MSi GT 70 Laptop BSOD

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  1. Posts : 10
    Windows 7 Home Premium 64 bit

    MSi GT 70 Laptop BSOD

    Hello i have the MSI GT70 Laptop.Have it for around 2 years and a couple months ago i started getting Problems with Bluescreens.Right now it happening pretty often,abd i tried almost evrything to fix it.

    The bluescreen error is nvldmkm.sys
    Here is some additional info from Bluescreenviewer:
    Dump File : 061814-17612-01.dmp
    Crash Time : 18.06.2014 00:28:29
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : fffffa80`0e57b4e0
    Parameter 2 : fffff880`0fdc3d1c
    Parameter 3 : ffffffff`c000009a
    Parameter 4 : 00000000`00000004
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+5d140
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+75bc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\windows\Minidump\061814-17612-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 704.584
    Dump File Time : 18.06.2014 00:29:40

    It is most likely a Probelm with my GPU but i have no clue how to fix this anyone knows a solution?
    I tried almsot evrything...
      My Computer

  2. Posts : 81
    Windows 7 Ultimate X64

    Hello, and welcome to SevenForums!

    Your NVidia Graphics driver seems to be causing the issue:

    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Attempt to reset the display driver and recover from timeout failed.
    Arg1: fffffa80106cb4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800fde7d1c, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    Debugging Details:
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    fffff880`0fde7d1c 48ff25ddb9edff  jmp     qword ptr [nvlddmkm+0x867700 (fffff880`0fcc3700)]
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    fffff880`075f3a48 fffff880`04e6e140 : 00000000`00000116 fffffa80`106cb4e0 fffff880`0fde7d1c ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`075f3a50 fffff880`04e41867 : fffff880`0fde7d1c fffffa80`0c603000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`075f3a90 fffff880`04e6df4f : fffffa80`ffffd84d fffffa80`0d078700 fffffa80`106cb4e0 fffffa80`0c540ba0 : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`075f3b40 fffff880`04f3d03d : fffffa80`0c2a0d50 00000000`00000080 00000000`00000000 fffffa80`0c540410 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`075f3bc0 fffff800`0395c73a : 00000000`02140af6 fffffa80`0c250b50 fffffa80`069849e0 fffffa80`0c250b50 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`075f3c00 fffff800`036b18e6 : fffff800`0383be80 fffffa80`0c250b50 fffff800`03849cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`075f3c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    STACK_COMMAND:  .bugcheck ; kb
    fffff880`0fde7d1c 48ff25ddb9edff  jmp     qword ptr [nvlddmkm+0x867700 (fffff880`0fcc3700)]
    SYMBOL_NAME:  nvlddmkm+98bd1c
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nvlddmkm
    IMAGE_NAME:  nvlddmkm.sys
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    Followup: MachineOwner
    But here's what I find interesting:

    Card name: Intel(R) HD Graphics 4000
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    Your NVidia Card is not showing up as your main GPU, although it is recognized as a component:

    Name: NVIDIA GeForce GTX 670M
    Device ID: PCI\VEN_10DE&DEV_1213&SUBSYS_10CB1462&REV_A1\4&5435C8C&0&0008
    It may be that your BIOS isn't set up for an off-board GPU like your GeForce GTX 670M. Here's how you can try to resolve this:

    1) Restart your computer. Immediately after it turns on, you should see on the bottom of your screen "Press <Key> to enter setup", or "BIOS Setup: <Key>". Repeatedly tap the key it says to press, until you get to a blue screen (NOT a BSOD) with information about your computer.

    WARNING: The BIOS contains critical information that, if tampered with incorrectly, could FATALLY DAMAGE YOUR PC. Please follow these next instructions to the best of your ability, and try not to explore in there!

    2) Use the side arrow keys to select "Advanced", "Advanced Settings", or similar. If it automatically goes there, continue. If it doesn't, press enter.

    3) Select "North Bridge Configuration", "Video Configuration", "Internal Graphics", or similar, depending on what kind of BIOS you have.

    4) Select "Primary Video Controller", "Primary Video Adapter", "Initiate Graphic Adapter", or similar. Press enter if it does not enter right away.

