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Windows 7: BSOD while launching skype

08 Jun 2014   #1

windows 7
BSOD while launching skype

Hi there guys
Every time I launch skype i get a BSOD. I had to go on safemode to disable skype launch at startup otherwise it would always hang.
Strangely enough, even the skype instalation gives a BSOD. Skype version is 6.16( latest i presume? )
OS Is Win7 32bit
I'm attaching latest 3 minidumps, I have a memory dump as well, but that's around 300mb...

My System SpecsSystem Spec
08 Jun 2014   #2


Avira appears to be causing issues.

Remove it using the removal tool

Avira AntiVir Removal Tool - Download

Replace it with MSE and Malwarebytes.

Microsoft Security Essentials - Microsoft Windows

Malwarebytes | Free Anti-Malware & Internet Security Software

Tip   Tip

Make sure you don't enable the free trial of malwarebytes pro, deselect the option when prompted.

I see you have Driver Verifier enabled...

Why is it enabled?

You have these options enabled.

2: kd> !verifier

Verify Flags Level 0x00000dbb

    [X] (0x00000000) Automatic Checks
    [X] (0x00000001) Special pool
    [X] (0x00000002) Force IRQL checking
    [X] (0x00000008) Pool tracking
    [X] (0x00000010) I/O verification
    [X] (0x00000020) Deadlock detection
    [X] (0x00000080) DMA checking
    [X] (0x00000100) Security checks
    [X] (0x00000800) Miscellaneous checks

    [ ] (0x00000004) Randomized low resources simulation <-- Good job not enabling this option.
    [X] (0x00000200) Force pending I/O requests <-- bad idea enabling this option as it can create false positive reports as well.
    [X] (0x00000400) IRP logging

    [X] Indicates flag is enabled
You then seemed to changed the settings around, Driver Verifier hasn't found anything...

I noticed in the loaded modules, with every single crash I see one driver in particular.

Unloaded modules:
8f764000 8f7a5000   RtsPStor.sys
b6b32000 b6b4a000   parport.sys
85fd5000 85fe2000   crashdmp.sys
8ce3e000 8d0f1000   dump_iaStor.
8d0f1000 8d102000   dump_dumpfve
Realtek PCIE CardReader Driver has been loaded...

Driver Reference Table

Because you haven't fully followed the instructions I cannot look at your msinfo32 file, please follow them...

Blue Screen of Death (BSOD) Posting Instructions

You might need an update here.

My System SpecsSystem Spec
08 Jun 2014   #3

windows 7

Thanks for your answer.
Actually I have enabled driver verifier on only one of the 3 dumps.I thought it would provide more information.
I DID use sf_tool, but apparently grab all included only the dumps....strange. I pressed every button by hand.
I'm attaching the complete file now.

BTW: descriptions are off, main lang is RUS. They don't get rendered that nicely
My System SpecsSystem Spec

08 Jun 2014   #4


Start Menu\Programs\Avira	Public:Start Menu\Programs\Avira	Public
Remove Avira by following the instructions in my previous post.

There are no new dump files.
My System SpecsSystem Spec

 BSOD while launching skype

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