Random BSOD and Shutdown

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  1. Rustyshackelfor
    Posts : 17
    Windows 7 64
       New #1

    Random BSOD and Shutdown


    HI,
    My computer has began shutting down randomly and I can't figure out what it is. I have checked the temperature and it is clean of dust and not running hot. I have run the DM log collector and attached the zip file to this post.
    When the computer re-starts there is a dialog box that says "Windows has recovered from an unexpeced shut down" and the problem details are as follows:

    "Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: FFFFF8A0001DCB20
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF800030A9EAA
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\061714-86221-01.dmp
    C:\Users\Rusty Shackelford\AppData\Local\Temp\WER-161398-0.sysdata.xml

    Read our privacy statement online:
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      My Computer
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  3. Boozad
    Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       New #2

    We need more information to analyze your logs. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.
      My Computer
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  4. Rustyshackelfor
    Posts : 17
    Windows 7 64
    Thread Starter
       New #3

    I ran the other one this time. Hopefully I did it right. Attached.
      My Computer
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  6. Rustyshackelfor
    Posts : 17
    Windows 7 64
    Thread Starter
       New #4

    My Dell Dock has recently disappeared too. I"m not sure if that is a related issue but I thought I would mention it.
      My Computer
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  7. Rustyshackelfor
    Posts : 17
    Windows 7 64
    Thread Starter
       New #5

    Did I do it wrong again?
      My Computer
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  8. Boozad
    Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       New #6

    I will get round to looking at these after work later today.
      My Computer
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  10. Rustyshackelfor
    Posts : 17
    Windows 7 64
    Thread Starter
       New #7

    Please help
      My Computer
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  11. Boozad
    Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       New #8

    Download and run MemTest86+ to test your RAM.

       Note
    Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here. A single error will show something's going bad with your RAM.


    Post back with the results.
      My Computer
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  12. Rustyshackelfor
    Posts : 17
    Windows 7 64
    Thread Starter
       New #9

    Thank you for the reply. I ran memtest over night and here are the results.
      My Computer
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  13. Boozad
    Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       New #10

    Excellent, that rules out your memory.

    Open an elevated command prompt, type in sfc /scannow and hit enter.

    Post back with the results.
      My Computer
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