BSOD while surfing


  1. Posts : 1
    New Jersey
       #1

    BSOD while surfing


    Computer flickers and then shuts down and reboots automatically. Has happened several times today already and usually am surfing. One of the error messages I got before my computer shut down by itself was about the graphics driver. Attached are SF diagnostic tools files. Any feedback would be appreciated. Using an HP computer, 64 bit, AMD Phenom II X4 840T processor, 6gb RAM, ATI Radeon HD 4200
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to the forum vshen,

    Looks like the BSOD was caused due to outdated ATI drivers.
    Code:
    Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6113, 216.00 KB (221,184 bytes), 4/11/2011 7:18 PM)
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa8008dd14e0, fffff8800456c67c, 0, 2}
    
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+667c )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8008dd14e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800456c67c, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+667c
    fffff880`0456c67c 4883ec28        sub     rsp,28h
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`05d799c8 fffff880`04688000 : 00000000`00000116 fffffa80`08dd14e0 fffff880`0456c67c 00000000`00000000 : nt!KeBugCheckEx
    fffff880`05d799d0 fffff880`04687d0a : fffff880`0456c67c fffffa80`08dd14e0 fffffa80`0b3a1600 fffffa80`08945010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`05d79a10 fffff880`0472ef07 : fffffa80`08dd14e0 00000000`00000000 fffffa80`0b3a1600 fffffa80`08945010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
    fffff880`05d79a40 fffff880`04758b75 : 00000000`ffffffff 00000000`0001e84a 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`05d79b20 fffff880`047572bb : 00000000`00000102 00000000`00000001 00000000`0001e84a 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
    fffff880`05d79b50 fffff880`0472a2c6 : ffffffff`ff676980 fffffa80`08945010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
    fffff880`05d79bf0 fffff880`04756e7a : 00000000`00000000 fffffa80`0b3a1600 00000000`00000080 fffffa80`08945010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
    fffff880`05d79d00 fffff800`03129fee : 00000000`fffffc32 fffffa80`08946b60 fffffa80`04eee9e0 fffffa80`08946b60 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`05d79d40 fffff800`02e805e6 : fffff800`03004e80 fffffa80`08946b60 fffff800`03012cc0 fffff880`0123f384 : nt!PspSystemThreadStartup+0x5a
    fffff880`05d79d80 00000000`00000000 : fffff880`05d7a000 fffff880`05d74000 fffff880`0a49eb70 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    atikmpag+667c
    fffff880`0456c67c 4883ec28        sub     rsp,28h
    
    SYMBOL_NAME:  atikmpag+667c
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4bea0343
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm atikmpag
    start             end                 module name
    fffff880`04566000 fffff880`045a1000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Wed May 12 07:24:19 2010 (4BEA0343)
        CheckSum:         00044ACB
        ImageSize:        0003B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Reduce items at start-up:

    Perform a clean boot:

    Remove AVG and NORTON (They contribute to BSOD's.) and replace it with Microsoft Security Essentials.

    Recommended antivirus software for Windows 7 based on stability compared to others:-

       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Scan with Kaspersky TDSSKiller:

    ESET online scanner:

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

    netr28ux.sys Tue Dec 28 17:53:58 2010 (4D19CFD6)
    Ralink RT2870 series USB802.11n Wireless Adapter Driver (you may have a different manufacturer)
    Driver Reference Table - netr28ux.sys

    To perform a clean install of a driver, follow this tutorial:

    Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

    Post back with results. Good luck.

    BSOD BUGCHECK SUMMARY
    Code:
    Debug session time: Mon Jun  9 05:46:52.245 2014 (UTC + 6:00)
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    System Uptime: 0 days 0:32:33.884
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+667c )
    BugCheck 116, {fffffa8008dd14e0, fffff8800456c67c, 0, 2}
    BugCheck Info: VIDEO_TDR_FAILURE (116)
    Bugcheck code 00000116
    Arguments: 
    Arg1: fffffa8008dd14e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800456c67c, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    BUGCHECK_STR:  0x116
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    BiosVersion = 6.07
    BiosReleaseDate = 05/04/2011
    SystemManufacturer = Hewlett-Packard
    SystemProductName = p7-1026
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Mon Jun  9 05:04:27.133 2014 (UTC + 6:00)
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    System Uptime: 0 days 0:33:01.382
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+667c )
    BugCheck 116, {fffffa800b8ba010, fffff88004ae667c, 0, 2}
    BugCheck Info: VIDEO_TDR_FAILURE (116)
    Bugcheck code 00000116
    Arguments: 
    Arg1: fffffa800b8ba010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88004ae667c, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    BUGCHECK_STR:  0x116
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    BiosVersion = 6.07
    BiosReleaseDate = 05/04/2011
    SystemManufacturer = Hewlett-Packard
    SystemProductName = p7-1026
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
      My Computer


 

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