New build BSOD, blackouts, crashes.


  1. Posts : 28
    Windows 7 Home Premium 32bit & 64-bit & 7 Starter
       #1

    New build BSOD, blackouts, crashes.


    Hi

    I have been having a lot of problems with a new build, an ASUS B85M-G motherboard and an i5 4570 (1150) processor. I have had one BSOD, several brief blackouts, a few crashes, and some noise from the hard drive, a WD Caviar Black 500GB. The hard drive makes some loud knocking sounds on every boot from cold, occasional loud revving noises, and a whining noise on every shutdown.

    I have ran the SF Diagnostics tool and have been able to collate all information except MGADIAG and CPU-Z. The application crashed on MSINFO32. Please let me know if I have provided enough information for analysis. SF Diagnostics info attached.

    Thanks.
    Last edited by sjc312; 17 Jun 2014 at 15:54. Reason: Attached CPU-Z readings.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi sjc312.

    Click on the button below ....



    It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
    Screenshots and Files - Upload and Post in Seven Forums
      My Computer


  3. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #3

    If I may make a suggestion.
    I would suggest backing up all your data you want to save to a external media.
    From post # 1.
    The hard drive makes some loud knocking sounds on every boot from cold, occasional loud revving noises, and a whining noise on every shutdown.
    Your hard drive should not make all those noises. It's probably trying to go to it's happy hunting ground.

    Back to watching for me.
      My Computer


  4. Posts : 28
    Windows 7 Home Premium 32bit & 64-bit & 7 Starter
    Thread Starter
       #4

    DM log collector results


    Hi Arc

    Please accept my very sincere apologies for the delay in response as I have been quite unwell for some time (fractured hand). The DM log collector zipped file is attached. The system is slightly more stable now than it was but I'm still afraid that unless I find out what really happened another crash is inevitable sooner or later. The OS on the i5 build, W7x64, was transferred from my Pentium Dual Core, and activated successfully by phone; I typed in the numbers read out by the automated system and did not need to speak to the operator. Once the BSOD analysis is complete, gregrocker has advised that I do a re-install.

    Hi Layback Bear

    Your hard drive should not make all those noises. It's probably trying to go to it's happy hunting ground.
    I reached the point where I was about to RMA the Western Digital drive, especially after seeing these -

    https://www.sevenforums.com/hardware-devices/28024-wd-caviar-black-noisy.html

    http://knowledge.seagate.com/articles/en_US/FAQ/174571en?language=en_US

    http://electronics.howstuffworks.com/how-to-tech/how-to-recover-data-hard-drive6.htm

    I proceeded to test the hard drive with Western Digital's own software, WinDlg_v1_25, HDD Scan, and SeaTools for Windows and it passed all the tests, both the quick and the extended tests. Since the WD drive was so poorly packaged i.e. just skin-tight cardboard and no bubble wrap, I expected it to at least fail the conveyance test but it didn't. When the revving noise started again I opened the case whilst it was happening and listened very, very carefully, and it wasn't the WD hard drive making the revving sound, it was the CPU cooler fan (an Arctic Freezer 11 Low Profile) vibrating out of control, so I've RMA'd it. Gregrocker had said that the revving noise was most likely fan related, but at that time the noise seemed to me to be coming from the front of the case, not the middle or the back, and since I always keep the optical drive empty of disks, the remaining culprit was the WD hard drive.

    With regard to the other sounds – I just changed the CPU cooler on the Dual Core; the old one always made brief loud revving sounds 3 times on start-up, but only on start-up, in sharp contrast to the i5's occasional revving well past start-up as I earlier described. The new CPU cooler for the Dual Core is completely silent, and from this I have discovered that the loud clicking sounds on start-up that I had complained of from the Western Digital drive is similar to that of the 3 year old Seagate in the Dual Core. I would describe it as a cross between a judder and a very loud click twice, but both drives do it. Where the drives differ is on shutdown – the WD shuts down with a whine while the older Seagate shuts down with a loud click and then a whine.

