BSOD Playing Archeage and Kingdoms of Amalur

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  1. Posts : 14
    Windows 7 Home Premium
       #1

    BSOD Playing Archeage and Kingdoms of Amalur


    So I have gotten four blue screens so far while playing the two games in the title.

    After the first three, I did a fresh install of my operating system, installed AVG Free (Different from my previous AV of Kaspersky), Google Chrome, and then ArcheAge.

    While playing ArcheAge, one time it crashed to the desktop, and then the next time I got the BSOD.

    I have attached the zip file as per the directions of the "Posting Instructions" thread.

    Hope I can get some help.

    Thanks,

    Ryan
      My Computer

  2.    #2

    0x124 bugchecks indicate that the CPU has found a fault with a hardware piece and has bugcheck the system.

    Code:
    BugCheck 124, {4, fffffa80086be038, 0, 0}
    The first parameter indicates that the CPU has found a PCI error from which it could not recover from.
    The 2nd address contains the WHEA error record (Windows Hardware Error Architecture).

    Code:
    7: kd> !errrec fffffa80086be038
    ===============================================================================
    Common Platform Error Record @ fffffa80086be038
    -------------------------------------------------------------------------------
    Record Id     : 01cf856d51bf620d
    Severity      : Fatal (1)
    Length        : 672
    Creator       : Microsoft
    Notify Type   : PCI Express Error
    Timestamp     : 6/11/2014 17:01:01 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : PCI Express
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80086be0b8
    Section       @ fffffa80086be148
    Offset        : 272
    Length        : 208
    Flags         : 0x00000001 Primary
    Severity      : Recoverable
    
    Port Type     : Root Port
    Version       : 1.1
    Command/Status: 0x4010/0x0507
    Device Id     :
      VenId:DevId : 8086:340e
      Class code  : 030400
      Function No : 0x00
      Device No   : 0x07
      Segment     : 0x0000
      Primary Bus : 0x00
      Second. Bus : 0x00
      Slot        : 0x0000
    Dev. Serial # : 0000000000000000
    Express Capability Information @ fffffa80086be17c
      Device Caps : 00008021 Role-Based Error Reporting: 1
      Device Ctl  : 0107 ur FE NF CE
      Dev Status  : 0003 ur fe NF CE
       Root Ctl   : 0008 fs nfs cs
    
    AER Information @ fffffa80086be1b8
      Uncorrectable Error Status    : 00004020 ur ecrc mtlp rof uc ca CTO fcp ptlp SD dlp und
      Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
      Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
      Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
      Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
      Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
      Header Log                    : 00000000 00000000 00000000 00000000
      Root Error Command            : 00000000 fen nfen cen
      Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
      Correctable Error Source ID   : 00,00,00
      Correctable Error Source ID   : 00,00,00
    
    ===============================================================================
    Section 1     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80086be100
    Section       @ fffffa80086be218
    Offset        : 480
    Length        : 192
    Flags         : 0x00000000
    Severity      : Informational
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    CPU Version   : 0x00000000000106a5
    Processor ID  : 0x0000000000000007
    Given the process being executed was a GPU intensive game and a PCI error has occurred I would say it looks like your GPU is failing.

    Stress test your graphics card with Furmark

    I recommend running it for around 30 minutes

       Warning

    Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures
      My Computer


  3. Posts : 14
    Windows 7 Home Premium
    Thread Starter
       #3

    Thedoctor44 said:
       Warning

    Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures
    Is there a program I should get to monitor the temperature? I'm not sure how to do this.

    Thanks for responding.
      My Computer

  4.    #4

    Furmark also monitors your temperature, it tells you whilst you're running it.
      My Computer


  5. Posts : 14
    Windows 7 Home Premium
    Thread Starter
       #5

    Thedoctor44 said:
    Furmark also monitors your temperature, it tells you whilst you're running it.
    How long should I be running this test for? It's been going for an hour now.

    edit: I see you said 30 minutes. Should I stop it?

    If I don't hear back I will stop it at 1:30
      My Computer


  6. Posts : 14
    Windows 7 Home Premium
    Thread Starter
       #6

    So the "Burn-in test" ran for 1 hour and 36 minutes without any errors or crashing.
      My Computer

  7.    #7

    Code:
    4/19/2011 8:53:29 PM   C:\Windows\system32\DRIVERS\atikmdag.sys
    Update your GPU driver to a version in late 2013.
    Make sure you remove all AMD software before installing the new one.
      My Computer


  8. Posts : 14
    Windows 7 Home Premium
    Thread Starter
       #8

    Thedoctor44 said:
    Code:
    4/19/2011 8:53:29 PM   C:\Windows\system32\DRIVERS\atikmdag.sys
    Update your GPU driver to a version in late 2013.
    Make sure you remove all AMD software before installing the new one.
    Right now I have no AMD Software on my computer. I also just have whatever drivers were installed with Windows Update.

    Before I reinstalled, I was receiving blue screens with the latest AMD Catalyst Control Center and the latest driver.

    How do I go about finding a specific driver from 2013? Or should I just install the Catalyst Control Center with the latest driver?

    Thanks for all of your help Doctor.
      My Computer


  9. Posts : 14
    Windows 7 Home Premium
    Thread Starter
       #9

    So I ran the Furmark test two more times, and it went to a white screen in less than 30 minutes I think. I'm guessing this is a bad thing.

    edit: I did install Windows updates without rebooting...I will reboot and try again.
      My Computer


  10. Posts : 14
    Windows 7 Home Premium
    Thread Starter
       #10

    Ok so after the reboot, I ran Furmark again and got a blue screen in about 5 minutes. The temperature was about 91 degrees.

    I have attached the zip file.

    Any further help is appreciated and thanks for your help so far.
      My Computer


 
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