Trying to help a mate out with his PC, keeps getting BSODs.
Seems to be happening at Random times most commonly though when closing/using a CAD program called Envisioneer.
I have attached the DM logs, any help would be much appreciated!
Welcome to the forum the stig,
Reduce items at start-up:
Perform a clean boot:
Please remove Trend Micro for testing purpose.
Recommended antivirus software for Windows 7 based on stability compared to others:-
- Microsoft Security Essentials Download | Free Spyware Protection
- Malwarebytes - The Free version
- Good & Free System Security
WarningDo not start the free trial of Malware Bytes; remember to deselect that option when prompted.
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
Scan with Kaspersky TDSSKiller:
ESET online scanner:
Run Disk Check on your hard disk for file system errors and bad sectors on it:
Code:Debug session time: Wed Jun 4 09:02:06.272 2014 (UTC + 6:00) Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144 System Uptime: 0 days 11:50:44.459 Probably caused by : cdd.dll ( cdd!DrvGradientFill+713 ) BugCheck 19, {20, fffff900c29166c0, fffff900c2916a90, 253d0001} BugCheck Info: BAD_POOL_HEADER (19) Bugcheck code 00000019 Arguments: Arg1: 0000000000000020, a pool block header size is corrupt. Arg2: fffff900c29166c0, The pool entry we were looking for within the page. Arg3: fffff900c2916a90, The next pool entry. Arg4: 00000000253d0001, (reserved) BUGCHECK_STR: 0x19_20 PROCESS_NAME: Envisioneer_8. FAILURE_BUCKET_ID: X64_0x19_20_cdd!DrvGradientFill+713 MaxSpeed: 3400 CurrentSpeed: 3398 BiosVersion = 1405 BiosReleaseDate = 08/19/2013 SystemManufacturer = ASUS SystemProductName = All Series ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Thank you koolkat77, was there any indication in the log files as to what might be causing the issue?
I have completed all of the suggested tasks, will report back if/when I get another crash.
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