BSOD help needed

  1. Posts : 5,915
    Windows 10 Pro X64

    BSOD help needed

    Looking at my dads computer. He gets a BSOD pretty much daily.

    Attachment 321972
      My Computer

  2. Posts : 3,904
    Windows 7 Ultimate 64-bit

    Im not a pro but looking at the dumps i found this?

    Possibly graphics related or graphics driver?

    Log Name: Application
    Source: Windows Error Reporting
    Date: 2013-08-01T08:32:11.000
    Event ID: 1001
    Task: N/A
    Level: Information
    Opcode: Info
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: 37L4247D28-05
    Fault bucket , type 0
    Event Name: PnPGenericDriverFound
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: x86
    P2: PCI\VEN_1002&DEV_9904&SUBSYS_85261043&REV_00

    Attached files:

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x86_2abaaa1240b1c14d76438c373d083e88be1 681_cab_0750b49e

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 62f32353-faa6-11e2-b308-d29c12173334
    Report Status: 6
      My Computer

  3. Posts : 17,322
    Win 10 Pro x64

    That event above is from August last year, that's not in the dump file it's in the eventapp.txt.

    Looking in the msinfo32 file I see the driver is dated 2-14-2013 which looks to be the 13.1 version so you may want to try a newer one, like 13.9.

    Previous AMD Catalyst? Display Drivers

    I tried opening a bunch of those dumps Doug, they just hang for me so I can't even get the bugcheck, sorry about that.

    Maybe they will load for someone else.
      My Computer

  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

    EDIT: Derek beat me to it.

    Hey Doug,

    I've just looked through the first three logs and they're all 0xA0000001, these are considered a custom bugcheck coded into ATI drivers. And checking the logs the AMD drivers show up time and again.

    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck A0000001, {5, 0, 0, 0}
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmdag.sys ( atikmdag+18755 )
    Followup: MachineOwner
    a7277934 9063ed69 60000100 a7277950 9064ba17 atikmdag+0x18755
    a7277940 9064ba17 86835000 a72779c4 a72779a0 atikmdag+0x19d69
    a7277950 9067f51b 857df000 a7277960 00000040 atikmdag+0x26a17
    a72779a0 9068054b 86837000 9063ed52 86835000 atikmdag+0x5a51b
    a72779fc 90680671 86837000 86840650 00000000 atikmdag+0x5b54b
    a7277a18 9068071c 86837000 86840650 00000000 atikmdag+0x5b671
    a7277ab8 906807f1 86837000 86840650 00000000 atikmdag+0x5b71c
    a7277ae0 90686bc4 86837000 86840650 a7277b00 atikmdag+0x5b7f1
    a7277ba4 9067e20f 86837000 858d1040 858d1040 atikmdag+0x61bc4
    a7277bbc 9063e9b0 86837000 8542ffd0 a7277be4 atikmdag+0x5920f
    a7277bcc 8fc41c12 858d1040 00000000 858cc000 atikmdag+0x199b0
    a7277be4 8fcb1b14 858d1040 00000000 a7277c08 atikmpag+0x5c12
    a7277bf4 82cd4f9e 858cc000 85791920 00000000 dxgkrnl!DpiFdoMessageInterruptRoutine+0x17 (FPO: [Non-Fpo])
    a7277c08 82c84e1d 858cc000 85791920 a7277c34 nt!KiInterruptMessageDispatch+0x12
    a7277c08 5b5d1bd8 858cc000 85791920 a7277c34 nt!KiInterruptDispatch+0x6d (FPO: [0,2] TrapFrame @ a7277c34)
    02b54ae0 00000000 00000000 00000000 00000000 0x5b5d1bd8
    They're pretty old mate and could do with updating.

    2: kd> lmvm atikmdag
    start    end        module name
    90625000 90ffa000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Thu Feb 14 22:36:39 2013 (511D66F7)
        CheckSum:         0098F232
        ImageSize:        009D5000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer

  5. Posts : 3,904
    Windows 7 Ultimate 64-bit

    Well atleast i was on the right scent! :)
      My Computer

  6. Posts : 5,915
    Windows 10 Pro X64
    Thread Starter

    Thanks guys, updating drivers now
      My Computer

  7. Posts : 17,322
    Win 10 Pro x64

    HLPTech said:
    Well atleast i was on the right scent! :)
    That you were, good sniffing.
      My Computer

  8. Posts : 5,915
    Windows 10 Pro X64
    Thread Starter

    Updated his drivers and the chipset drivers from ASUS for his motherboard. He is good now, thanks again.
      My Computer

  9. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

    Glad you got it sorted Doug.
      My Computer

  10. Posts : 3,904
    Windows 7 Ultimate 64-bit

    Glad its sorted :)
      My Computer


  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 10:27.
Find Us