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#1
BSOD 0x0000003b
Hello. This is my first time posting on here and i'm hoping that maybe I could resolve my problems here. I have had this BSOD problem for about 6 months (January-now). I'd also like to mention that i'm not exactly a very proficient person when it comes to computers so i'm sorry if I don't understand some things.
So I have had this BSOD problem since late January. Since January, I have recieved 5 BSOD's that were all BCCode 0x3b (System_Service_Exception). I have tried a couple of things in attempt to fix my problem, but I don't think they worked. I tried:
1. Updating my video card drivers.
2. Updating Windows (since it was nearly a year outdated)
3. Scanned my PC with Malwarebytes.
I know there are several other fixes I could of tried such as driver verifier and testing RAM, however I wanted to consult this forum before I attempted to do those things as I worry I might screw something up.
There are a few things i'd like to mention.
Firstly, my first 0x3b BSOD occured 2 days after I got my new mouse (Logitech g500) and has since been happening. I have never tried uninstalling the drivers or using a different mouse but I might try that if it turn out to be a possibility.
Secondly, these BSOD's are very intermittent. My most recent BSOD was on June 8. Prior to that, the last BSOD I got was in February so it will be difficult to test to see whether any suggestions actually worked.
Thirdly, in October of 2013, I got a BSOD 0x0a upon attempting to wake my computer from hibernation. I simply turned off sleeping and hibernation and the problem was fixed but I can provide the dump file if needed.
Lastly, today my computer locked up on me and was forced to shut down the computer by hard shutdown. Also my computer didn't display a BSOD nor create a dump file. I'm not sure if this is related to my BSOD problem but I just wanted to point that out.
I really hope I can find a fix for this because i'm bothered by not only the interruption of my gaming but also the concern of my hardware being at risk. Thanks for your help. :)
Last edited by PureLemon; 12 Jun 2014 at 11:55.