7E BSOD Error help

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  1. Posts : 9
    Windows 7 Home Premium 64bit
       #1

    7E BSOD Error help


    I get a 7e BSoD error every now and then. In a month and a half I have received 3, so it isn't exactly an every day thing. My CPU, Mobo, and GPU are all new. It has always happened when I am playing games, but considering that is mostly what I use my PC for that shouldn't be a surprise. Any help is appreciated, and if you need more information I am glad to supply it.

    Windows 7 Home Premium 64bit
    AMD Radeon HD 7800 series GPU
    i5-4870k CPU
    Z87-A Mobo
    G.Skill Ares 2x4GB RAM
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2

    Both of your dumps are down to your ATI driver.

    Code:
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
     atikmpag+0xac71
    Download the 13.9 driver from herethen use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

       Note
    When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.


    Uninstall DaemonTools, a known cause of BSODs.

    Code:
    DAEMON Tools Lite  "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun
    1. Uninstall Daemon Tools.
    2. Download the SPTD standalone installer and follow these steps:
    3. Double click the executable to open it
    4. Click the button shown below



    If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.
      My Computer


  3. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Now to be clear here, did you want me to only uninstall my gpu driver, or all of them. I think I got a little confused with your wording and the link you provided being the "uninstall everything".

    Edit: Also if you wanted me to uninstall everything; is there a reason why I shouldn't install CCC and some of the other options?
      My Computer


  4. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    Any help with my last post? I'd like to finish this off if possible.
      My Computer


  5. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #5

    That tool will remove all components of the AMD graphics package you have installed, all your other drivers will remain untouched. The reason for installing the video driver only is to avoid conflicts with HD Audio or any other components that are installed along with it.

    Complete the steps, test, then report back.
      My Computer


  6. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    Everything seems to be running fine. I did as you said, but I'm not sure how long until I get a BSOD, if I even get one.
      My Computer


  7. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #7

    Hopefully you won't. Give it a week or so of testing and then mark the thread solved if you're happy. If you do get any more BSODs then post up the logs, you can always mark the thread as Unsolved if it happens again.
      My Computer


  8. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    I appreciate everything Boozad. You were a huge help! I would give you more rep, but I can't atm
      My Computer


  9. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #9

    You're welcome, that's what we're here for. Don't worry about rep as long as you're up and running, that's the main thing.
      My Computer


  10. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    Well I ran into another BSoD today. It was an AB error though.
      My Computer


 
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