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Windows 7: BSOD in hot days, Err: 0x8000000000000002, DM log file attached

12 Jun 2014   #1

Windows 7 Professional SP1 32-bit
BSOD in hot days, Err: 0x8000000000000002, DM log file attached

I am living in an area where temperature reaches up to 47 degree Celsius at noon. I am mentioning this because I recently started to experience BSOD error (a week ago, when temperature started to rise).

My fellow received this error frequently last summer. Then he changed his HDD and the error was fixed.

I am Copying the error details from event viewer in computer management. I am also attaching the file needed for diagnostics.


- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power

[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2014-06-12T11:19:25.974011400Z

EventRecordID 21942


- Execution

[ ProcessID] 4

[ ThreadID] 8

Channel System

Computer Muneeb-PC

- Security

[ UserID] S-1-5-18

- EventData

BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress false

PowerButtonTimestamp 0

My System SpecsSystem Spec
12 Jun 2014   #2

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

Hello Winner1,

Your installation is counterfeit, you have an HP PID on a Samsung laptop.

Host Name:                 MUNEEB-PC
  OS Name:                   Microsoft Windows 7 Professional 
  OS Version:                6.1.7601 Service Pack 1 Build 7601
  OS Manufacturer:           Microsoft Corporation
  OS Configuration:          Standalone Workstation
  OS Build Type:             Multiprocessor Free
  Registered Owner:          Muneeb
  Registered Organization:   
  Product ID:                00371-OEM-8992671-00008 ----> HP PID
  Original Install Date:     4/26/2014, 1:32:46 PM
  System Boot Time:          6/12/2014, 4:19:19 PM
  System Manufacturer:       SAMSUNG ELECTRONICS CO., LTD.
  System Model:              300E4Z/300E5Z/300E7Z
  System Type:               X86-based PC
  Processor(s):              1 Processor(s) Installed.
                             [01]: x64 Family 6 Model 42 Stepping 7 GenuineIntel ~2200 Mhz
  BIOS Version:              Phoenix Technologies Ltd. 09QB, 11/2/2012
Counterfeit installations such as yours can contain heavily modified code that causes the installation to behave it unexpected ways. Analysing BSODs and determining their causes on these sorts of installations is very unreliable. For this reason, many analysts won't attempt it.

My recommendation is to install a genuine Windows 7. This will minimise the problems you are experiencing, and make subsequent diagnosis of BSODs far more reliable. Once you are running a genuine Windows 7 installation, and are still experiencing BSOD's, we will be happy to help you solve them.
My System SpecsSystem Spec
12 Jun 2014   #3

Windows 7 Professional SP1 32-bit

Thank you for the reply
My System SpecsSystem Spec


 BSOD in hot days, Err: 0x8000000000000002, DM log file attached

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