Computer is crashing.Problem signature: Problem Event Name: BlueScreen

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  1. Posts : 7
    Windows 7 Professional 32 bit
       #1

    Computer is crashing.Problem signature: Problem Event Name: BlueScreen


    Hi,

    My computer, Dell optiplex 760 Windows 7 Professional 32-bit, is crashing. The crashes often happen when i'm playing this game, League of legends, but it also crashes at random points while on a social media or gaming websites.

    How to fix? Help please.
    Last edited by Awkwardmovies12; 21 Jun 2014 at 13:01. Reason: Unnecessary extra details
      My Computer


  2. Posts : 7
    Windows 7 Professional 32 bit
    Thread Starter
       #2

    I used the DM log collector application and everytime it's done collecting the data, it will not let me save the information and quickly jump to a page saying it's already been put in a zipper folder but i can not find the zipped folder.
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #3

    In this situation you may take the option two of Blue Screen of Death (BSOD) Posting Instructions.
      My Computer


  4. Posts : 7
    Windows 7 Professional 32 bit
    Thread Starter
       #4

    In the middle of 3 crashes in a row, I found the log.
      My Computer


  5. Posts : 7
    Windows 7 Professional 32 bit
    Thread Starter
       #5

    Are you there Arc?
      My Computer


  6. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #6

    I've taken the liberty of looking at your logs in Arc's absence.

    Your Intel Graphics Driver is very old and needs updating.

    Code:
    1: kd> lmvm igdkmd32
    start    end        module name
    8da0c000 8df09000   igdkmd32 T (no symbols)           
        Loaded symbol image file: igdkmd32.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
        Image name: igdkmd32.sys
        Timestamp:        Wed May 06 19:13:40 2009 (4A01D354)
        CheckSum:         0048DF97
        ImageSize:        004FD000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Look for an updated version here.
      My Computer


  7. Posts : 7
    Windows 7 Professional 32 bit
    Thread Starter
       #7

    Thanks.
    I successfully installed the Graphics driver update.

    There is also a Intel Chipset Software Installation Utility (Chipset INF) update available but everytime i try to download that one it tells me "The file that you are trying to download has either been moved, renamed or archived."
      My Computer


  8. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #8

    The graphics driver update should do it, don't worry about the other one. Do some testing and let us know how it goes.
      My Computer


  9. Posts : 7
    Windows 7 Professional 32 bit
    Thread Starter
       #9

    I will...I'll see how well it holds up. If it doesn't crash for a whole day, then it's fixed
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    Thank you so much Gav. :)

    My net got disconnected all of a sudden.
      My Computer


 
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