    Pending the results of the DM log collector analysis, at the moment I am unable to justify to Western Digital why the new hard drive should be replaced. However, I am willing to try out any further rigorous testing suggestions you may have for the WD hard drive. Precaution-wise, I only keep system files on my PC hard drives, everything else is stored on 7 external hard drives of varying sizes up to 1TB, all of them Seagate brand.
    Last edited by sjc312; 15 Jul 2014 at 12:00.
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5



    Test your HDD using Data Lifeguard Diagnostic for Windows.

    Post a screenshot of the disc using CrystalDiskInfo - Software - Crystal Dew World

    Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

    1. Right click on "my computer" icon and click "manage" on the context menu.
    2. It will open the "computer management" window.
    3. Select "Device Manager" in the left pane, It will list all the existing devices up.
    4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
    5. Select one Intel device item under it, right click, uninstall.
    6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
    7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

    Let us know the results.
      My Computer


  6. Posts : 28
    Windows 7 Home Premium 32bit & 64-bit & 7 Starter
    Thread Starter
       #6

    Hard Drive diagnostics results


    Hi Arc

    Please find below the hard drive test results from both Western Digital's Data Lifeguard Diagnostics, and CrystalDiskInfo. As shown by the latter, Windows has now assigned a new AHCI driver after I uninstalled it and ATA Channel 0 and ATA Channel 5 as directed.

    When the BSOD analysis is complete, I'll re-install Windows on this i5 build avoiding drivers from ASUS's support page, which is what led me to seek help in the first place – the audio driver had a virus, audiodg.exe, and the USB3 driver is slower at read/write speeds than USB2. On re-install I'll use the motherboard DVD drivers and wait for Windows to prompt me to update them. On uninstalling the Intel Rapid Storage Technology driver, there is now an exclamation mark in System Devices -> AMDA00 Interface, and I just found this info, which shows that ASUS's drivers for this B85M-G motherboard are below acceptable for system stability-

    http://social.technet.microsoft.com/Forums/windows/en-US/4713bfbd-c6e0-4589-ac08-27eb0feb4372/amda00-interface?forum=w8itprohardware

    I'll wait for your response and the go-ahead to re-install Windows.

    EDIT on 21/07/14: I need to make a quick clarification on the AMDA00 Interface driver. When I saw the yellow exclamation mark in Device Manager for this driver, I was in Safe Mode, and I wrongly assumed that it was uninstalled by Intel Rapid Storage Technology's removal. It loads up in Normal Mode. I'm sorry for the incorrect observation.

    Western Digital Data Lifeguard Diagnostics

    Test Option: QUICK TEST
    Model Number: WDC WD5003AZEX-00MK2A0
    Unit Serial Number: WD-WCC3F241XXXX
    Firmware Number: 01.01A01
    Capacity: 500.11 GB
    SMART Status: PASS
    Test Result: PASS
    Test Time: 17:26:14, July 20, 2014

    Test Option: EXTENDED TEST
    Model Number: WDC WD5003AZEX-00MK2A0
    Unit Serial Number: WD-WCC3F241XXXX
    Firmware Number: 01.01A01
    Capacity: 500.11 GB
    SMART Status: PASS
    Test Result: PASS
    Test Time: 18:20:23, July 20, 2014

    ----------------------------------------------------------------------------
    CrystalDiskInfo 6.1.14 (C) 2008-2014 hiyohiyo
    Crystal Dew World : Crystal Dew World
    ----------------------------------------------------------------------------

    OS : Windows 7 Home Premium SP1 [6.1 Build 7601] (x64)
    Date : 2014/07/20 16:46:19

    -- Controller Map ----------------------------------------------------------
    + ATA Channel 0 (0) [ATA]
    - WDC WD5003AZEX-00MK2A0 ATA Device
    + ATA Channel 5 (5) [ATA]
    - TSSTcorp CDDVDW SH-224DB ATA Device
    + Standard AHCI 1.0 Serial ATA Controller [ATA]
    - ATA Channel 0 (0)
    - ATA Channel 5 (5)

