Recent BSOD Issues, BAD_POOL_HEADER 0x00000019

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  1. Posts : 6
    Windows 7 Home Premium 64-bit
       #1

    Recent BSOD Issues, BAD_POOL_HEADER 0x00000019


    Recently, I've been experiencing the BSOD. It doesn't seem to have a trigger. Attached are the requested files and a screenshot.

    I ran a few analyzers, and all I've been able to find is: tcpip.sys and ntoskrnl.exe .

    Any help would be greatly appreciated. Thanks!!!

    EDIT: Before these crashes, I installed, and then uninstalled a driver: "Apowersoft Sound, video and game controllers" and software: "Video Download Capture V4.3.0"
    Last edited by frankusho; 24 Jun 2014 at 12:49.
      My Computer


  2. Posts : 138
    Windows 7 Enterprise x64, Windows 8 Enterprise x64
       #2

    1, Install Windows 7 SP1 and any other updates available from Microsoft Update.

    2, Upgrade Malwarebytes or disable the malicious website protection, if that doesn't help - uninstall it.

    3, Take some time to update your drivers, pretty much all of them are out of date.
      My Computer


  3. Posts : 6
    Windows 7 Home Premium 64-bit
    Thread Starter
       #3

    Tobias said:
    1, Install Windows 7 SP1 and any other updates available from Microsoft Update.

    2, Upgrade Malwarebytes or disable the malicious website protection, if that doesn't help - uninstall it.

    3, Take some time to update your drivers, pretty much all of them are out of date.
    I will update everything ASAP and let you know what happens.
      My Computer


  4. Posts : 6
    Windows 7 Home Premium 64-bit
    Thread Starter
       #4

    I haven't had another BSOD since my last post. Here's what I did:

    1. Restored to a couple days before installing the mentioned driver
    2. Deleted WebCamMax and it's associated drivers.
    3. Cleared up my hard drive until I had over 15% of it free.
    4. Updated Java
    5. Ran the FixZeroAccess tool from Norton. I remember reading somewhere that this was a potential cause for a similar BSOD. It detected an infected file and fixed it.
      My Computer


  5. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #5

    Did you update to Service Pack 1 via Windows Updates?
      My Computer


  6. Posts : 6
    Windows 7 Home Premium 64-bit
    Thread Starter
       #6

    I didn't update to SP1.
      My Computer


  7. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #7

    Why not?
      My Computer


  8. Posts : 6
    Windows 7 Home Premium 64-bit
    Thread Starter
       #8

    I've always had bad luck with updates. The updates usually don't install properly.
      My Computer


  9. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #9

    There must be a reason for that.
      My Computer


  10. Posts : 6
    Windows 7 Home Premium 64-bit
    Thread Starter
       #10

    I'm not entirely sure. I will try and see what happens.
      My Computer


 
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