BSOD/Lockups playing Hearthstone - ntoskrnl.exe


  1. Posts : 4
    Windows 7 Ultimate 64bit
       #1

    BSOD/Lockups playing Hearthstone - ntoskrnl.exe


    Hey guys, been getting BSODs, hardlocks with stuttering sound and other really bizarre crashes while playing Hearthstone. My system is normally rock solid, but with HS it crashes in about 30% of my matches, and even when just sitting in the menus sometimes. I've been trying to work out whats going on and nothing really seems to help. I've attached my logs using dm log collecter.
      My Computer


  2. Posts : 81
    Windows 7 Ultimate X64
       #2

    Hello, and welcome to SevenForums!

    Your BSOD seems to be caused by your NetIO Legacy TDI Support driver:

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 0000018000000408, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
    	bit 0 : value 0 = read operation, 1 = write operation
    	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80003697ee8, address which referenced memory
    
    Debugging Details:
    ------------------
    
    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800038ca100
    GetUlongFromAddress: unable to read from fffff800038ca1c0
     0000018000000408 Nonpaged pool
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    nt!KeReleaseInStackQueuedSpinLockFromDpcLevel+68
    fffff800`03697ee8 f04883700801    lock xor qword ptr [rax+8],1
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  networx.exe
    
    TRAP_FRAME:  fffff8800af94070 -- (.trap 0xfffff8800af94070)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000018000000400 rbx=0000000000000000 rcx=fffff8800af94460
    rdx=fffffa800a2d35c0 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80003697ee8 rsp=fffff8800af94200 rbp=0000000000000000
     r8=fffff8800af94460  r9=0000000000000001 r10=fffff880032f9a60
    r11=fffffa8006fa03e0 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    nt!KeReleaseInStackQueuedSpinLockFromDpcLevel+0x68:
    fffff800`03697ee8 f04883700801    lock xor qword ptr [rax+8],1 ds:00000180`00000408=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80003692169 to fffff80003692bc0
    
    STACK_TEXT:  
    fffff880`0af93f28 fffff800`03692169 : 00000000`0000000a 00000180`00000408 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff880`0af93f30 fffff800`03690de0 : 00000000`00000001 fffff880`032f9a60 fffffa80`06fa03e0 fffff880`0af94460 : nt!KiBugCheckDispatch+0x69
    fffff880`0af94070 fffff800`03697ee8 : fffffa80`0689a000 00000000`00000000 fffff880`0af94760 fffff880`0af94800 : nt!KiPageFault+0x260
    fffff880`0af94200 fffff880`018bb8c1 : fffffa80`073c1000 fffff880`0af94800 00000000`00000000 00000000`00000000 : nt!KeReleaseInStackQueuedSpinLockFromDpcLevel+0x68
    fffff880`0af94230 fffff880`0183c695 : fffff880`0af94760 00000000`00000006 00000000`00000001 00000000`00000000 : tcpip! ?? ::FNODOBFM::`string'+0x32560
    fffff880`0af94620 fffff800`0369e878 : fffffa80`0b6ac430 fffff880`0187a160 fffff880`0187a8d0 fffff880`01277fa4 : tcpip!UdpTlProviderSendMessagesCalloutRoutine+0x15
    fffff880`0af94650 fffff880`0183c728 : fffff880`0183c680 fffffa80`0b6ac430 fffffa80`0b5a2000 00000000`00000001 : nt!KeExpandKernelStackAndCalloutEx+0xd8
    fffff880`0af94730 fffff880`01275675 : fffffa80`06fa63d0 fffffa80`06fa03e0 fffffa80`0b2827a0 fffffa80`0b224db6 : tcpip!UdpTlProviderSendMessages+0x78
    fffff880`0af947b0 fffff880`012758c2 : fffff800`03822800 fffffa80`06e746e4 fffffa80`0b2c6880 fffff800`036a3b91 : tdx!TdxSendDatagramTransportAddress+0x2f5
    fffff880`0af94890 fffff880`017ea862 : fffffa80`0b48f850 fffffa80`0b224d30 00000000`00000000 fffff880`032f9180 : tdx!TdxTdiDispatchInternalDeviceControl+0x52
    fffff880`0af94910 fffffa80`0b48f850 : fffffa80`0b224d30 00000000`00000000 fffff880`032f9180 00000000`00000001 : networx+0x7862
    fffff880`0af94918 fffffa80`0b224d30 : 00000000`00000000 fffff880`032f9180 00000000`00000001 00000000`0000006d : 0xfffffa80`0b48f850
    fffff880`0af94920 00000000`00000000 : fffff880`032f9180 00000000`00000001 00000000`0000006d fffff880`07240000 : 0xfffffa80`0b224d30
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    tdx!TdxSendDatagramTransportAddress+2f5
    fffff880`01275675 448be0          mov     r12d,eax
    