    -- Disk List ---------------------------------------------------------------
    (1) WDC WD5003AZEX-00MK2A0 : 500.1 GB [0/0/0, pd1] - wd

    ----------------------------------------------------------------------------
    (1) WDC WD5003AZEX-00MK2A0
    ----------------------------------------------------------------------------
    Model : WDC WD5003AZEX-00MK2A0
    Firmware : 01.01A01
    Serial Number : WD-WCC3F241XXXX
    Disk Size : 500.1 GB (8.4/137.4/500.1/500.1)
    Buffer Size : Unknown
    Queue Depth : 32
    # of Sectors : 976773168
    Rotation Rate : 7200 RPM
    Interface : Serial ATA
    Major Version : ACS-2
    Minor Version : ACS-3 Revision 3b
    Transfer Mode : SATA/600 | SATA/600
    Power On Hours : 154 hours
    Power On Count : 93 count
    Temperature : 37 C (98 F)
    Health Status : Good
    Features : S.M.A.R.T., 48bit LBA, NCQ
    APM Level : ----
    AAM Level : ----

    -- S.M.A.R.T. --------------------------------------------------------------
    ID Cur Wor Thr RawValues(6) Attribute Name
    01 200 200 _51 000000000000 Read Error Rate
    03 173 171 _21 000000000915 Spin-Up Time
    04 100 100 __0 00000000005E Start/Stop Count
    05 200 200 140 000000000000 Reallocated Sectors Count
    07 200 200 __0 000000000000 Seek Error Rate
    09 100 100 __0 00000000009A Power-On Hours
    0A 100 253 __0 000000000000 Spin Retry Count
    0B 100 253 __0 000000000000 Recalibration Retries
    0C 100 100 __0 00000000005D Power Cycle Count
    C0 200 200 __0 00000000000E Power-off Retract Count
    C1 200 200 __0 00000000004F Load/Unload Cycle Count
    C2 106 106 __0 000000000025 Temperature
    C4 200 200 __0 000000000000 Reallocation Event Count
    C5 200 200 __0 000000000000 Current Pending Sector Count
    C6 200 200 __0 000000000000 Uncorrectable Sector Count
    C7 200 200 __0 000000000000 UltraDMA CRC Error Count
    C8 200 200 __0 000000000000 Write Error Rate

    -- IDENTIFY_DEVICE ---------------------------------------------------------
    0 1 2 3 4 5 6 7 8 9
    000: 427A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
    010: 2020 2020 2057 442D 5743 4333 4632 3431 3939 3634
    020: 0000 0000 0000 3031 2E30 3141 3031 5744 4320 5744
    030: 3530 3033 415A 4558 2D30 304D 4B32 4130 2020 2020
    040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
    050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB 0110
    060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
    070: 0000 0000 0000 0000 0000 001F 970E 0006 0044 0040
    080: 03FE 001F 746B 7D61 4123 7469 BC41 4123 207F 001C
    090: 001C 0000 FFFE 0000 0000 0000 0000 0000 0000 0000
    100: 6030 3A38 0000 0000 0000 0000 6003 0000 5001 4EE2
    110: 5F2D 6E4F 0000 0000 0000 0000 0000 0000 0000 4018
    120: 4018 0000 0000 0000 0000 0000 0000 0000 0029 0000
    130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000
    150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    200: 0000 0000 0000 0000 0000 0000 3035 0000 0000 0000
    210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
    220: 0000 0000 107E 0000 0000 0000 0000 0000 0000 0000
    230: 0000 0000 0000 0000 0001 1000 0000 0000 0000 0000
    240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    250: 0000 0000 0000 0000 0000 E0A5

