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Windows 7: Computer Keeps Crashing

16 Jun 2014   #21
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

That is an empty folder.


My System SpecsSystem Spec
.
17 Jun 2014   #22
lierre

Windows 7 Home Premium 64 bit
 
 

My computer continues to crash.
Here is another file.
My System SpecsSystem Spec
17 Jun 2014   #23
lierre

Windows 7 Home Premium 64 bit
 
 
Computer Keeps Crashing

Here is another file.
My System SpecsSystem Spec
.

18 Jun 2014   #24
lierre

Windows 7 Home Premium 64 bit
 
 
Computer Keeps Crashing

Here is the file using the SF Tool.
Please take a look at it, and tell me what is going on with my computer.
Thank you.
My System SpecsSystem Spec
18 Jun 2014   #25
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi lierre.

Have you changed any hardware components of your laptop recently?

After the clean install you have installed these programs:
  • 7-Zip
  • Adobe Master Collection CS5
  • Microsoft Office
  • Panda Global Protection 2014
  • Drivers? Audio/LAN/WiFi/Display
Did the BSOD occurred even when the installation was a vanilla one or after adding any of these components?

Did the BSODs occur during startup or within the normal run only?

Please let us know the answers to these three questions.
My System SpecsSystem Spec
18 Jun 2014   #26
lierre

Windows 7 Home Premium 64 bit
 
 

First of all Adobe CS5 has only been partially installed because it crashes the computer every time I try to install it.
Second, during their first installation attempt, both Microsoft and Panda crashed the computer; it took several attempts to get them installed.
As for the drivers, those must have been automatic updates, because I have not installed any.
Only the 7 zip was installed without a problem.
No hardware components have been changed.
Is this this the information that you need?
My System SpecsSystem Spec
19 Jun 2014   #27
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, this is.

Uninstall all the other programs (not the drivers) but 7-zip. Any of them are most likely the source of the issue.

Then add them back, one by one, and after adding one, keep time to observe how the situation goes. By this way we have to find out the problem causer program.
My System SpecsSystem Spec
19 Jun 2014   #28
lierre

Windows 7 Home Premium 64 bit
 
 

I will uninstall those programs, however the computer crashed twice after the clean install before I installed any software.
My System SpecsSystem Spec
20 Jun 2014   #29
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by lierre View Post
I will uninstall those programs, however the computer crashed twice after the clean install before I installed any software.
That sounds bad. But still, verify it for one more time, with no third party software installed.
My System SpecsSystem Spec
21 Jun 2014   #30
lierre

Windows 7 Home Premium 64 bit
 
 
Computer Keeps Crashing

I uninstalled everything except 7 zip and Panda (because it's my antiviral and firewall.)
The computer crashed again while watching a video.
Here is the SFfile.
My System SpecsSystem Spec
Reply

 Computer Keeps Crashing




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