ntoskrnl.exe BSOD Randomly every few days

gregrocker · 01 Jul 2014

What is the exact AMD display driver that you have installed in Device Manager? How is it listed and what are its date and version?

Where did you get this driver?

Broken Hyoid · 01 Jul 2014

gregrocker said:

What is the exact AMD display driver that you have installed in Device Manager? How is it listed and what are its date and version?

Where did you get this driver?

This is the display driver. It was part of windows updates after I had removed my dedicated GPU from the PC and the dedicated GPU's drivers.

Slartybart · 01 Jul 2014

NoelDP said:

I'll try and clarify things a bit regarding the licensing situation....

One of the things about an OEM System Builder license is that you agree to supplementary licensing terms BEFORE opening the packet to install or read the Key - the act of opening the packet indicates acceptance of the terms.

Obviously, with the Key coming by email it's not possible for you to agree or disagree to those terms - which automatically makes the license invalid, whatever any technical/activation/validation results may be.

There is also the distinct possibility that the Key and the package are counterfeits - high quality ones, maybe, but counterfeits - and/or that the Key has been duplicated and sold many times, which will result in major problems down the line.

As Essenbe says, your best option is to RMA the product and inform Amazon.

Thanks for the clarification on the OEM System Builder license.

essenbe · 01 Jul 2014

Slartybart said:

NoelDP said:

I'll try and clarify things a bit regarding the licensing situation....

One of the things about an OEM System Builder license is that you agree to supplementary licensing terms BEFORE opening the packet to install or read the Key - the act of opening the packet indicates acceptance of the terms.

Obviously, with the Key coming by email it's not possible for you to agree or disagree to those terms - which automatically makes the license invalid, whatever any technical/activation/validation results may be.

There is also the distinct possibility that the Key and the package are counterfeits - high quality ones, maybe, but counterfeits - and/or that the Key has been duplicated and sold many times, which will result in major problems down the line.

As Essenbe says, your best option is to RMA the product and inform Amazon.

Thanks for the clarification on the OEM System Builder license.

I agree. I learned something from that one.

essenbe · 01 Jul 2014

Broken Hyoid said:

gregrocker said:

What is the exact AMD display driver that you have installed in Device Manager? How is it listed and what are its date and version?

Where did you get this driver?

This is the display driver. It was part of windows updates after I had removed my dedicated GPU from the PC and the dedicated GPU's drivers.

The FX 6300 was not even released until a year after that driver is dated.

Broken Hyoid · 01 Jul 2014

essenbe said:

The FX 6300 was not even released until a year after that driver is dated.

Lol, well I don't know whats going on there, but thats the only driver for the intergrated graphics and it was from windows updates itself.

essenbe said:

The GPU or the Motherboard pcie slot.

Okay this has got me thinking. When I built my PC it had a PCIE wireless card. This card made my internet go crazy, ping issues, latency in game, etc. So I assumed it was just a bad card(the company wasn't well known either, so I didn't think too much about it) and returned it to amazon, at which point I just started using my old belkin wireless dongle instead as it was easier to install. I made nothing of it till now. Maybe the wireless card wasn't faulty at all? Maybe it was my mobo PCIE slot? Maybe my mobo is the cause. Anyway if no BSODs happen within 24 hrs we can confirm the PC is now stable(no bsods so far), so I will get my friends old GPU at one point and try it on my PC, if the PC BSODs after that, we can assume it is my mobo, if it doesn't I RMA the gpu. Thoughts?

gregrocker · 01 Jul 2014

Once again, you tried every available driver for the card for long enough to know it didn't help, correct? This is important enough to ask twice.

Broken Hyoid · 01 Jul 2014

gregrocker said:

Once again, you tried every available driver for the card for long enough to know it didn't help, correct? This is important enough to ask twice.

The only driver changed I made to my dedicated GPU when it was installed on the system were the following:

No drivers- BSODs still occured
Latest Driver(full package)- BSODs still occured
Latest Driver(without ''bloatware'')- BSODs still occured

Just to clarify I never tried any older version of the driver as I thought removing the GPU, as essenbe suggested, for 2 days would have been easier to identify whether it was the cause of the BSODs. So far it seems like so as it has almost been a day and no BSODs. If you wish I can install the GPU after this 2 day period with an older version of the driver to see if that does anything.

essenbe · 01 Jul 2014

Yes, that is probably the best test. If you can run another card without the BSODs, that would Make it either the card or the mobo. If you get BSODs with another, known good working card, then I would have to assume it is the mobo. And, I emphasize a known good working card. Now, if you could convince your friend to run your card in his machine and his card in your machine, the results would be pretty definitive. Just remember to do a driver uninstall to make it a clean install. Mixed drivers will make almost any card have issues.

Broken Hyoid · 01 Jul 2014

essenbe said:

Yes, that is probably the best test. If you can run another card without the BSODs, that would Make it either the card or the mobo. If you get BSODs with another, known good working card, then I would have to assume it is the mobo. And, I emphasize a known good working card. Now, if you could convince your friend to run your card in his machine and his card in your machine, the results would be pretty definitive. Just remember to do a driver uninstall to make it a clean install. Mixed drivers will make almost any card have issues.

Yes I will confirm with him whether the card is reliable and see if he is up for using it for a couple days. He only replaced it as he got an upgrade, not because it was malfunctioning but I will confirm.