    -- SMART_READ_DATA ---------------------------------------------------------
    +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
    000: 10 00 01 2F 00 C8 C8 00 00 00 00 00 00 00 03 27
    010: 00 AD AB 15 09 00 00 00 00 00 04 32 00 64 64 5E
    020: 00 00 00 00 00 00 05 33 00 C8 C8 00 00 00 00 00
    030: 00 00 07 2E 00 C8 C8 00 00 00 00 00 00 00 09 32
    040: 00 64 64 9A 00 00 00 00 00 00 0A 32 00 64 FD 00
    050: 00 00 00 00 00 00 0B 32 00 64 FD 00 00 00 00 00
    060: 00 00 0C 32 00 64 64 5D 00 00 00 00 00 00 C0 32
    070: 00 C8 C8 0E 00 00 00 00 00 00 C1 32 00 C8 C8 4F
    080: 00 00 00 00 00 00 C2 22 00 6A 6A 25 00 00 00 00
    090: 00 00 C4 32 00 C8 C8 00 00 00 00 00 00 00 C5 32
    0A0: 00 C8 C8 00 00 00 00 00 00 00 C6 30 00 C8 C8 00
    0B0: 00 00 00 00 00 00 C7 32 00 C8 C8 00 00 00 00 00
    0C0: 00 00 C8 08 00 C8 C8 00 00 00 00 00 00 00 00 00
    0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    160: 00 00 00 00 00 00 00 00 00 00 82 00 28 14 01 7B
    170: 03 00 01 00 02 39 05 00 00 00 00 00 00 00 00 00
    180: 00 00 01 01 00 00 00 00 00 00 00 00 00 00 00 00
    190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 31

    -- SMART_READ_THRESHOLD ----------------------------------------------------
    +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
    000: 10 00 01 33 C8 00 00 00 00 00 00 00 00 00 03 15
    010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00
    020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00
    030: 00 00 07 00 C8 00 00 00 00 00 00 00 00 00 09 00
    040: 00 00 00 00 00 00 00 00 00 00 0A 00 00 00 00 00
    050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00
    060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 C0 00
    070: 00 00 00 00 00 00 00 00 00 00 C1 00 00 00 00 00
    080: 00 00 00 00 00 00 C2 00 00 00 00 00 00 00 00 00
    090: 00 00 C4 00 00 00 00 00 00 00 00 00 00 00 C5 00
    0A0: 00 00 00 00 00 00 00 00 00 00 C6 00 00 00 00 00
    0B0: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00
    0C0: 00 00 C8 00 C8 00 00 00 00 00 00 00 00 00 00 00
    0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 65
    Last edited by sjc312; 21 Jul 2014 at 00:10. Reason: AMDA00 driver correction
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    Everything is looking fine. Plus it is good that the HDD passed the tests. So the issue was not with the physical HDD but with the driver.

    If the exclamation mark does not cause any lack of functionality, you may overlook it.

    But after reading what you stated about the virus, I would support your thinking of going for a clean reinstall.

    Go through the guide: Clean Reinstall - Factory OEM Windows 7

    If you do the clean install as guided there, your installation will be driver complete itself; and you will not need to think about the drivers anymore.

    All the best.

    BTW, in post #3, Layback Bear pointed to the sound generated by the HDD. Is it still there?
      My Computer


  8. Posts : 28
    Windows 7 Home Premium 32bit & 64-bit & 7 Starter
    Thread Starter
       #8

    Good to go...


    Hi Arc,

    Many, many thanks for pinpointing my motherboard drivers as the cause of all my BSOD and system instability problems, and I can now proceed with re-installation with confidence following the recommended guide Clean Install - Factory OEM Windows 7. In fact, I just used that guide to remove the bloatware on my HP W7 Starter Netbook, and its now a lean, mean machine. The noise on this i5 build was not the HDD at all, it turned out to be my CPU cooler and I'm receiving a new one today by RMA.

    Many thanks again.
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    You are most welcome.
      My Computer


 

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