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Windows 7: Error 80070002 cannot update

10 Jun 2014   #1

Windows 7 Home Premium sp1 64bit
Error 80070002 cannot update

My daughter's laptop is throwing BSODs and will not install Windows updates. I've downloaded the CheckSUR tool and have attached the log file from that. I need help getting the missing repair files OR I need help fixing the problems if getting the missing repair files isn't the direction I need to take.

We ran the CHKDSK and it said everything was ok. I think that's because when I finally tried to run it manually, it said everything was ok. I think she said it had run two or three days previously. I don't know if she started it or if the laptop started it on it's own after a BSOD and a reboot.

I tried to run the SFC but it was unsuccessful with the following message:

'Windows Resource Protection could not perform the requested operation.'

Can someone help? I don't want to wipe her laptop and start over, if at all possible. Thank you!

My System SpecsSystem Spec
10 Jun 2014   #2

64-bit Windows 10 Pro

Hello DC, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help. :)
My System SpecsSystem Spec

 Error 80070002 cannot update

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