BSOD while checking browser e-mail(?)


  1. Posts : 2
    Windows 7 Professional x64
       #1

    BSOD while checking browser e-mail(?)


    I believe my computer blue-screened twice within the span of an hour, both times while checking e-mail. (It blue-screened at least once, but the screen spontaneously turned off twice.) This happened about a week ago too, and I think I was using MS Office at that time, so nothing particularly heavy.

    I am not sure what might be happening, this computer is only about two weeks old. I have tried updating the drivers and have done all the Windows updates. I've attached the mini-dumps, so if somebody could look over those for me, that would be much appreciated. Thanks!

    EDIT: Hi, I had another blue screen while I was checking this forum actually, so that would make at least 2 today. I have updated the file.
    Last edited by StellaCadente; 10 Jun 2014 at 14:43. Reason: Another blue screen, added mini-dump file.
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2

    Welcome to 7 Forums.

    Intel Rapid Storage is giving you some real problems. You need may need to update your Intel Rapid Storage driver as it may be out of date. Some recommend uninstalling Intel Rapid Storage, I'll ask one of our BSOD experts to provide you info on that.

    Code:
    fffff880`0baa3018  fffff880`04691158Unable to load image \SystemRoot\System32\Drivers\dump_iaStorA.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for dump_iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for dump_iaStorA.sys
     dump_iaStorA+0x84158
    fffff880`0baa3020  fffffa80`0e1e4000
    fffff880`0baa3028  00000000`00000008
    fffff880`0baa3030  fffffa80`0e1e4078
    fffff880`0baa3038  fffff880`04615d1a dump_iaStorA+0x8d1a
    fffff880`0baa3040  fffffa80`0e1e4078
    fffff880`0baa3048  fffff880`0468c8a0 dump_iaStorA+0x7f8a0
    fffff880`0baa3050  fffff880`09924058
    fffff880`0baa3058  fffffa80`0e1e40c0
    fffff880`0baa3060  fffffa80`0e1e4078
    fffff880`0baa3068  fffff880`04612ec4 dump_iaStorA+0x5ec4
    fffff880`0baa3070  00000000`00000000
    fffff880`0baa3078  fffff880`04682011 dump_iaStorA+0x75011
    fffff880`0baa3080  00000000`00000000
    fffff880`0baa3088  fffff880`0baa3558
    fffff880`0baa3090  fffff880`0469fc48 dump_iaStorA+0x92c48
    fffff880`0baa3098  fffff880`04688ebd dump_iaStorA+0x7bebd
    fffff880`0baa30a0  fffff880`098bd700
    fffff880`0baa30a8  fffff880`04685291 dump_iaStorA+0x78291
    fffff880`0baa30b0  fffff880`0469fc48 dump_iaStorA+0x92c48
    fffff880`0baa30b8  fffffa80`0e1e4078
    fffff880`0baa30c0  00000000`00000000
    fffff880`0baa30c8  fffff880`0468948d dump_iaStorA+0x7c48d
    fffff880`0baa30d0  00000000`00000058
    fffff880`0baa30d8  00000000`00000000
    fffff880`0baa30e0  00000000`00001000
    fffff880`0baa30e8  fffff880`0baa3558
    fffff880`0baa30f0  fffff880`0469fc48 dump_iaStorA+0x92c48
    fffff880`0baa30f8  00000000`00000000
    fffff880`0baa3100  00000000`00000001
    fffff880`0baa3108  fffff880`046833d3 dump_iaStorA+0x763d3
    fffff880`0baa3110  00000000`00000000
    fffff880`0baa3118  fffffa80`0e1e4078
    fffff880`0baa3120  fffff880`0469fc00 dump_iaStorA+0x92c00
    fffff880`0baa3128  fffffa80`0e1e4078
    fffff880`0baa3130  fffff880`0469fc48 dump_iaStorA+0x92c48
    fffff880`0baa3138  00000000`00000000
    fffff880`0baa3140  fffff880`0469fc48 dump_iaStorA+0x92c48
    Code:
    0: kd> lmvm dump_iaStorA
    start             end                 module name
    fffff880`0460d000 fffff880`048c7000   dump_iaStorA T (no symbols)           
        Loaded symbol image file: dump_iaStorA.sys
        Image path: \SystemRoot\System32\Drivers\dump_iaStorA.sys
        Image name: dump_iaStorA.sys
        Timestamp:        Wed Aug 28 23:13:22 2013 (521E7602)
        CheckSum:         000A0DCC
        ImageSize:        002BA000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Also McAfee is giving you problems:

    Code:
    fffff880`0baa4688  fffff880`014baaacUnable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for mfehidk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
     mfehidk+0x70aac
    Uninstall McAfee and install MS Security Essentials and MalwareBytes.

       Note
    Make sure you uncheck the 'Enable Free Trial' box when installing.




    Also uninstall Daemon Tools, a known cause of BSODs.

    1. Uninstall Daemon Tools.
    2. Download the SPTD standalone installer and follow these steps:
    3. Double click the executable to open it
    4. Click the button shown below



    If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.
      My Computer


  3. Posts : 2
    Windows 7 Professional x64
    Thread Starter
       #3

    Thanks, I have not had any problems since I made those changes right after you suggested them! I updated the Intel Rapid Storage rather than uninstalling it, and it seems to be doing okay. I hope it stays that way. Solved, for now, at least.
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #4

    Thanks for letting us know. Be sure to come back if you have any more trouble.
      My Computer


 

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