    5) Select "PCI", "PCIe", or similar to switch to your external graphics card, pressing enter if needed.

    6) Return to the main "Advanced" page. From there, use the side arrow keys to select "Exit", and scroll to "Save Changes and Exit". Press Enter, and your computer should now restart with the main graphics controller as your external card.

    Best of luck,

      My Computer

  3. Posts : 10
    Windows 7 Home Premium 64 bit
    Thread Starter

    Thanks for the answer im gonna try that today.

    Not sure if i can acces the bios tho because I tried to acces it once and i couldnt .

    Also when doing this is there any risk of making the laptop not boot up or somethibg skmilar like black screen because somethinf happened to the gpu?
    If yes i could just acces the bios again and changebthe setting back or?
      My Computer

  4. Posts : 17,322
    Win 10 Pro x64

    Why don't you just try rolling back on your Nvidia driver first,

    Your current version is the latest, try an earlier version,

     Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Mon May 19 16:08:44 2014 (537A8EFC)
        CheckSum:         00C1EA41
        ImageSize:        00C64000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Do a clean install of the display driver.

    • Uninstall All nvidia items in Control Panel > Programs and features
      • 3D Vision Control Driver
      • 3D Vision Driver
      • Graphics Driver
      • HD Audio Driver
      • PhysX
      • nvidia Update

      (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
    • Now follow Drivers - Clean Left over Files after Uninstalling
    • Install the driver again. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

    NVIDIA Drivers - Avoid Problems
      My Computer

  5. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

    It's also worth noting that laptops run dual graphics for a reason. It will use the Intel iGPU for day to day tasks, non-strenuos stuff like web browsing, Word, emails etc. When the GPU requires more power (for example in gaming) it will automatically switch to the dedicated GPU, this is how they're meant to work. I wouldn't recommend altering this if you've had no problems with either scenario in the past.
      My Computer

  6. Posts : 10
    Windows 7 Home Premium 64 bit
    Thread Starter

    Ok so I uninstalled/inistalled the Drivers as you said and lets see if it helps.

    And as expected I wasnt able to acces the bios.After pressing the power on button i pressed delete to acces the bios(setup) but unfortunalty i could only acces a black screen called Task Manager or smth similar where i had 2 option.

    Either boot with windows 7 or acces a tool when pressing tab.(the tool is irelevant)
    Anyone can help me with how to acces the bios?

    Bozad:Ye at the beginning evrything worked but this laptop is now 2 years old surely after the extensive use and bunch of driver and programs download something happend maybe.And I anyways wanted to use the main GPU all the time so ye.
      My Computer

  7. Posts : 4
    Windows 7 HP x64

    Tried smashing f2, f10 or f12? There is always a way to get into bios.
      My Computer

  8. Posts : 10
    Windows 7 Home Premium 64 bit
    Thread Starter

    tumpelo666 said:
    Tried smashing f2, f10 or f12? There is always a way to get into bios.
    When starting my pc i get 4 options,enter setup,recovery, diffrent booting options and configure bigfoot booting.

    ALl of them are not the Bios.
    I have a feeling that MSI somehow blocked the acces to the Bios on this Laptop :/
      My Computer

  9. Posts : 10
    Windows 7 Home Premium 64 bit
    Thread Starter

    OK so after i tried a reinstall of the drivers I got another Bluescreen when i left the physx and 3D options setting in the Nvidia control panel on auto.I switched both to the Nvidia High speed processore which should atleast make the bluescreens less frequent.
      My Computer

  10. Posts : 10
    Windows 7 Home Premium 64 bit
    Thread Starter

    OK another update
    After playing for about 6 hours since i reinsatlled the drivers and cahnged the settings to high spedd card i didnt get a bluescreen so far.

    This leads me to believing that there is some kind of problem between the HD 4000 GPU and the GTX 670M.Maybe when switching between them or smth similar I dont know.
    This leads me to belive that this is also not a hardware issue and more a driver and communication between the 2 GPU issue.

    So anyone know how to permanently fix it?And also still no clue how to acces bios on msi GT 70 :/
      My Computer

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