bsod with win 7 ultimate; also, new win 8 gives bsod w same data drve

alihaha · 15 Jun 2014

Dear all,

I was getting bsod on win 7 ultimate and dell xps 8300; had dell 8700 with win 8 that was rock stable; imaged win7 to new xps 8700 and moved 2 additional data harddrives over; again, win 7 gives bsod [suggesting a software/driver issue]. reinstalled win 8 on 8700 that had been stable for 2 months but now get bsod on win 8 with the 2 data drives. [suggesting the data drives are the problems].

Figured the data drives were the problem; but, no errors on 7 hours drive checks from wd noted.

Really confused why I am getting bsod on two separate hardwares with two separate os.

here are the minidumps for win 7 on 8300 and 8700;

thank you for any thoughts.

Boozad · 15 Jun 2014

We need more information to analyze your logs. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.

Until then, Zone Alarm is causing issues.

Code:

fffff880`03256a18  fffff880`046ce2edUnable to load image \SystemRoot\system32\DRIVERS\vsdatant.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
 vsdatant+0xa2ed

Uninstall Zone Alarm and install MS Security Essentials and MalwareBytes.

Note

Make sure you uncheck the 'Enable Free Trial' box when installing.

Also your nVidia driver is causing issues.

Code:

fffff880`032564d0  fffff880`0f3b84b8 nvlddmkm+0x1084b8
fffff880`032564d8  00000000`00000001
fffff880`032564e0  fffffa80`0a34c000
fffff880`032564e8  00000000`00000001
fffff880`032564f0  00000000`00000000
fffff880`032564f8  fffff880`0f448378 nvlddmkm+0x198378
fffff880`03256500  fffffa80`0a348000
fffff880`03256508  00000000`00000000
fffff880`03256510  fffffa80`0a348000
fffff880`03256518  fffff880`0f4c3014 nvlddmkm+0x213014
fffff880`03256520  fffffa80`0a8c8a58
fffff880`03256528  00000000`00000000
fffff880`03256530  fffffa80`0a8c8000
fffff880`03256538  fffffa80`0a348000
fffff880`03256540  00000000`00000100
fffff880`03256548  fffffa80`0a348000
fffff880`03256550  00000000`00000000
fffff880`03256558  fffff880`0f5b4ba5 nvlddmkm+0x304ba5
fffff880`03256560  00000000`00000000
fffff880`03256568  fffffa80`0a348000
fffff880`03256570  fffffa80`0a7aa3c0
fffff880`03256578  00000000`00000000
fffff880`03256580  fffffa80`0a333000
fffff880`03256588  fffffa80`0a34c000
fffff880`03256590  00000000`00000004
fffff880`03256598  fffff880`0f447fec nvlddmkm+0x197fec
fffff880`032565a0  fffffa80`00000001
fffff880`032565a8  fffffa80`0a348000
fffff880`032565b0  fffffa80`0b6b3d01
fffff880`032565b8  fffff880`00000000
fffff880`032565c0  fffffa80`0a333000
fffff880`032565c8  fffff880`0f44e3b0 nvlddmkm+0x19e3b0

Download this earlier version from here and follow NVIDIA Drivers - Avoid Problems for the cleanest possible install.

alihaha · 15 Jun 2014

attached is the file;

in process of unistalling zone alarm, and removing the nvidea drivers.

please let me know if i should do anything else based on the crash files.

thnx

alihaha · 28 Jun 2014

I removed zonealaram, alcohol soft, and updated display drivers. Ran malaware byte and removed 2 files 'potential issues';

the system is still carashing every few days; I have had issues where the computer is on but the screen is dead and cant' get the computer to respond; remote desktoping in also does not work [meaning its not a display issue] when the computer freezes in this state.

I have attached most recent files; any help greatly appreciated.

thank you

Boozad · 28 Jun 2014

Those latest dumps are incomplete. Can you run the tool again until it has completed and post the unedited logs in your next post.

alihaha · 28 Jun 2014

sorry; not sure why file was incomplete; here is updated one. thnx

Boozad · 28 Jun 2014

Can you check which driver you have installed for your USB Root Hub and report back.

alihaha · 29 Jun 2014

the usb root drivers are 6.1.7601.18328 from 2006, Microsoft. thnx

Boozad · 29 Jun 2014

That needs updating. Without knowing what motherboard you have I can't recommend one though.

alihaha · 29 Jun 2014

its a dell 8700; i updated all usb drivers from dell's website; is there something in the dump files suggesting its a usb problem that making the computer crash with a black monitor screen and computer remaining on but nonresponsive?

thank you boozad.