BSOD playing Steam games, Bug 0x00000124, Driver: hal.dll+12a3b

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  1. Posts : 12
    Windows 7 Home Premium x64
       #1

    BSOD playing Steam games, Bug 0x00000124, Driver: hal.dll+12a3b


    The title is pretty self-explanatory; I keep getting BSOD on steam games, particularly DotA and Civ V. I've been supremely bored without my vidjya, so any help would be much appreciated! I've attached the requisite BSOD paperwork, and am pasting some more stuff, and my system specs should be in my profile.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033


    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA8008323028
    BCP3: 00000000B6004000
    BCP4: 00000000DC000175
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1


    Files that help describe the problem:
    C:\Windows\Minidump\061114-19515-01.dmp
    C:\Users\Andrew\AppData\Local\Temp\WER-27580-0.sysdata.xml

    Bug Check Code:

    0x00000124

    Caused by Driver:

    hal.dll

    Last Two attempted addresses
    Filename: Address in Stack:

    hal.dll hal.dll+12a3b


    ntoskrnl.exe ntoskrnl.exe+18c463
      My Computer


  2. Posts : 81
    Windows 7 Ultimate X64
       #2

    Hello, and welcome to SevenForums!

    First of all, have you overclocked your graphics card at all?

    The 0x00000124 error code appears during a hardware complaint, such as overheating. If you have overclocked your GPU, RESET IT IMMEDIATELY. This could be causing numerous critical errors in your GPU, causing the whole system to crash. Also, overclocking can severely damage your GPU. I would only recommend it if you know what you are doing and are not just following a tutorial.

    But, this could be other things too. I see that your GPU driver is WAY out-of-date. Download the latest drivers via the AMD website.

    Best of luck,

    PeregrineX
      My Computer


  3. Posts : 12
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Dear PeregrineX,

    Thank you for the warm welcome! I don't even know HOW to overclock a graphics card, so I don't think it's that. As for the GPU driver, I followed the link and I *think* I updated the correct one? I wasn't sure whether to click "desktop graphics" or "integrated motherboard graphics". Anywho, thanks for the advice, I'll see if it works!
      My Computer


  4. Posts : 81
    Windows 7 Ultimate X64
       #4

    PepperidgeFarm said:
    Dear PeregrineX,

    Thank you for the warm welcome! I don't even know HOW to overclock a graphics card, so I don't think it's that. As for the GPU driver, I followed the link and I *think* I updated the correct one? I wasn't sure whether to click "desktop graphics" or "integrated motherboard graphics". Anywho, thanks for the advice, I'll see if it works!
    You should have clicked the "desktop drivers" button. Anyways, I'll look into this more when I get home in about fifteen to thirty minutes. I should be able to track down the source of the BSOD.
      My Computer


  5. Posts : 81
    Windows 7 Ultimate X64
       #5

    Ok, the BSOD seems to be caused by your Realtek Network driver (NDIS.sys). Could it be that it happens when playing online?

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 000000000000109b, (reserved)
    Arg3: 00000000040b000c, Memory contents of the pool block
    Arg4: fffffa8006ebf2d0, Address of the block of pool being deallocated
    
    Debugging Details:
    ------------------
    ADDITIONAL_DEBUG_TEXT:  
    You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
    
    MODULE_NAME: ndis
    
    FAULTING_MODULE: fffff80002c63000 nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5034f6b2
    
    POOL_ADDRESS:  fffffa8006ebf2d0 
    
    BUGCHECK_STR:  0xc2_7
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80002e0bbe9 to fffff80002cd8c00
    
