BSOD at seemingly random times

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  1. Posts : 6
    Windows 7 64 bit
       #1

    BSOD at seemingly random times


    I have been encountering a BSOD at random times, there are times when I play several games, such as everquest, warframe, borderlands 2 (not all at once) that it will BSOD on me, but also during idle times, no programs open etc. I am uploading the dump files. Any help would be appreciated.

    Also, I forgot to mention, that sometimes it will crash within 5 minutes, and other times it wont crash for days at a time.

    Managed to read it, said it was caused by memory management

    Driver IRQL Not less or equal
    Last edited by morezozy; 26 Jun 2014 at 10:41.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to the forum.

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Yusra\Downloads\Compressed\AVA-403902-1-Wed_06_25_2014_195404_21\062514-11138-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Machine Name:
    Kernel base = 0xfffff800`03e15000 PsLoadedModuleList = 0xfffff800`040586d0
    Debug session time: Thu Jun 26 05:37:42.308 2014 (UTC + 6:00)
    System Uptime: 0 days 9:35:19.136
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..............................................
    Loading User Symbols
    Loading unloaded module list
    ...................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1A, {41201, fffff680007fc400, 48d0000142b0a025, fffffa800b974110}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+13702 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000041201, The subtype of the bugcheck.
    Arg2: fffff680007fc400
    Arg3: 48d0000142b0a025
    Arg4: fffffa800b974110
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x1a_41201
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  SearchProtocol
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80003ee69fe to fffff80003e8abc0
    
    STACK_TEXT:  
    fffff880`155d7878 fffff800`03ee69fe : 00000000`0000001a 00000000`00041201 fffff680`007fc400 48d00001`42b0a025 : nt!KeBugCheckEx
    fffff880`155d7880 fffff800`03e55b71 : 00000000`00000000 fffffa80`0ec55b50 00000000`00000000 48d00001`42b0a025 : nt! ?? ::FNODOBFM::`string'+0x13702
    fffff880`155d78c0 fffff800`03e5580a : fffffa80`0b974110 fffffa80`0c520b30 fffffa80`0c520b30 00000000`ff880000 : nt!MiQueryAddressState+0x2b1
    fffff880`155d7910 fffff800`04163d74 : fffff880`00000020 00000000`ff881000 fffffa80`0b974110 00000000`00000000 : nt!MiQueryAddressSpan+0xaa
    fffff880`155d7980 fffff800`03e89e53 : 00000000`00000170 fffffa80`0ec55b50 fffff880`155d7a88 00000000`0018ac98 : nt!NtQueryVirtualMemory+0x382
    fffff880`155d7a70 00000000`77bf14ea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0018ac78 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77bf14ea
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt! ?? ::FNODOBFM::`string'+13702
    fffff800`03ee69fe cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+13702
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  521ea035
    
    FAILURE_BUCKET_ID:  X64_0x1a_41201_nt!_??_::FNODOBFM::_string_+13702
    
    BUCKET_ID:  X64_0x1a_41201_nt!_??_::FNODOBFM::_string_+13702
    
    Followup: MachineOwner
    ---------
    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

    The goal is to test all the RAM sticks and all the motherboard slots.

    Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

    If you get errors, stop the test and continue with the next step.

    1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
    *Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
    If this stick passes the test then go to step #3.

    2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
    *If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
    *If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
    3. Test the next stick of RAM (stick #2) in the next motherboard slot.
    *If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
    *If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
    4. If you find a stick that passes the test, test it in all the other motherboard slots.

    If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

    In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
       Information
    Errors are sometimes found after 8 passes.

       Tip
    Do this test overnight, before going to bed.
      My Computer


  3. Posts : 1
    Windows 7 Enterprsie 64 bit
       #3

    I too get such error. pfa dump file

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.4
    Locale ID: 2057
    Extra information about the problem
    BCCode: 1000009f
    BCP1: 0000000000000004
    BCP2: 0000000000000258
    BCP3: FFFFFA800733D040
    BCP4: FFFFF800053FF3D0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
      My Computer


  4. Posts : 6
    Windows 7 64 bit
    Thread Starter
       #4

    Ran through 10 passes, no errors were found.
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Any new BSOD's?
      My Computer


  6. Posts : 6
    Windows 7 64 bit
    Thread Starter
       #6

    Just happened overnight
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Upload new logs.
      My Computer


  8. Posts : 6
    Windows 7 64 bit
    Thread Starter
       #8

    Newest log
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    Sorry about the delay.


    Enable Driver Verifier to see if it catches any misbehaving driver:
      My Computer

  10.    #10

    Code:
    BugCheck A, {1, 2, 1, fffff80003eee437}
    A pointer to an invalid address, more specifically an IP misalignment.

    Code:
    MISALIGNED_IP: 
    nt!MiUnlinkPageFromLockedList+1d7
    The problem is that a function was made to unlink a certain page of memory from a locked list, it's an undocumented function so I don't know too much about it, looks like a singly linked list.

    I decided to look at the unloaded modules and Norton anti virus was loaded and unloaded twice.

    Code:
    Unloaded modules:
    fffff880`0d806000 fffff880`0d828000   ENG64.SYS
    fffff880`0d600000 fffff880`0d806000   EX64.SYS
    fffff880`0d822000 fffff880`0d844000   ENG64.SYS
    fffff880`0d61c000 fffff880`0d822000   EX64.SYS
    My bet is that Norton was the cause for the misaligned Instruction Pointer.

    Use Norton's removal tool then replace it with MSE.

    http://windows.microsoft.com/en-GB/w...tials-download
      My Computer


 
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