Laptop has frequent freezes, BSODs, sudden reboots - apparently random

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  1. Posts : 18
    Windows 7 Home Edition Premium 64-bits (Service Pack 1)
    Thread Starter
       #11

    Yes, I did reboot into windows. Upon rebooting though, it actually performed the chkdsk, in a very short time now. I've done as you asked and sfc /scannow is running in an elevated command prompt.
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  2. Posts : 18
    Windows 7 Home Edition Premium 64-bits (Service Pack 1)
    Thread Starter
       #12

    The sfc command has finished running, the only result is a line saying no errors were found.
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  3. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #13

    Well at least that's good news. We need to get your dump files saved though, I'll look further into it.
    Last edited by Boozad; 17 Jun 2014 at 10:29. Reason: Typo.
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  4. Posts : 18
    Windows 7 Home Edition Premium 64-bits (Service Pack 1)
    Thread Starter
       #14

    Thanks. I'll leave all of this behind for tonight but I'll get back to it tomorrow.
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  5. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #15

    Did you run SeaTools?
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  6. Posts : 18
    Windows 7 Home Edition Premium 64-bits (Service Pack 1)
    Thread Starter
       #16

    I did not. Did I miss something from the report BSOD error how-to thread? I'll take a better look.

    --

    On the other hand I found a minidump file from the 11th of June in my Windows.old directory. I did a system re-installation when I first had my issues so that's why there's a C:\Windows.old; but inside of it, I found a minidump file (MEMORY.DMP). Because I had had the same problems as I have now, I copied it and used DM log collector on it, here's the result in an attached file ->
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  7. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #17
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  8. Posts : 18
    Windows 7 Home Edition Premium 64-bits (Service Pack 1)
    Thread Starter
       #18

    Yes, I tried all of these methods to configure my windows to create a small memory dump on BSOD.

    I have a SF Diagnostic tool ZIP file with a MEMORY.DMP file inside now. It's very large, though (131 megabytes). How should I attach it?
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  9. Posts : 18
    Windows 7 Home Edition Premium 64-bits (Service Pack 1)
    Thread Starter
       #19

    Hi,

    I'm "bumping" this, sorry about it. My problems persist.
    Main difference since last time: my PC has started generating minidump files on BSOD (still not on the "graphic" crash, when I have to hard reboot, but I have had two BSODs this morning). So here goes in attached files.

    Can you help me?

    Iphi
      My Computer


  10. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #20

    Your Intel Graphics driver is being flagged.

    Code:
    fffff880`0b3afb18  fffff880`068caf38Unable to load image igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0xc9f38
    Check for updates at the Intel Download Center here.

    Code:
    2: kd> lmvm igdkmd64
    start             end                 module name
    fffff880`06801000 fffff880`06c21000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Wed Nov 13 15:26:34 2013 (52839A2A)
        CheckSum:         00413411
        ImageSize:        00420000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Download and run MemTest86+ to test your RAM. RAM - Test with Memtest86+

       Note
    Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here. A single error will show something's going bad with your RAM.


    Report back with the results.
      My Computer


 
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