Kernel Error 41, computer freezes, no obvious cause


  1. Posts : 3
    Buckinghamshire
       #1

    Kernel Error 41, computer freezes, no obvious cause


    Hi, my computer freezes randomly sometimes with no apparent cause, even if it is idle, dump files attached, please can someone analyse the files and help me understand the problem
      My Computer


  2. Posts : 81
    Windows 7 Ultimate X64
       #2

    Hello, and welcome to SevenForums!

    The BSOD is being caused by your Etron USB 3.0 Extensible Host Controller driver:

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: fffffa8c09f70e68, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88005690e34, address which referenced memory
    
    Debugging Details:
    ------------------
    
    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003715100
    GetUlongFromAddress: unable to read from fffff800037151c0
     fffffa8c09f70e68 Nonpaged pool
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    EtronXHCI+4e34
    fffff880`05690e34 418b8c818c000000 mov     ecx,dword ptr [r9+rax*4+8Ch]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  audiodg.exe
    
    TRAP_FRAME:  fffff88005411d80 -- (.trap 0xfffff88005411d80)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=00000002fffffffd rbx=0000000000000000 rcx=00000000000000c0
    rdx=0000000000000024 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88005690e34 rsp=fffff88005411f10 rbp=0000000000000c00
     r8=0000000000000000  r9=fffffa8009f70de8 r10=00000000000000c0
    r11=fffffa8009f29650 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz ac pe cy
    EtronXHCI+0x4e34:
    fffff880`05690e34 418b8c818c000000 mov     ecx,dword ptr [r9+rax*4+8Ch] ds:fffffa8c`09f70e68=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800034dd169 to fffff800034ddbc0
    
    STACK_TEXT:  
    fffff880`05411c38 fffff800`034dd169 : 00000000`0000000a fffffa8c`09f70e68 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`05411c40 fffff800`034dbde0 : fffff880`05411f78 fffff8a0`04f78af0 fffffa80`09d2a1b0 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`05411d80 fffff880`05690e34 : fffffa80`08980bb0 00000000`0000001e fffffa80`08eec930 00000000`00000000 : nt!KiPageFault+0x260
    fffff880`05411f10 fffffa80`08980bb0 : 00000000`0000001e fffffa80`08eec930 00000000`00000000 00000000`0000001e : EtronXHCI+0x4e34
    fffff880`05411f18 00000000`0000001e : fffffa80`08eec930 00000000`00000000 00000000`0000001e fffffa80`08eec930 : 0xfffffa80`08980bb0
    fffff880`05411f20 fffffa80`08eec930 : 00000000`00000000 00000000`0000001e fffffa80`08eec930 00000000`00000000 : 0x1e
    fffff880`05411f28 00000000`00000000 : 00000000`0000001e fffffa80`08eec930 00000000`00000000 fffff880`056944a6 : 0xfffffa80`08eec930
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    EtronXHCI+4e34
    fffff880`05690e34 418b8c818c000000 mov     ecx,dword ptr [r9+rax*4+8Ch]
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  EtronXHCI+4e34
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: EtronXHCI
    
    IMAGE_NAME:  EtronXHCI.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e2de090
    
    FAILURE_BUCKET_ID:  X64_0xD1_EtronXHCI+4e34
    
    BUCKET_ID:  X64_0xD1_EtronXHCI+4e34
    
    Followup: MachineOwner
    ---------
    I see that driver is out-of-date:

    Code:
    EtronXHCI    Etron USB 3.0 Extensib Etron USB 3.0 Extensib Kernel        Manual     Running    OK         TRUE        FALSE        512        65,792     0      25/07/2011 22:30:56    C:\Windows\system32\Drivers\EtronXHCI.sys        2,560
    Please visit the Etron Website and download the latest drivers.

    Best of luck,

    PeregrineX
      My Computer


  3. Posts : 3
    Buckinghamshire
    Thread Starter
       #3

    Thank you so much, it seems to have worked but i'll keep an eye on things for a while just in case
      My Computer


  4. Posts : 81
    Windows 7 Ultimate X64
       #4

    trick6 said:
    Thank you so much, it seems to have worked but i'll keep an eye on things for a while just in case
    Alright, glad I could help!
      My Computer


  5. Posts : 3
    Buckinghamshire
    Thread Starter
       #5

    Right well I assumed it had solved it but it has started doing it again, any ideas for what to do next? Anything else that could be the problem?
      My Computer


 

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