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Windows 7: Computer Keeps Crashing

21 Jun 2014   #31
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Let's try removing removing both of those, I don't have much hope but narrowing this down is getting hard.

For the time being, uninstall your Anti-Virus,

AV Uninstallers

And Install Microsoft Security Essentials which we know doesn't cause BSOD's.

You can use Windows firewall, MSE will ask you if you want to turn it on when installing, let it do that.


My System SpecsSystem Spec
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23 Jun 2014   #32
lierre

Windows 7 Home Premium 64 bit
 
 
Computer Keeps Crashing

I uninstalled Panda and 7 zip.
The computer just shut down twice, once while watching a video, and again after watching one.
I reinstalled 7 zip in order to send you the SF file, then uninstalled it again.
Please tell me there is a way to fix this computer; buying another one is out of the question.
My System SpecsSystem Spec
23 Jun 2014   #33
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by lierre View Post
The computer just shut down twice, once while watching a video, and again after watching one.
As the newest crash dump in the folder is of 20/06, I am assuming that the crashes was abnormal shutdown only and not BSODs.

It is appearing that the computer is more or less 5 years old. Can you remove the battery and run the computer with only the AC adapter plugged in?

Does it still crashes in the same way? Let us know.

Also, is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .
My System SpecsSystem Spec
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24 Jun 2014   #34
lierre

Windows 7 Home Premium 64 bit
 
 
Computer Keeps Crashing

I removed the battery, then the computer shut down twice.

A little later I got a BSOD; I have included the SF file for that.

Yes, the computer does run hot.

Here is the URL from Speccy: http://speccy.piriform.com/results/8...ynNIfLIT31OZ8Z
My System SpecsSystem Spec
24 Jun 2014   #35
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Its too hot.

Attachment 323001

Plan to apply new thermal paste to the CPU.

If you cannot do it, get it done. Take the help of a paid professional if needed. But do it as early as possible.
My System SpecsSystem Spec
05 Jul 2014   #36
lierre

Windows 7 Home Premium 64 bit
 
 

I had new thermal paste applied.
Computer seems to be working fine.
Thank you for all of your help with this.
My System SpecsSystem Spec
05 Jul 2014   #37
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Glad to hear it, thanks for posting back.
My System SpecsSystem Spec
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 Computer Keeps Crashing




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