000000`7ffe0000
VA Type:                UserRange
VAD Address:            0x7800000031002f
Commit Charge:          0x100000002
Protection:             0x7fee3f5ff88 []
Memory Usage:           Private
No Change:              yes
More info:              !vad 0x0
We can't see that much with Minidumps but we'll see what else we can find.

BugCheck 1000007E, {ffffffffc0000005, fffff80002e8d105, fffff880027cbd98, fffff880027cb5f0}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+12e790 )
0: kd> !error ffffffffc0000005
Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
An access violation has occurred, this means the CPU has tried to access memory that it cannot physically address.

0: kd> !pte f7fffa80`18ed7130
                                           VA f7fffa8018ed7130
Unable to get PXE FFFFF6FB7DBEDFA8
WARNING: noncanonical VA, accesses will fault !
There it is.

8: kd> lmvm nvlddmkm
start             end                 module name
fffff880`104cb000 fffff880`1112f000   nvlddmkm   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue May 20 00:08:44 2014 (537A8EFC)
    CheckSum:         00C1EA41
    ImageSize:        00C64000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I suggest following these instructions and rolling back your display driver.

NVIDIA Drivers - Avoid Problems

I would go back to late 2013.
My System SpecsSystem Spec

08 Jun 2014   #4

Windows 7 Pro 64bit

SO I could solve this problem just by installing a earlier version of the graphics driver?

COuld you explain to me what the other flags are e.g. Illegal Page Fault, The CPU trying to access memory it cannot address (does this mean some of memory is broken? I did do a MemChk, and it came back without fault).

I have to reinstall the OS again anyway because of the problem I explained in my second post, so I'll try to update to SP1 ASAP, and then have a look for the drivers.

Thanks in advance.
My System SpecsSystem Spec
08 Jun 2014   #5


Well the illegal page fault is caused by an attempt to access a memory address that hasn't been loaded into physical memory, this can be caused by many things.

The access violation doesn't mean that CPU is faulty, it means that (normally driver related) that something tried to access a memory address that it wasn't allowed.

In this case it was your Nvidia driver.
My System SpecsSystem Spec
09 Jun 2014   #6

Windows 7 Pro 64bit

Good morning.

I started the procedure again this morning. Installed Win7 from Original DVD. First thing I did after that was to install the LAN driver that came with my motherboard, then Google Chrome.

Then I logged into this forum and followed the instructions to update to SP1 (I went down the route of automatic update as there were many options on the download site for SP1 and I have no clue as to which one I need). Straight away after setting the automatic update running - BSOD.

Could this be something like my power supply being on the blink? I read that it can be a cause of problems. I'm really grasping at straws now. Should I just continue with the install and updates, or should I try to find the right full download from Microsoft?

Thanks again.
My System SpecsSystem Spec
09 Jun 2014   #7


A failing power supply may well be the cause, unfortunately we cannot test it, same as the motherboard.
Sometimes there's only so much we can do until you'll have to bite the bullet and start replacing parts.

Upload the dump file, I'll see if there are any leads.
My System SpecsSystem Spec
09 Jun 2014   #8

Windows 7 Pro 64bit

I really appreciate this, thanks so much
My System SpecsSystem Spec
09 Jun 2014   #9

Windows 7 Pro 64bit

Another quick update.

While I was waiting for you to reply, my computer did another BSOD and then went to the start-up repair facility. It said that it could not be repaired and to shut down.
My System SpecsSystem Spec
09 Jun 2014   #10


I'm on my mobile at the moment so I can't look at your dump files.
I'll take a look later on.

Right, looking at your dump files this is what I see.

Unloaded modules:
fffff880`02a1d000 fffff880`02a25000   AsrCDDrv.sys
fffff880`04f30000 fffff880`04f5a000   cdrom.sys
fffff880`0191a000 fffff880`01944000   cdrom.sys
fffff880`018e2000 fffff880`018f0000   crashdmp.sys
fffff880`018f0000 fffff880`018fc000   dump_pciidex
fffff880`018fc000 fffff880`01907000   dump_msahci.
fffff880`01907000 fffff880`0191a000   dump_dumpfve
Your ASrock CD driver is causing issues

Remove all ASrock software.

I can't see any anti virus programs?
Have you installed any?

Apart from that I can't see much else.

Lets switch to Kernel Memory dumps so I can see if anything else is causing issues.

Follow these instructions on how to change to Kernel Memory Dumps.

Dump Files - Configure Windows to Create on BSOD

Once changed wait for another BSOD, then upload the new dump file to a file sharing website like OneDrive.
The new dump file will be located in C:/Windows/memory.dmp.

Don't zip it up as it corrupts the dump file by compressing it.
My System SpecsSystem Spec

 Random BSOD and trouble upgrading to new Win 8

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