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Windows 7: Computer Keeps Crashing

07 Jun 2014   #1
lierre

Windows 7 Home Premium 64 bit
 
 
Computer Keeps Crashing

My computer randomly crashes, while reading email,watching a video, while surfing the web.
I did a repair installation as laid out in the tutorial, except that I was unable to create a bootable DVD, since I only have one Windows partition.
The computer is still crashing randomly.
If I install Windoed from an OEM disk, will this solve the problem?
I have all of my files and programs backed up on a Clickfree automatic device.

I have attached the debug file.


My System SpecsSystem Spec
.
07 Jun 2014   #2
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Hi there,

Let this run until it says it has completed,

1. Download this file to your desktop or other convenient location,
download

2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
09 Jun 2014   #3
lierre

Windows 7 Home Premium 64 bit
 
 
Computer Keeps Crashing

I do not see a zip file.
I have a SFdebugFiles folder with several files in it
I have attached the dxdiag file. if that is not the correct one, please let me know which one is.
By the way running the program shut my computer down many times.
My System SpecsSystem Spec
.

09 Jun 2014   #4
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by lierre View Post
I do not see a zip file.
I have a SFdebugFiles folder with several files in it
Try zipping that folder and posting it.
My System SpecsSystem Spec
10 Jun 2014   #5
lierre

Windows 7 Home Premium 64 bit
 
 
Computer Keeps Crashing

Here is the zip file.
By the way, I uploaded a zip file 2 days ago; it is attached to the message.
Thank you.
My System SpecsSystem Spec
13 Jun 2014   #6
lierre

Windows 7 Home Premium 64 bit
 
 

Would someone please take a quick look at the 2 zip files I posted.
My computer is still randomly crashing.
Thank you.
My System SpecsSystem Spec
13 Jun 2014   #7
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

We would be glad to if you uploaded the dump files, the dxdiag is almost useless in debugging, it can be helpful for some additional info at times.

I'm not sure why you are having problems with the other tool, try option two here,

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
13 Jun 2014   #8
lierre

Windows 7 Home Premium 64 bit
 
 

What about the debug file that I uploaded?
My System SpecsSystem Spec
13 Jun 2014   #9
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by lierre View Post
What about the debug file that I uploaded?
If you are talking about the text file in your first post, that is a system info list, basically a list of your system components and other info.

Nothing to do with the info needed to analyze the crashes.

Have you tried running the other tool?

Do you have a folder located at C:\Windows\Minidump?
My System SpecsSystem Spec
13 Jun 2014   #10
lierre

Windows 7 Home Premium 64 bit
 
 
Computer Keeps Crashing

Here is the zip file I was able to obtain.
I hope it has what you need.
My System SpecsSystem Spec
Reply

 Computer Keeps Crashing




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