HP Laptop BSOD on removal from docking station


  1. Posts : 46
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    HP Laptop BSOD on removal from docking station


    (Post has been edited - 8/20/14)
    Hi guys,

    Got a user with an HP EliteBook 850 G1 laptop. Sometimes when he goes to remove the laptop from its docking station while still running, it'll BSOD. Quick google search didn't turn up anything specific.

    His laptop appears to have been pre-configured for Kernel dump files and I grabbed a copy, but even zipped it's over 200 MB in size, so... not sure the best way to share (forum limit of 8MB)? I do not have the tools (or more importantly, the expertise) for reading dump files to find the cause myself.
    ^^ Old data.
    minidump file attached.
    Last edited by FuryoftheStars; 20 Aug 2014 at 13:24. Reason: Added new dump file
      My Computer


  2. Posts : 81
    Windows 7 Ultimate X64
       #2

    Hello,

    Tell him to run the program in the BSOD Posting Instructions, it will help us try to diagnose the problem.

    As for the file size... what exactly are the files in the .zip you mentioned? Could you give us the name and extension?

    Best of luck,

    PeregrineX
      My Computer


  3. Posts : 46
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Thank you for the reply.

    PeregrineX said:
    Tell him to run the program in the BSOD Posting Instructions, it will help us try to diagnose the problem.
    Apologies, but please tell me the file(s)/information one would need to diagnose and I will manually retrieve.

    PeregrineX said:
    As for the file size... what exactly are the files in the .zip you mentioned? Could you give us the name and extension?
    memory.dmp
    According to his registry settings (we're over 60 miles apart), his system is set to create Kernel dump files. However, the initial file is over 600 MB (almost 700), but even zipping it only brings it down to roughly 200.
      My Computer


  4. Posts : 81
    Windows 7 Ultimate X64
       #4

    FuryoftheStars said:
    Apologies, but please tell me the file(s)/information one would need to diagnose and I will manually retrieve.
    At the minimum, you will need to give us his minidump files. These are located at the directory "C:\Windows\Minidump\".

    Attach those files to a new reply, and we'll go from there.
      My Computer


  5. Posts : 46
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Apologies, but he's been out of the office these past couple of days. I'll try to catch up with him next week to make sure his system creates minidumps (according to his registry when I checked last, it's creating kernel dumps), then I'll have to wait until it BSODs again (to my understanding, it isn't every time).
      My Computer


  6. Posts : 46
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6

    Update: Altered his settings to create minidumps. Now I just gotta wait for it to BSOD again....
      My Computer


  7. Posts : 46
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    Jeez Louise... his system finally BSOD'd again. OP updated with minidump file attached.
      My Computer


  8. Posts : 46
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #8

    *Bump*
      My Computer


  9. Posts : 46
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    Hmm... should I create a new thread?
      My Computer


 

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