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Windows 7: BSOD Random points of time 1000007e

24 Jun 2014   #1

Windows 7 Home Premium x64
BSOD Random points of time 1000007e

I've followed the before-you-post instructions, the file is below.

As the thread title says, I've had 4 random BSOD's in the past 2 weeks. I've tried googling but my googling isn't the best. So I hope that someone can find the issue here.

I also did a search of the forum before I posted and found this: Random BSOD just doing normal things, BCCODE 1000007e - which looks to be my issue but I am unsure so to double check, my file as requested is below.

My System SpecsSystem Spec
24 Jun 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forum ChaplinLIVE,

Reduce items at start-up:Perform a clean boot: Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\admin\Downloads\SAM-DESKTOP-24_06_2014_152713_24\062713-29156-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`0321c000 PsLoadedModuleList = 0xfffff800`0345f670
Debug session time: Thu Jun 27 22:58:31.376 2013 (UTC + 6:00)
System Uptime: 0 days 10:21:00.261
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88005f8deab, fffff8800cdb8678, fffff8800cdb7ed0}

Probably caused by : atikmdag.sys ( atikmdag+6f4eab )

Followup: MachineOwner

1: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88005f8deab, The address that the exception occurred at
Arg3: fffff8800cdb8678, Exception Record Address
Arg4: fffff8800cdb7ed0, Context Record Address

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff880`05f8deab 488941c0        mov     qword ptr [rcx-40h],rax

EXCEPTION_RECORD:  fffff8800cdb8678 -- (.exr 0xfffff8800cdb8678)
ExceptionAddress: fffff88005f8deab (atikmdag+0x00000000006f4eab)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000000000000
Attempt to write to address 0000000000000000

CONTEXT:  fffff8800cdb7ed0 -- (.cxr 0xfffff8800cdb7ed0)
rax=4000004000182000 rbx=0000000000000000 rcx=0000000000000040
rdx=fffff8800da00040 rsi=fffff88005b7f901 rdi=fffffa800786b000
rip=fffff88005f8deab rsp=fffff8800cdb88b0 rbp=fffff8800cdb88d0
 r8=0000000000000000  r9=0000000000004040 r10=fffff8800da00000
r11=0000000000000000 r12=fffffa8007860000 r13=fffffa80066df000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210282
fffff880`05f8deab 488941c0        mov     qword ptr [rcx-40h],rax ds:002b:00000000`00000000=????????????????
Resetting default scope



PROCESS_NAME:  csrss.exe


ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  0000000000000000

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800034c9100
GetUlongFromAddress: unable to read from fffff800034c91c0
 0000000000000000 Nonpaged pool

