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Windows 7: Random BSOD 0x0000003b

11 Jun 2014   #1
tjums

Windows 7 professional x64
 
 
Random BSOD 0x0000003b

Hi

Lately I have begun getting a lot of BSOD on my windows 7 professional 64bit system. They seem to come at random intervals, however they do seem to come more often when playing Dota 2. 2 BSOD last night and 1 this morning.

I poked around the forums a bit and found the DM log collector tool. I ran it and have attached the zip file to my post. If any more information is needed, please dont hesitate to ask for it.

Regards

Tjums


My System SpecsSystem Spec
.
11 Jun 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Welcome to 7 Forums.

As you can see here there are multiple instances of your nVidia driver casuing problems. Also, Avast is causing problems too.

Code:
fffff880`0764aa80  fffff880`103693daUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xc83da
fffff880`0764aa88  fffffa80`00001f80
fffff880`0764aa90  00000000`00000000
fffff880`0764aa98  00000000`00000000
fffff880`0764aaa0  00000000`00000000
fffff880`0764aaa8  00000000`00000000
fffff880`0764aab0  00000000`02000000
fffff880`0764aab8  00000000`00100110
fffff880`0764aac0  00000000`00000000
fffff880`0764aac8  00000000`00000000
fffff880`0764aad0  00000000`00000000
fffff880`0764aad8  00000000`00000000
fffff880`0764aae0  fffff880`10369354 nvlddmkm+0xc8354
fffff880`0764aae8  fffff880`103693da nvlddmkm+0xc83da
fffff880`0764aaf0  fffffa80`06ed4000
fffff880`0764aaf8  00000000`00000000
fffff880`0764ab00  fffff880`0764b240
fffff880`0764ab08  fffff880`103a52a8 nvlddmkm+0x1042a8
fffff880`0764ab10  00000000`00000000
fffff880`0764ab18  fffff8a0`1212f460
fffff880`0764ab20  fffff880`0764ac58
fffff880`0764ab28  00000000`000016b4
fffff880`0764ab30  fffff880`0764ad20
fffff880`0764ab38  fffff880`04393515Unable to load image \SystemRoot\system32\drivers\aswSP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
 aswSP+0xb515
fffff880`0764ab40  00000000`00000000
fffff880`0764ab48  fffffa80`0548ccd0
fffff880`0764ab50  fffff8a0`1212f450
fffff880`0764ab58  fffff800`02dfd2dd nt!ExFreePoolWithTag+0x22d
fffff880`0764ab60  fffffa80`0548ccc0
fffff880`0764ab68  fffff880`042b01a8*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0x291a8
1: Go to the nVidia drivers page to download the latest nVidia drivers. Follow NVIDIA Drivers - Avoid Problems to perform the cleanest install possible.

2: Uninstall Avast then Install MS Security Essentials (which is known to cause no issues) and MalwareBytes.

Note   Note
Make sure you uncheck the 'Enable Free Trial' box when installing MalwareBytes.




3: Download and run RAM - Test with Memtest86+ and follow the instructions to the letter. Make sure MemTest86+ runs for at least 8 passes.

Post back with your results.
My System SpecsSystem Spec
12 Jun 2014   #3
tjums

Windows 7 professional x64
 
 

Thank you very much for the quick reply. Have sorted the Nvidia driver and uninstalled Avast. Will run memtest when I have the time in the near future. Will post back with results.
My System SpecsSystem Spec
.

12 Jun 2014   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Good to hear.
My System SpecsSystem Spec
13 Jun 2014   #5
tjums

Windows 7 professional x64
 
 

Sooo, here the status.

As writen earlier, the Nvidia drivers haven been sorted and Avast uninstalled. I have also installed MS Security Essentials and MalwareBytes (and scanned the pc).

I then ran MemTest for 8 passes without errors but I just received another BSOD with the same error code.

I dont know if this has any relevance but I installed some windows updates which caused my Chrome browser to be unable to save files, instead it would just crash/shutdown. I reverted back with the help if system restore and its now working again.

I have attached another zip file for your viewing pleasure.

regards
Tjums
My System SpecsSystem Spec
13 Jun 2014   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

OK, your nVidia drivers are still causing problems.

Code:
fffff880`06ee7778  fffff880`1045b742Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x1f5742
fffff880`06ee7780  fffffa80`00000000
Which drivers did you install? At this point I'd start working backwards until you find a stable driver.
My System SpecsSystem Spec
13 Jun 2014   #7
tjums

Windows 7 professional x64
 
 

This is the driver I installed: 337.88-desktop-win8-win7-winvista-64bit-international-whql

Guess I just need to try them out to see if I can find one that is stable.

Thank you for your help mate. Its greatly appreciated
My System SpecsSystem Spec
13 Jun 2014   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

No problem. Follow essenbe's tutorial every time you install a new driver, and if it still keeps happening make sure to post back.
My System SpecsSystem Spec
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