Random NON-BSOD crashes, Event ID 41: Kernel-Power

mcswift101 · 14 Jun 2014

Please do not ask me for dump files or anything related to BSODs: My crashes are not related to BSODs. I HAVE NOT GOTTEN ANY BSODs AND THUS DO NOT HAVE ANY DUMP FILES.

My apologies if this thread is not posted in the right forum. I didn't see anywhere else for non-BSOD crash help, but if there is, feel free to move this thread mods.

For about the past month and a half, I've been getting random crashes in Windows 7. My computer suddenly turns off and reboots itself. Just a black screen. Sometimes I don't get a crash for five days, sometimes I get one twice in the same day.

The event viewer shows that these crashes coincide with Event ID 41: Kernel-Power. The event data is always blank as follows:

BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress false

PowerButtonTimestamp 0

My monitors do not turn off when the computer self-reboots and they are connected to the same surge protector as the computer. Does that pretty much rule out a socket problem?

My computer specs (nothing is overclocked):

i5 3570k @ base clock
Gigabyte Windforce 3X GTX 670 graphics card
Dell U2312HM (main monitor)
Dell P2214H (2nd monitor)
CM Storm "Spawn" mouse
Corsair K70 mechanical keyboard
Corsair TX750M PSU
16GB Corsair Vengeance LP RAM
MSI Z77MA-G45 mATX motherboard
Seagate Barracuda ST2000DM001 2TB HDD
OCZ 120GB Solid 3 SSD

Things I've tried:

1. Ruled out overheating: my computer is very well cooled. Prime95 can't push any of my CPU's cores past 50C. My CPU runs @ about 35C during heavy gaming and my GPU doesn't seem to get past 40C.
2. Run Prime95 for about 14 hours with no errors.
3. Run Memtest86 to rule out faulty memory. I only did one pass, so I'm guessing I should do more?
4. Unchecked the "automatically restart" option in advanced system properties. It hasn't had any effect.
5. Uninstalled my GPU drivers and updated to the latest ones.
6. Tried to rule out a faulty PSU to no avail. Hardware monitor programs give me crazy voltage readings (8V on my +12V), but voltages seem normal in the BIOS. Should I buy a digital multimeter to test voltages under full load?

Any and all help would be very much appreciated. This problem seems very hard to solve and I really need outside help at this stage. If you need any more information, dont hesitate to ask.

Thanks for reading,

Swift

mcswift101 · 14 Jun 2014

Here are the logs from DM Log Collector. Any dump files are IRRELEVANT, just to be clear. They are from many months ago and my crashes aren't related to BSODs.

Boozad · 14 Jun 2014

Here' your problem:

Code:

  Nom de l'h“te:                              BRENDAN-PC
  Nom du systŠme d'exploitation:              Microsoft Windowsÿ7 dition Int‚grale 
  Version du systŠme:                         6.1.7601 Service Pack 1 version 7601
  Fabricant du systŠme d'exploitation:        Microsoft Corporation
  Configuration du systŠme d'exploitation:    Station de travail autonome
  Type de version du systŠme d'exploitation:  Multiprocessor Free
  Propri‚taire enregistr‚:                    Brendan
  Organisation enregistr‚e:                   
  Identificateur de produit:                  00426-OEM-8992662-00173 ----> ASUS PID
  Date d'installation originale:              20/10/2012, 06:38:08
  Heure de d‚marrage du systŠme:              14/06/2014, 12:14:50
  Fabricant du systŠme:                       MSI
  ModŠle du systŠme:                          MS-7759
  Type du systŠme:                            x64-based PC
  Processeur(s):                              1 processeur(s) install‚(s).
                                              [01]ÿ: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~3400 MHz
  Version du BIOS:                            American Megatrends Inc

Your installation is counterfeit. You have an ASUS PID on a retail MSI motherboard. The only option I can suggest is to purchase a genuine Windows product key and perform a clean install. Counterfeit installations such as yours can contain heavily modified code that causes the installation to behave it unexpected ways. Analysing BSODs and crashes and determining their causes on these sorts of installations is very unreliable. For this reason, many analysts won't attempt it.

If you have any issues after installing a genuine copy of Windows we'll be happy to help.

mcswift101 · 14 Jun 2014

How can you be so sure that that is the source of the problem? I've had this install/ computer for nearly two years, and my problem only sprang up about 90 days ago.

Boozad · 14 Jun 2014

How are you so sure it's not? Just because your illegal copy has been 'OK' for however long doesn't mean it's fine. Buy a genuine copy and we'll be happy to help, plus it's against forum rules to assist with piracy and cracks etc.

mcswift101 · 14 Jun 2014

I didn't say I was. I'm just saying that you are latching onto one thing and ignoring the myriad of other possible problems.

Boozad · 14 Jun 2014

Indeed I am for the reasons stated previously.

Thedoctor44 · 14 Jun 2014

Counterfeit installations modify core OS system files to hide detection, this can cause numerous problems.

We are not allowed to help people who have counterfeit installations either.

I suggest you go back and do as Boozad said, until then, you're on your own.