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Windows 7: BSOD while brownsing: IRQL_NOT_LESS_OR_EQUAL

11 Jun 2014   #1
Erwitt

Windows 7 Ultimate x64
 
 
BSOD while brownsing: IRQL_NOT_LESS_OR_EQUAL

Hi,

I had several BSOD the last week while brownsing Internet. The problem was over for days, but today I have had it again.

I have Windows 7 64bits. In the blue screen apears the message IRQL_NOT_LESS_OR_EQUAL, and when Windows restart another message say that the archives that could have relation with the error are:

C:\Windows\Minidump\061114-20888-01.dmp

C:\Users\Antonio\AppData\Local\Temp\WER-72665-0.sysdata.xml

I don't know if this information is enough, if not let me know. And excuse my English!


My System SpecsSystem Spec
.
11 Jun 2014   #2
Thedoctor44

 

First of all I recommend you uninstall these software utilities...

Code:
Start Menu\Programs\ASRock Utility	Public:Start Menu\Programs\ASRock Utility	Public
Start Menu\Programs\ASRock Utility\A-Tuning	Public:Start Menu\Programs\ASRock Utility\A-Tuning	Public
Start Menu\Programs\ASRock Utility\AsrAppCharger	Public:Start Menu\Programs\ASRock Utility\AsrAppCharger	Public
Start Menu\Programs\ASRock Utility\SmartConnect	Public:Start Menu\Programs\ASRock Utility\SmartConnect	Public
It's not necessary but I personally class it as bloatware.

Code:
BugCheck A, {0, 2, 1, fffff80002ee1c3f}

*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )
Symentec appears to be causing issues by accessing pageable data at a higher IRQL than allowed, in this case 2 (DISPATCH_LEVEL) . This is not allowed as the IRQL is at 2 which means that has priority over any interrupts at an IRQL below that, to access pageable memory the IRQL must be at 1 or below, therefore a page fault occurs at IRQL level 1 which cannot be resolved as the interrupt at IRQL 2 must be completed first, that interrupt cannot be completed because a page fault has occurred.

It's like a vicious circle where one cannot be completed because the other hasn't been completed.

You should remove Norton 360 with the removal tool.

Replace it with MSE and Malwarebytes.

Microsoft Security Essentials - Microsoft Windows

Malwarebytes | Free Anti-Malware & Internet Security Software

Tip   Tip

Make sure you don't enable the free trial of malwarebytes pro, deselect the option when prompted.




Being the curious minded person I am, I looked at your loaded modules and found this.

Code:
Unloaded modules:
fffff880`0129a000 fffff880`012a8000   crashdmp.sys
fffff880`015f6000 fffff880`01600000   dump_storpor
fffff880`040c5000 fffff880`0437f000   dump_iaStorA
fffff880`0437f000 fffff880`04392000   dump_dumpfve
That is the dumping module required by windows to dump information from Intel Rapid Storage Technology.
This software is problematic 99% of the time and should be removed, it may or may not being directly related to this issue.

Uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "Disc Drives" by clicking on the triangle in front of it.
  5. Select one item under it, right click, uninstall.
  6. Continue the process for all items under "Disc Drives"
  7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

Lastly, due to the nature of this error, being that it's network related I recommend you update your network drivers.

Code:
3: kd> lmvm netr28ux
start             end                 module name
fffff880`058e0000 fffff880`059f3000   netr28ux   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\netr28ux.sys
    Image name: netr28ux.sys
    Timestamp:        Fri Nov 13 09:44:59 2009 (4AFD2A9B)
    CheckSum:         0010E345
    ImageSize:        00113000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Conceptronic

If you struggle to find anything then update it via device manager, expand the network devices then update the driver software for the correct network adapter.

Post back the results, let us know how it goes.
My System SpecsSystem Spec
13 Jun 2014   #3
Erwitt

Windows 7 Ultimate x64
 
 

Thanks! And sorry for the delay.

At the momento everything is fine, but the error appeared randomly, so I'll writte again if it happens again.
My System SpecsSystem Spec
.

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 BSOD while brownsing: IRQL_NOT_LESS_OR_EQUAL




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