BSOD when browsing on chrome

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  1. Posts : 8
    California
       #1

    BSOD when browsing on chrome


    Hey there, I just recently started getting BSOD now and then in the morning while i'm just browsing the nets. The computer is only a year old and I mostly use it for gaming or watching videos etc. I'm not good with fixing stuff when it come to BSOD. Hope someone can help me.


    edit: Hello there, i'm back again with the same issued that i had the first time. Everything work out great and never had any issued with computer till this week. I'm getting the same BSOD like last time with just surfing the web, checking out imgur or watching a video ect. I don't know if i install something that's making it happen or not. Hope you can help.
    Last edited by Blanka09; 22 Oct 2014 at 10:46. Reason: new problem
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2

    Hi Blanka09, welcome to 7 Forums.

    You're having a problem with your graphics driver.

    Code:
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff8801114cdbb, fffff88007dd9228, fffff88007dd8a80}
    
    Probably caused by : atikmdag.sys ( atikmdag+c7dbb )
    
    Followup: MachineOwner
    ---------
    Code:
    fffff880`07dd8928  fffff880`03e47fa4*** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
     atikmpag+0xafa4
    Check you have the most up-to-date version installed here. Use the AMD Uninstall Utility to remove previous versions before installing new drivers.

    Code:
    fffff880`03e3d000 fffff880`03ee0000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Fri Apr 18 02:07:07 2014 (53507ABB)
        CheckSum:         000A6939
        ImageSize:        000A3000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Also uninstall Daemon Tools, a known cause of BSODs.

    1. Uninstall Daemon Tools.
    2. Download the SPTD standalone installer and follow these steps:
    3. Double click the executable to open it
    4. Click the button shown below



    If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.

    For testing purposes, uninstall Akamai NetSession Interface.
      My Computer


  3. Posts : 8
    California
    Thread Starter
       #3

    So i did a fresh install for my amd card and when it finished installing i get yellow question mark saying "Installation complete (warnings occurred during installation). View log for details." i look to see what it say and i get is.







    Catalyst™ Install Manager
    Installation Report
    06/08/14 14:15:56


    Hardware information

    Name AMD Radeon Graphics Processor
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x6798
    Vendor ID 0x1002
    Class Code 0x030000
    Revision ID 0x00
    Subsystem ID 0x0446
    Subsystem vendor ID 0x1043
    Other hardware

    Existing packages


    Packages for install
    AMD Catalyst Install Manager


    Final Status: Success
    Version of Item: 8.0.916.0
    Size: 20 Mbytes


    AMD Display Driver
    Final Status: Success
    Version of Item: 14.100.0.0000
    Size: 90 Mbytes


    HDMI Audio Driver
    Final Status: Success
    Version of Item: 7.12.0.7718
    Size: 1 Mbytes


    Microsoft Visual C++ 2012 Redistributable (x64)
    Final Status: Success
    Version of Item: 11.0.50727
    Size: 9 Mbytes


    AMD Steady Video Plug-In
    Final Status: Success
    Version of Item: 2.07.0000
    Size: 1 Mbytes


    AMD Accelerated Video Transcoding
    Final Status: Success
    Version of Item: 13.30.100.40417
    Size: 3 Mbytes


    AMD Drag and Drop Transcoding
    Final Status: Success
    Version of Item: 2.00.0000
    Size: 1 Mbytes


    AMD Catalyst Control Center
    Final Status: Success
    Version of Item: 2014.0417.2226.38446
    Size: 150 Mbytes


    Other detected devices


    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x5a14
    Vendor ID 0x1002
    Class Code 0x060000
    Revision ID 0x02
    Subsystem ID 0x5a14
    Subsystem vendor ID 0x1002



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x5a16
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0xaaa0
    Vendor ID 0x1002
    Class Code 0x040300
    Revision ID 0x00
    Subsystem ID 0xaaa0
    Subsystem vendor ID 0x1043



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x5a18
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x5a19
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x5a1c
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x5a1d
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x5a1f
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x5a1e
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000

    ATI Integrated SATA Support

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x4391
    Vendor ID 0x1002
    Class Code 0x010601
    Revision ID 0x40
    Subsystem ID 0x84dd
    Subsystem vendor ID 0x1043

    ATI Integrated SMBus Support

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x4385
    Vendor ID 0x1002
    Class Code 0x0c0500
    Revision ID 0x42
    Subsystem ID 0x4385
    Subsystem vendor ID 0x1002

    ATI Integrated Azalia Support

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x4383
    Vendor ID 0x1002
    Class Code 0x040300
    Revision ID 0x40
    Subsystem ID 0x8436
    Subsystem vendor ID 0x1043



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x4384
    Vendor ID 0x1002
    Class Code 0x060401
    Revision ID 0x40
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x43a0
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x43a1
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x43a2
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x43a3
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1600
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1601
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1602
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1603
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1604
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000



    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1605
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000


    Error messages
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #4

    Which version of the driver did you download?
      My Computer


  5. Posts : 8
    California
    Thread Starter
       #5

    The latest version that was on the site.14-4-win7-win8-win8.1-64-dd-ccc-whql
      My Computer


  6. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #6

    Can you uninstall your card via Device Manager, reboot and let Windows install the driver it finds. We'll go from there.

    EDIT: It looks like you have 14.1 installed. Before carrying out the steps above, open Device Manager, expand Display Adapter, right click and choose Properties then click Driver. See which version is installed.
      My Computer


  7. Posts : 8
    California
    Thread Starter
       #7

    It say that i have installed 14.100.0.0
      My Computer


  8. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #8

    Download AMD Driver 14.4 and save to desktop.


    Download



    Set Windows Updates to the setting below. This will stop Windows installing drivers automatically on reboot.

    Attachment 321085

    Then using the AMD Uninstall utility remove all traces of CCC and video related software and be sure to uninstall the graphics driver last of all.

    Reboot and run the AMD 14.4 driver package. Be sure to install the graphics driver only for now.
      My Computer


  9. Posts : 8
    California
    Thread Starter
       #9

    Okay so i unstalled everything and only install the AMD display driver and the HDMI Audio Driver and left out the Steady video plug-in, Accelerated drop video transcoding, drag and drop transcoding, Catalyst control Center and Gaming evolved app (that I don't install anyways). And this time it gave me the green check mark.
      My Computer


  10. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #10

    Excellent. Monitor your performance and report back with your results. If things remain stable you can add the components you want back one by one (testing after each one before installing the next one) to see which, if any, affect your system. Do you use the audio through your HDMI at all?
      My Computer


 
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