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Windows 7: 124 Uncorrectable Hardware Error During Certain Games

12 Jun 2014   #1

Windows 7 Home 64 bit
124 Uncorrectable Hardware Error During Certain Games

First my specs:

Computer type

Computer Manufacturer/Model Number

Windows 7 Home Premium 64 bit

Amd Phenom 2 X6 1090T

Asus M4a87TD/USB3

4 GB Corsair Ram

Graphics Card(s)
ATI Radeon HD 7850

Sound Card

Screen Resolution

Hard Drives

Corsair CX750M

Norton Free antivirus

Google Chrome

Now my problem, I have been getting this error code off and on for about two years while playing games. Only with specific ones though, as I can play Warframe, Bastion, and Mass Effect 2 without issue.
Whenever I play Titanfall or Xcom: Enemy Within. I BSOD within the half hour. Quizzically however I was able to put 40 hours into the base game XCom: Enemy Unknown without event.

Here is the crash report when Windows starts back up

Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8004D16028
BCP3: 00000000F620A000
BCP4: 0000000034000135
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

DMP files are below in the attachments.

I really hope someone can help me as my frustration is tantamount to buying a new PC at this point, just to nuke this issue.

Edit: My Motherboard BIOS and all my drivers are all up to date.

Edit: Thread now has the correct DMP files in compliance with the BSOD - Posting Instructions

My System SpecsSystem Spec
12 Jun 2014   #2

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

Can you please follow Blue Screen of Death (BSOD) Posting Instructions

We need more information to analyze your logs. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.
My System SpecsSystem Spec
14 Jun 2014   #3

Windows 7 Home 64 bit

I think I fixed the files. Hopefully someone will be able to figure my issue out.
My System SpecsSystem Spec

14 Jun 2014   #4


BugCheck 124, {0, fffffa8004d16028, f620a000, 34000135}
124 - You have had a Machine Check Exception which means the hardware signified Windows (through a standard messaging interface) via the processor driver that the system has had an uncorrectable hardware error.

The 1st parameter indicates a Machine Check Exception.

The 2nd Parameter is the memory address that contains the WHEA (Windows Hardware Error Architecture) Error Record information regarding the crash.

Error         : DCACHEL1_DRD_ERR (Proc 3 Bank 0)
  Status      : 0xf620a00034000135
  Address     : 0x000000011d5cf900
  Misc.       : 0x0000000000000000
We're seeing a Level 1 Cache Data Read Error in the 3rd Processor, now because there are no other dump files I cannot compare them to see if this is constant with the first memory bank.

I think at this moment we should test all the hardware components as there isn't enough information to go on that indicates CPU is bad.

Stress test your CPU with Prime95

I recommend running Prime95 for around 2 hours

warning   Warning

As with most stress tests your component's temperature will rapidly increase.
It is advised that you download a temperature monitoring program like HWmonitor
Keep an eye on your temperatures and stop the tests if it starts to overheat

Stress test your graphics card with Furmark

I recommend running it for around 30 minutes

warning   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures

Memtest86 will test your RAM

information   Information

Run Memtest86 for at least 8 passes so we get enough information to confirm that your RAM isn't failing

Run a Disk Check to scan for errors

Note   Note

Afterwards go into an Elevated Command Prompt (Run as administrator) and type in sfc /scannow
If it finds errors reboot and run the scan two more times

Run SeaTools to see if your HDD or SSD is failing

Try taking out the CMOS battery on the motherboard then placing it back in to ensure no improper settings have been made.

Post back the results.

In the rare occasion that software is involved in the crash we should look at some software to remove.
Remove these software packages.

Start Menu\Programs\ASUS	Public:Start Menu\Programs\ASUS	Public
Start Menu\Programs\ASUS\Cool & Quiet	Public:Start Menu\Programs\ASUS\Cool & Quiet	Public
Start Menu\Programs\Avast	Public:Start Menu\Programs\Avast	Public
Start Menu\Programs\MotioninJoy	Public:Start Menu\Programs\MotioninJoy	Public
Start Menu\Programs\MSI	Public:Start Menu\Programs\MSI	Public
Start Menu\Programs\MSI Afterburner	Russell-PC\Russell:Start Menu\Programs\MSI Afterburner	Russell-PC\Russell
Start Menu\Programs\MSI Afterburner\SDK	Russell-PC\Russell:Start Menu\Programs\MSI Afterburner\SDK	Russell-PC\Russell
The ASUS software is bloatware that can cause issues, so I recommend removing that, it may or may not be directly related to the error.

Avast can cause a lot of issues.
Uninstall it via their removal tool.

Replace it with MSE and Malwarebytes.

Microsoft Security Essentials - Microsoft Windows

Malwarebytes | Free Anti-Malware & Internet Security Software

Tip   Tip

Make sure you don't enable the free trial of malwarebytes pro, deselect the option when prompted.

Motioninjoy from my experience has caused a lot of issues, lets remove it for the time being as a test.

MSI Afterburner must go, you shouldn't use overclocking software as it can present with improper settings like bad voltages etc.
All overclocking must be done manually through the BIOS, although at this moment in time you shouldn't overclock as we're getting hardware errors, if you system isn't stable with default speeds it will never be stable at an overclock.

Let me know how everything goes.
My System SpecsSystem Spec
14 Jun 2014   #5

Windows 7 Home 64 bit

I took My computer to the Geek squad to run some diagnostics on the hardware to see if it was failing and all of my components checked out. I have already done many stress tests with Prime95 and Furmark, as well as run the Windows Memory Diagnostic with no issues. I have uninstalled avast and the MSI tools. I heard with my Google fu that increasing the QPI/VTT (I think that's the corredt acronym) can fix my issue so I have done that and I have not had a crash yet.

Edit: My Core CPU temprature evens out at at around 80 degrees Celcius. Is this a safe temprature?
My System SpecsSystem Spec
14 Jun 2014   #6


Did you remove the CMOS battery? This can remove improper values from the BIOS which may well be causing your issue.
Windows Memory Diagnostic is far inferior to memtest, it can easily give false positives, run memtest86 for at least 8 passes to ensure your RAM isn't failing.
My System SpecsSystem Spec
17 Jun 2014   #7

Windows 7 Home 64 bit

I just ran memtest86 with no errors today so I don't think my ram was the problem. I also removed my cmos battery and told it to reset it to the factory default values. ( I assume this is what you ment for me to do ) I was able to play XCom:EW for an hour last night with no event, along with Titanfall. My computer crashed within 40 minutes of me playing XCom every time before, so that is a hopeful sign. Thank you for your help. If an issue occurs I will post more information.

P.S. I would've posted sooner but we've been on the road, and I couldn't post.
My System SpecsSystem Spec
20 Jun 2014   #8

Windows 7 Home 64 bit

Well, my computer bluescreened again today. Same story, it bluescreened while I was playing XCom: Enemy Within with the same error code. This crash was after a good two hour session of Mass Effect 2, Warframe, and Mass Effect 3, so I have no clue what to think at this point.
My System SpecsSystem Spec

 124 Uncorrectable Hardware Error During Certain Games

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