    SYMBOL_STACK_INDEX:  8
    
    SYMBOL_NAME:  tdx!TdxSendDatagramTransportAddress+2f5
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: tdx
    
    IMAGE_NAME:  tdx.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79332
    
    FAILURE_BUCKET_ID:  X64_0xA_tdx!TdxSendDatagramTransportAddress+2f5
    
    BUCKET_ID:  X64_0xA_tdx!TdxSendDatagramTransportAddress+2f5
    
    Followup: MachineOwner
    ---------
    Since this is a Windows driver, you cannot update it. However, you can try to reinstall it:

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Hold CTRL+R on the keyboard,

    Type in "devmgmt.msc" (without quotes),

    On the taskbar on top, click on "VIEW -- SHOW HIDDEN DEVICES",

    Expand "Non Plug And Play Drivers",

    Right click on NetIO Legacy TDI Support Driver-Uninstall,

    Restart the PC.

    Please inform us of the results.

    Best of luck,

    PeregrineX
      My Computer


  3. Posts : 4
    Windows 7 Ultimate 64bit
    Thread Starter
       #3

    Hi Peregrine,

    I followed your steps to remove the NetIO Legacy TDI Support Driver, restarted and had another go at hearthstone. I manage to get through a got 6-7 games before it crashed this time.

    The error on the BSOD was DRIVER_CORRUPTED_EXPOOL 0x000000c5, the same as the majority of the dump files I've collected.
      My Computer


  4. Posts : 81
    Windows 7 Ultimate X64
       #4

    Well, this is embarrassing...

    Apparently while I was helping multiple people at once, I posted somebody else's error in this post.

    Please excuse me, I will have a look at YOURS now.
      My Computer


  5. Posts : 81
    Windows 7 Ultimate X64
       #5

    Sorry for the confusion, this is YOUR error:

    Your NVidia Graphics Driver is corrupting the system memory pool:

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_CORRUPTED_EXPOOL (c5)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is
    caused by drivers that have corrupted the system pool.  Run the driver
    verifier against any new (or suspect) drivers, and if that doesn't turn up
    the culprit, then use gflags to enable special pool.
    Arguments:
    Arg1: 0000000000000008, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff80003809b05, address which referenced memory
    
    Debugging Details:
    ------------------
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    
    BUGCHECK_STR:  0xC5_2
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    nt!ExDeferredFreePool+249
    fffff800`03809b05 4c395808        cmp     qword ptr [rax+8],r11
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  fffff8800355b8f0 -- (.trap 0xfffff8800355b8f0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=fffff80003864800
    rdx=fffff8800a7fc450 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80003809b05 rsp=fffff8800355ba80 rbp=0000000000000000
     r8=0000000000000000  r9=fffff8800a7fc450 r10=0000000000000001
    r11=fffff8800a7fc460 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz ac po cy
    nt!ExDeferredFreePool+0x249:
    fffff800`03809b05 4c395808        cmp     qword ptr [rax+8],r11 ds:00000000`00000008=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800036d4169 to fffff800036d4bc0
    
