BSOD, Random, New Build, BUGCHECK_STR: 0x124_GenuineIntel


  1. Posts : 9
    Windows 7 Professional x64
       #1

    BSOD, Random, New Build, BUGCHECK_STR: 0x124_GenuineIntel


    Hello again everyone,

    I am having an issue with new production machines. It doesn't matter if it's 32 or 64 bit Windows 7 Professional. I was unable to successfully run either the DM log collector or the SF diagnostics tool without the machine crashing. I have separately ran the dxdiag and msinfo32 though, so if I need to provide any more information please let me know. I have attached the dump files along with the dxdiag and msinfo32 files in a .zip folder. I've used the Windbg(x86) which has given me the BUGCHECK_STR: 0x124_GenuineIntel information with the command !analyze -v, although I don't know how to go further into the issue. I'm slowly building my skills, although, I'm not where I'd like to be yet.

    thanks in advance to everyone. I really appreciate the help!
    Last edited by Almagest; 13 Jun 2014 at 10:23. Reason: Able to run SF Diagnostic Tool in Safe Mode. Added Log
      My Computer

  2.    #2

    Well looking at the dump files I'm seeing a lot of level 0 cache errors, this was leading me to believe it was a faulty CPU but some are in the 6th and 7th CPU cores so I'm inclined to think differently.

    With that said I suggest stress testing all components, however you have said that you can run the dm log collector in safe mode which makes me believe it's software.

    Code:
    Error         : DCACHEL0_WR_ERR (Proc 7 Bank 1)
      Status      : 0xbf80000000000124
      Address     : 0x000000023c881800
      Misc.       : 0x0000000000000086
    Code:
    Error         : DCACHEL0_WR_ERR (Proc 6 Bank 1)
      Status      : 0xbf80000000000124
      Address     : 0x000000023c5c7980
      Misc.       : 0x0000000000000086
    Stress test your CPU with Prime95

    I recommend running Prime95 for around 2 hours

       Warning

    As with most stress tests your component's temperature will rapidly increase.
    It is advised that you download a temperature monitoring program like HWmonitor
    Keep an eye on your temperatures and stop the tests if it starts to overheat


    Stress test your graphics card with Furmark

    I recommend running it for around 30 minutes

       Warning

    Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures


    Memtest86 will test your RAM

       Information

    Run Memtest86 for at least 8 passes so we get enough information to confirm that your RAM isn't failing


    Run a Disk Check to scan for errors

       Note

    Afterwards go into an Elevated Command Prompt (Run as administrator) and type in sfc /scannow
    If it finds errors reboot and run the scan two more times


    Run SeaTools to see if your HDD or SSD is failing

    Post back the results.

    I can't see any software that can cause such issues, we'll move on after the hardware tests.
      My Computer


  3. Posts : 9
    Windows 7 Professional x64
    Thread Starter
       #3

    Can do. Keep in mind though, the DM Log Collector failed in safe mode. I was only able to get the SF Diagnostic Tool to run in safe mode.
      My Computer


  4. Posts : 9
    Windows 7 Professional x64
    Thread Starter
       #4

    I am unable to run Prime95. I can start it no problem, but when I go to start SpeedFan to monitor, the computer freezes, then crashes with stop code 0x000000F4. It does not create a .dmp file in windows as I've tried going back in to retrieve it. Even safe mode crashes when I try to evoke the SpeedFan program. Prior to this though, I have reseated every component in the computer. RAM, CPU, and all cards/cables. I'm really thinking this is the processor at this point.
      My Computer

  5.    #5

    I've been told about issues with speedfan, try something different like HWmonitor.
    As for 0xF4s, normally caused by I/O errors.
    Dump files would be useful though.
      My Computer


  6. Posts : 9
    Windows 7 Professional x64
    Thread Starter
       #6

    Ok. I am using HWmonitor now. I like that one better anyways lol. I have attached the crash file although it looks similar to the last ones I uploaded. Let me know what you think. I really appreciate your help in this.
      My Computer


  7. Posts : 9
    Windows 7 Professional x64
    Thread Starter
       #7

    I ended up having five bad processors. All with the same result. Now I'm up and running on the configurations I have. Thank you again very much for your time and help Thedoctor44!!
      My Computer


 

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