bSOD playing E:TW only started recently, never used to


  1. Posts : 3
    Windows 7 Ultimate (x64) Service Pack 1 (build 7601)
       #1

    bSOD playing E:TW only started recently, never used to


    I'm not sure why but for some reason lately during battles I'm getting a blue screen of death trying to play Empire: Total War.

    I've updated my graphics and audio drivers to no avail, still crashing.

    The dump zip file thingy attached

    Computer typeEdit Value
    PC/Desktop
    Computer Manufacturer/Model NumberEdit Value
    Custom
    OSEdit Value
    Windows 7 Ultimate (x64) Service Pack 1 (build 7601)
    CPUEdit Value
    AMD FX 6300 6-core 3.5ghz
    MotherboardEdit Value
    Gigabyte Technology Co., Ltd. GA-970A-DS3
    MemoryEdit Value
    8174 Megabytes Usable Installed Memory
    Graphics Card(s)Edit Value
    AMD Radeon HD 6800 Series [Display adapter]
    Sound CardEdit Value
    Asus Xonar DG
    Hard DrivesEdit Value
    WDC WD1600JS-22MHB0 [Hard drive] (160.04 GB) -- drive 1, s/n WD-WCANM4480587, rev 02.01C03, SMART Status: Healthy
    WDC WD6400AAKS-75A7B2 [Hard drive] (640.13 GB) -- drive 0, s/n WD-WCASYA304992, rev 01.03B01, SMART Status: Healthy

    Any help would be greatly appreciated thank you!
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2

    Your OS installation is counterfeit. You have an Acer OEM PID on a Gigabyte motherboard.

    Host Name: WEWEW
    OS Name: Microsoft Windows 7 Ultimate
    OS Version: 6.1.7601 Service Pack 1 Build 7601
    OS Manufacturer: Microsoft Corporation
    OS Configuration: Standalone Workstation
    OS Build Type: Multiprocessor Free
    Registered Owner: TommyT
    Registered Organization:
    Product ID: 00426-OEM-8992662-00006
    Original Install Date: 17/07/2013, 15:34:19
    System Boot Time: 10/06/2014, 16:20:30
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: GA-970A-DS3
    System Type: x64-based PC
    Processor(s): 1 Processor(s) Installed.
    [01]: AMD64 Family 21 Model 2 Stepping 0 AuthenticAMD ~3500 Mhz
    BIOS Version: Award Software International, Inc. F4,


    Counterfeit installations such as yours contained heavily modified code that causes the installation to behave it unexpected ways. Analysing BSOD's and determining their causes on these sorts of installations is very unreliable. For this reason, many analysts won't attempt it.

    My recommendation is to install a genuine Windows 7. This will minimise the problems you are experiencing, and make subsequent diagnosis of BSOD's far more reliable. Once you are running a genuine Windows 7 installation, and are still experiencing BSOD's, we will be happy to help you solve them :)
      My Computer


  3. Posts : 3
    Windows 7 Ultimate (x64) Service Pack 1 (build 7601)
    Thread Starter
       #3

    It's not counterfeit it's the same windows installation I had when I bought the computer 4 years ago, though come to think of it when I switched from Intel Pentium to AMD and got a new motherboard my dad did do a reinstall using his disc something about different chipsets I don't know I'm not computer savvy but it wasn't formatted so i shouldn't imagine it would have changed much.

    Anyway this only started happening in the last few weeks it's worked perfectly fine for 4 years :/

    But fine don't help then guess i'll play a different game -_-
      My Computer

  4.    #4

    Code:
    BugCheck F4, {3, fffffa80093e24b0, fffffa80093e2790, fffff8000377d270}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : wininit.exe
    wininit is the session 0 initialization which is marked as a critical system process, if terminated for any reason the system bugchecks which it has done.

    Unfortunately, this isn't a Kernel Memory Dump so I can't check the virtual memory usage, therefore I cannot lean towards hardware or software.
    We should try these tests first, then if no errors pop up switch to Kernel Memory Dumps.

    Run a Disk Check to scan for errors

       Note

    Afterwards go into an Elevated Command Prompt (Run as administrator) and type in sfc /scannow
    If it finds errors reboot and run the scan two more times


    Run SeaTools to see if your HDD or SSD is failing

    Post back the results.

    Follow these instructions on how to change to Kernel Memory Dumps.

    Dump Files - Configure Windows to Create on BSOD

    Once changed wait for another BSOD, then upload the new dump file to a file sharing website like OneDrive.
    The new dump file will be located in C:/Windows/memory.dmp.

    Don't zip it up as it corrupts the dump file by compressing it.

    Code:
    Advanced SystemCare 7	"c:\program files (x86)\iobit\advanced systemcare 7\asctray.exe" /auto	WEWEW\TommyT	HKU\S-1-5-21-1690549905-3012140248-608390324-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    DAEMON Tools Lite	"c:\program files (x86)\daemon tools lite\dtlite.exe" -autorun	WEWEW\TommyT	HKU\S-1-5-21-1690549905-3012140248-608390324-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    These programs can cause BSODs, remove advanced system care then remove Daemon tools by following these instructions.

    Daemon Tools/Alcohol is known cause of BSODs, you will have to find an alternative as there is no way around this.

    Registry and SPTD problems | DAEMON Pro Help
    How to remove sptd.sys from system

    1. Uninstall Daemon Tools.
    2. Download the SPTD standalone installer and follow these steps:
    3. Double click the executable to open it
    4. Click the button shown below



    If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.


    Yep, Boozad is correct, I missed that...
    your installation is counterfeit, you must install genuine media.
      My Computer


  5. Posts : 71,272
    64-bit Windows 10 Pro
       #5

    ihatewindowsomg said:
    It's not counterfeit it's the same windows installation I had when I bought the computer 4 years ago, though come to think of it when I switched from Intel Pentium to AMD and got a new motherboard my dad did do a reinstall using his disc something about different chipsets I don't know I'm not computer savvy but it wasn't formatted so i shouldn't imagine it would have changed much.

    Anyway this only started happening in the last few weeks it's worked perfectly fine for 4 years :/
    That's the problem then. OEM Windows are permanently tied to the motherboard, and can only be activated on the exact same computer. When you changed the motherboard, it's no longer the same computer and is why it will not activate.

    You'll need to purchase a new retail copy of Windows to install and activate on your computer instead now.

    ihatewindowsomg said:
    But fine don't help then guess i'll play a different game -_-
    A bad attitude like that will not get you any help.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    You may try the Activate Windows 7 by Phone way .... as the last resort. Explain the situation to them. They may try to generate an activation code for you.
      My Computer

  7.    #7

    Arc said:
    You may try the Activate Windows 7 by Phone way .... as the last resort. Explain the situation to them. They may try to generate an activation code for you.
    Good idea Archie :)

      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    It might not work; but better to have a try, IMHO.

    I used this method a few times .... in critical situations. Never been unhappy with the result.
      My Computer


  9. Posts : 3
    Windows 7 Ultimate (x64) Service Pack 1 (build 7601)
    Thread Starter
       #9

    I'll try that ARc thanks.

    And hmm interesting

    I use both daemon tools AND Advanced Systemcare 7

    I didn't know Systemcare could cause that stuff. Come to think of it I did only install that recently

    Fixed: So I turned turbo boost off and then uninstalled Advanced SystemCare 7 and launched E:TW and went into quick battle

    No BSOD! Thanks for your unofficial help i do appreciate it :)
    Last edited by ihatewindowsomg; 10 Jun 2014 at 22:03. Reason: Thanks for your "unofficial" help :P
      My Computer


 

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