BSOD Page Fault in Nonpaged Area (0x00000050)

RyanG20 · 07 Jun 2014

I've seen some other posts on this error, but I'm having trouble following solutions since I can't install recommended software from safe mode.

Every time I turn on the laptop and let it boot normally, it gives me the Page Fault in Nonpaged Area error. It then restarts and I can try to let it repair itself or start normally. Having it repair itself brings up a very long loading screen that ends up saying it can't repair itself. I can start up in safe mode and tried chkdsk /f already. This is my dad's laptop and some things he mentioned were Nvidia wanting to install a driver update, then telling him it was already up to date as well as a problem with the Shockwave Player on Chrome which some other users have mentioned when they receive this error. I think if there was any active antivirus software it would have been Symantec, I asked him to download Avast when the computer was still starting up normally and he said the full scan returned one problem it took care of.

I tried using the DM Log Collector in safe mode, but it keeps telling me "Please Right-click on this .BAT file and then click 'Run as Administrator'". I right click the .exe and run as administrator, but that doesn't help. I think I found two .DMP files in the /Windows/minidump folder that can be found here:

https://onedrive.live.com/redir?resi...%2c.zip

Boozad · 08 Jun 2014

Hi Ryan, welcome to 7 Forums.

Looking at your log you have an issue with your video drivers:

Code:

Use !analyze -v to get detailed debugging information.
 
BugCheck 116, {8602d510, 92a11eb0, 0, 2}
 
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+4eb0 )
 
Followup: MachineOwner
---------
 
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 8602d510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 92a11eb0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

It is very old and needs updating.

Code:

0: kd> ;lmvm nvlddmkm
start    end        module name
92a0d000 930d6140   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat May 12 07:39:48 2007 (46456134)
    CheckSum:         006CC140
    ImageSize:        006C9140
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

1: Uninstall your graphics drivers by opening Device Manager > Right Click Display Adapter > Properties > Driver > Uninstall Driver. Reboot and let Windows install the relevant driver.

2: Also there are plenty of references to your DXDiag and a utility called Intel Watchdog which again all have very old driver versions installed, both of these are managed by Windows Updates so after udating your video driver please open Control Panel > Windows Update > Check for Updates. Run all rounds of updates including reboots until no more are offered.

Code:

0: kd> lmvm dxgkrnl
start    end        module name
930d7000 9318e000   dxgkrnl    (pdb symbols)          c:\symbols\dxgkrnl.pdb\007C585343284401AAC26A971842D6CF2\dxgkrnl.pdb
    Loaded symbol image file: dxgkrnl.sys
    Mapped memory image file: c:\symbols\dxgkrnl.sys\4CE78FFEb7000\dxgkrnl.sys
    Image path: \SystemRoot\System32\drivers\dxgkrnl.sys
    Image name: dxgkrnl.sys
    Timestamp:        Sat Nov 20 09:08:14 2010 (4CE78FFE)
    CheckSum:         000B6A1D
    ImageSize:        000B7000
    File version:     6.1.7601.17514
    Product version:  6.1.7601.17514
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     dxgkrnl.sys
    OriginalFilename: dxgkrnl.sys
    ProductVersion:   6.1.7601.17514
    FileVersion:      6.1.7601.17514 (win7sp1_rtm.101119-1850)
    FileDescription:  DirectX Graphics Kernel
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

Code:

0: kd> lmvm watchdog
start    end        module name
8b9ed000 8b9fa000   watchdog   (pdb symbols)          c:\symbols\watchdog.pdb\CA2D43F7AED441049CCFE8045EC25B901\watchdog.pdb
    Loaded symbol image file: watchdog.sys
    Mapped memory image file: c:\symbols\watchdog.sys\4A5BC21Ad000\watchdog.sys
    Image path: \SystemRoot\System32\drivers\watchdog.sys
    Image name: watchdog.sys
    Timestamp:        Tue Jul 14 00:24:10 2009 (4A5BC21A)
    CheckSum:         0000EAAE
    ImageSize:        0000D000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0000.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     watchdog.sys
    OriginalFilename: watchdog.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  Watchdog Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

3: After you've installed all Windows Updates, open an Elevated Command Prompt, type in sfc/scannow and hit enter.

4: Finally, please download MemTest86+ to test your RAM. Follow RAM - Test with Memtest86+ tutorial to walk you through the process.

Note

MemTest86+ is a long test, be sure to let it run for at least 8 passes. The common suggestion is to start the test before you go to bed and allow it to run overnight.

Report back with your results.