fffff880`05f8deab 488941c0        mov     qword ptr [rcx-40h],rax


LAST_CONTROL_TRANSFER:  from fffffa80066df000 to fffff88005f8deab

fffff880`0cdb88b0 fffffa80`066df000 : fffffa80`07860000 fffff880`05b7f901 fffffa80`0786b000 fffff880`0cdb8900 : atikmdag+0x6f4eab
fffff880`0cdb88b8 fffffa80`07860000 : fffff880`05b7f901 fffffa80`0786b000 fffff880`0cdb8900 fffff880`058bf9d5 : 0xfffffa80`066df000
fffff880`0cdb88c0 fffff880`05b7f901 : fffffa80`0786b000 fffff880`0cdb8900 fffff880`058bf9d5 fffffa80`066df6b8 : 0xfffffa80`07860000
fffff880`0cdb88c8 fffffa80`0786b000 : fffff880`0cdb8900 fffff880`058bf9d5 fffffa80`066df6b8 000000f4`bfef3000 : atikmdag+0x2e6901
fffff880`0cdb88d0 fffff880`0cdb8900 : fffff880`058bf9d5 fffffa80`066df6b8 000000f4`bfef3000 fffffa80`066df6b8 : 0xfffffa80`0786b000
fffff880`0cdb88d8 fffff880`058bf9d5 : fffffa80`066df6b8 000000f4`bfef3000 fffffa80`066df6b8 fffffa80`07860000 : 0xfffff880`0cdb8900
fffff880`0cdb88e0 fffffa80`066df6b8 : 000000f4`bfef3000 fffffa80`066df6b8 fffffa80`07860000 fffff880`0cdb89d0 : atikmdag+0x269d5
fffff880`0cdb88e8 000000f4`bfef3000 : fffffa80`066df6b8 fffffa80`07860000 fffff880`0cdb89d0 fffff880`058c49a7 : 0xfffffa80`066df6b8
fffff880`0cdb88f0 fffffa80`066df6b8 : fffffa80`07860000 fffff880`0cdb89d0 fffff880`058c49a7 fffffa80`066df6b8 : 0x000000f4`bfef3000
fffff880`0cdb88f8 fffffa80`07860000 : fffff880`0cdb89d0 fffff880`058c49a7 fffffa80`066df6b8 00000000`00000015 : 0xfffffa80`066df6b8
fffff880`0cdb8900 fffff880`0cdb89d0 : fffff880`058c49a7 fffffa80`066df6b8 00000000`00000015 fffffa80`070ce680 : 0xfffffa80`07860000
fffff880`0cdb8908 fffff880`058c49a7 : fffffa80`066df6b8 00000000`00000015 fffffa80`070ce680 fffff880`058bad44 : 0xfffff880`0cdb89d0
fffff880`0cdb8910 fffffa80`066df6b8 : 00000000`00000015 fffffa80`070ce680 fffff880`058bad44 000000f4`bfef3000 : atikmdag+0x2b9a7
fffff880`0cdb8918 00000000`00000015 : fffffa80`070ce680 fffff880`058bad44 000000f4`bfef3000 00000000`00000010 : 0xfffffa80`066df6b8
fffff880`0cdb8920 fffffa80`070ce680 : fffff880`058bad44 000000f4`bfef3000 00000000`00000010 00000000`00000058 : 0x15
fffff880`0cdb8928 fffff880`058bad44 : 000000f4`bfef3000 00000000`00000010 00000000`00000058 00000000`f2400000 : 0xfffffa80`070ce680
fffff880`0cdb8930 000000f4`bfef3000 : 00000000`00000010 00000000`00000058 00000000`f2400000 00000000`00792000 : atikmdag+0x21d44
fffff880`0cdb8938 00000000`00000010 : 00000000`00000058 00000000`f2400000 00000000`00792000 000000f4`0f565000 : 0x000000f4`bfef3000
fffff880`0cdb8940 00000000`00000058 : 00000000`f2400000 00000000`00792000 000000f4`0f565000 00000000`ef565000 : 0x10
fffff880`0cdb8948 00000000`f2400000 : 00000000`00792000 000000f4`0f565000 00000000`ef565000 00000000`00000000 : 0x58
fffff880`0cdb8950 00000000`00792000 : 000000f4`0f565000 00000000`ef565000 00000000`00000000 000000ff`00000000 : 0xf2400000
fffff880`0cdb8958 000000f4`0f565000 : 00000000`ef565000 00000000`00000000 000000ff`00000000 00000000`00000003 : 0x792000
fffff880`0cdb8960 00000000`ef565000 : 00000000`00000000 000000ff`00000000 00000000`00000003 000000ff`02400000 : 0x000000f4`0f565000
fffff880`0cdb8968 00000000`00000000 : 000000ff`00000000 00000000`00000003 000000ff`02400000 000000ff`02400000 : 0xef565000


SYMBOL_NAME:  atikmdag+6f4eab

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys


STACK_COMMAND:  .cxr 0xfffff8800cdb7ed0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_atikmdag+6f4eab

BUCKET_ID:  X64_0x7E_atikmdag+6f4eab

Followup: MachineOwner

1: kd> lmvm atikmdag
start             end                 module name
fffff880`05899000 fffff880`063af000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Dec 20 02:38:55 2012 (50D225DF)
    CheckSum:         00AC6529
    ImageSize:        00B16000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Remove Norton for testing purpose. It contributes to BSOD's.

Recommended antivirus software for Windows 7 based on stability compared to others:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Post a screenshot of your Hard Drive(s) using Crystal Disk Info software:Run a Hard Drive test:Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

scmndisp.sys Wed Jan 17 13:48:03 2007 (45ADD4B3)
Netgear Neutral Wireless Solution
Driver Reference Table - scmndisp.sys

jswpslwfx.sys Thu May 15 16:28:50 2008 (482C1062)
D-Link USB Wireless Adapter Driver
Driver Reference Table - jswpslwfx.sys

AppleCharger.sys Mon Jan 10 15:57:29 2011 (4D2AD809)
GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge [br] May cause BSOD on Win7/8 systems - uninstall to test (haven't seen recently (15Jan2013))
Driver Reference Table - AppleCharger.sys

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-To perform a clean install of a driver, follow this tutorial:
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Tue Jun 24 19:54:49.304 2014 (UTC + 6:00)
System Uptime: 0 days 2:57:29.538
BugCheck 1000007E, {ffffffffc0000005, fffff8800f316dbb, fffff880077d7228, fffff880077d6a80}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+c7dbb )
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Debug session time: Fri Jun 20 01:53:49.886 2014 (UTC + 6:00)
System Uptime: 0 days 9:09:07.119
BugCheck 1000007E, {ffffffffc0000005, fffff8800f371dbb, fffff88002999228, fffff88002998a80}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+c7dbb )
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Jun 27 22:58:31.376 2013 (UTC + 6:00)
System Uptime: 0 days 10:21:00.261
BugCheck 1000007E, {ffffffffc0000005, fffff88005f8deab, fffff8800cdb8678, fffff8800cdb7ed0}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+6f4eab )
PROCESS_NAME:  csrss.exe
My System SpecsSystem Spec

 BSOD Random points of time 1000007e

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