    STACK_TEXT:  
    fffff880`031a85d8 fffff800`02e0bbe9 : 00000000`000000c2 00000000`00000007 00000000`0000109b 00000000`040b000c : nt+0x75c00
    fffff880`031a85e0 00000000`000000c2 : 00000000`00000007 00000000`0000109b 00000000`040b000c fffffa80`06ebf2d0 : nt+0x1a8be9
    fffff880`031a85e8 00000000`00000007 : 00000000`0000109b 00000000`040b000c fffffa80`06ebf2d0 fffff880`014e4323 : 0xc2
    fffff880`031a85f0 00000000`0000109b : 00000000`040b000c fffffa80`06ebf2d0 fffff880`014e4323 fffff880`031a8630 : 0x7
    fffff880`031a85f8 00000000`040b000c : fffffa80`06ebf2d0 fffff880`014e4323 fffff880`031a8630 fffffa80`076772b0 : 0x109b
    fffff880`031a8600 fffffa80`06ebf2d0 : fffff880`014e4323 fffff880`031a8630 fffffa80`076772b0 00000000`00000000 : 0x40b000c
    fffff880`031a8608 fffff880`014e4323 : fffff880`031a8630 fffffa80`076772b0 00000000`00000000 fffffa80`06fd41a0 : 0xfffffa80`06ebf2d0
    fffff880`031a8610 fffff880`031a8630 : fffffa80`076772b0 00000000`00000000 fffffa80`06fd41a0 fffffa80`06fd41a0 : ndis+0x8323
    fffff880`031a8618 fffffa80`076772b0 : 00000000`00000000 fffffa80`06fd41a0 fffffa80`06fd41a0 fffff880`014ebb11 : 0xfffff880`031a8630
    fffff880`031a8620 00000000`00000000 : fffffa80`06fd41a0 fffffa80`06fd41a0 fffff880`014ebb11 00000000`00000000 : 0xfffffa80`076772b0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    ndis+8323
    fffff880`014e4323 ??              ???
    
    SYMBOL_STACK_INDEX:  7
    
    SYMBOL_NAME:  ndis+8323
    
    FOLLOWUP_NAME:  MachineOwner
    
    IMAGE_NAME:  ndis.sys
    
    BUCKET_ID:  WRONG_SYMBOLS
    
    Followup: MachineOwner
    ---------
    Try updating those drivers here, and reply with results.

    Best of luck,

    PeregrineX
      My Computer


  6. Posts : 12
    Windows 7 Home Premium x64
    Thread Starter
       #6

    Alright, I downloaded the one for "Win7 and Server 2008 R2 Auto Installation Program (SID:1656265)", and, I mean, they're Steam games, so I guess they're online? There haven't been any problems yet, so maybe it worked!
      My Computer


  7. Posts : 81
    Windows 7 Ultimate X64
       #7

    PepperidgeFarm said:
    Alright, I downloaded the one for "Win7 and Server 2008 R2 Auto Installation Program (SID:1656265)", and, I mean, they're Steam games, so I guess they're online? There haven't been any problems yet, so maybe it worked!
    Ok, install it, and restart your computer. You can then test it by playing a steam game that is known to cause problems. If a BSOD pops up again, run the Blue Screen of Death (BSOD) Posting Instructions program, and attach it to a new reply.

    Best of luck,

    PeregrineX
      My Computer


  8. Posts : 12
    Windows 7 Home Premium x64
    Thread Starter
       #8

    That seems to have worked! Just played a great game of DotA. Is there a way to give someone a six-pack over the internet?
      My Computer


  9. Posts : 81
    Windows 7 Ultimate X64
       #9

    PepperidgeFarm said:
    That seems to have worked! Just played a great game of DotA. Is there a way to give someone a six-pack over the internet?
    Unfortunately, no, but I'm glad I could help!

    I hope you have no other problems in the future

    PeregrineX

    EDIT: Also, I'm a new member, so if you could click that button up there that says "Add to PeregrineX's reputation" on my solution, it would be greatly appreciated. Thanks in advance!
      My Computer


  10. Posts : 17,322
    Win 10 Pro x64
       #10

    PeregrineX said:

    EDIT: Also, I'm a new member, so if you could click that button up there that says "Add to PeregrineX's reputation" on my solution, it would be greatly appreciated. Thanks in advance!
    You'll get there soon enough if you keep helping, but rep begging is against the rules.

    7) No Rep begging or abuse of the Rep System.
    Windows 7 Help Forums - Forum Rules
      My Computer


 
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