    STACK_TEXT:  
    fffff880`0355b7a8 fffff800`036d4169 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`0355b7b0 fffff800`036d2de0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`0355b8f0 fffff800`03809b05 : fffffa80`07f4d040 fffffa80`07f4d040 00000000`00000001 00000000`00000001 : nt!KiPageFault+0x260
    fffff880`0355ba80 fffff800`038084f1 : 00000000`00000000 fffffa80`09dc81d0 00000000`00000000 00000000`00000001 : nt!ExDeferredFreePool+0x249
    fffff880`0355bb10 fffff880`0f3b33a6 : fffffa80`09dc81e0 fffff800`0387a2d8 fffffa80`20206f49 00000000`00000000 : nt!ExFreePoolWithTag+0x411
    fffff880`0355bbc0 fffffa80`09dc81e0 : fffff800`0387a2d8 fffffa80`20206f49 00000000`00000000 fffffa80`07fcfb50 : nvlddmkm+0x19b3a6
    fffff880`0355bbc8 fffff800`0387a2d8 : fffffa80`20206f49 00000000`00000000 fffffa80`07fcfb50 00000113`00db30e4 : 0xfffffa80`09dc81e0
    fffff880`0355bbd0 fffffa80`20206f49 : 00000000`00000000 fffffa80`07fcfb50 00000113`00db30e4 00000113`6c2502e4 : nt!ExWorkerQueue+0x58
    fffff880`0355bbd8 00000000`00000000 : fffffa80`07fcfb50 00000113`00db30e4 00000113`6c2502e4 00000113`6c2502e4 : 0xfffffa80`20206f49
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!ExDeferredFreePool+249
    fffff800`03809b05 4c395808        cmp     qword ptr [rax+8],r11
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  nt!ExDeferredFreePool+249
    
    FOLLOWUP_NAME:  Pool_corruption
    
    IMAGE_NAME:  Pool_Corruption
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: Pool_Corruption
    
    FAILURE_BUCKET_ID:  X64_0xC5_2_nt!ExDeferredFreePool+249
    
    BUCKET_ID:  X64_0xC5_2_nt!ExDeferredFreePool+249
    
    Followup: Pool_corruption
    ---------
    Did you update your drivers recently? If so, they may have been corrupted whilst downloading.

    I'd recommend following this to ensure the cleanest driver reinstallation possible.

    Best of luck,

    PeregrineX
      My Computer


  6. Posts : 4
    Windows 7 Ultimate 64bit
    Thread Starter
       #6

    Hey Peregine,

    I have a -really- slow download rate, so I couldn't use the latest version but:
    Yesterday I cleaned off the drivers I had installed (GeForce 33-something) and went to reinstall, found I didn't have the same version of drivers so I installed the latest ones I had - GeForce 320.18. I played a fairly lengthy session of Hearthstone and experienced only two.. soft lockups.. they're really bizarre. My network connectivity dies off, and I can still operate most programs normally, but when I try to open Task Manager it freezes entirely.
    I set the latest Nvidia drivers downloading overnight and did the same uninstall/install procedure for the new ones. I've had 3 of the c5 BSODs this morning, which I imagine is due to the same thing.

    I'll get a friend with a more reliable connection to download the drivers for me, but living in a remote area that could take a while to sort out.

    Edit:

    I think for now I may go back to the 320.18 drivers as it was a bit more stable. Although I'm seeing in other threads that Networx was crashing peoples games, so I may try uninstalling that before I swap drivers again.

    Edit 2:

    Ok, After a couple hours of play with no crashes I'm thinking the clean driver install and uninstalling networx has done the trick!

    I'll tentatively keep this thread active while I keep playing today, but it's looking good!
    Last edited by Glodan; 20 Jun 2014 at 00:11.
      My Computer


  7. Posts : 4
    Windows 7 Ultimate 64bit
    Thread Starter
       #7

    So, after 23 games and no crashes I think we can call this one solved!
    Thanks for the help Peregrine!
      My Computer


 

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