BSOD launching Skype


  1. Posts : 4
    Windows 7 Ultimate 64-bit
       #1

    BSOD launching Skype


    I just received a Presario CQ57 with Windows 7 Ultimate from a friend. Whenever I click on Skype to launch it, I get a BSOD. I uninstalled Skype, then reinstalled; still the same problem.

    The relevant files are attached. Thanks for your assistance.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

    bcmwl664.sys Sat May 21 06:40:51 2011 (4DD70A13)
    Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card
    Driver Reference Table - bcmwl664.sys

    Rt64win7.sys Fri Jun 10 12:33:15 2011 (4DF1BAAB)
    Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
    Driver Reference Table - Rt64win7.sys

    atikmpag.sys Tue Jul 5 20:32:21 2011 (4E132075)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    Driver Reference Table - atikmpag.sys

    atikmdag.sys Tue Jul 5 21:05:03 2011 (4E13281F)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    Driver Reference Table - atikmdag.sys

    SynTP.sys Fri Oct 14 08:34:52 2011 (4E979FCC)
    Synaptic Touch Pad Driver
    Driver Reference Table - SynTP.sys

    snp2uvc.sys Tue Nov 20 09:01:44 2012 (50AAF298)
    Suyin USB 2.0 Webcam driver; also present in the HP HD Webcam [Fixed] driver package.
    Driver Reference Table - snp2uvc.sys

    To perform a clean install of a driver, follow this tutorial:

    Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

    Reduce items at start-up:

    Perform a clean boot:

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Keep is posted.
      My Computer


  3. Posts : 4
    Windows 7 Ultimate 64-bit
    Thread Starter
       #3

    By the way, I also ran the chkdsk and the sfc /scannow tests; computer detected no issues.
      My Computer


  4. Posts : 4
    Windows 7 Ultimate 64-bit
    Thread Starter
       #4

    I see there's a whole forum dedicated to drivers - let me tell you what I've done so far. I'm pretty sure everything installed properly, except I'll have to keep looking for a webcam driver, and I'm not sure about that Dell WLAN thing.

    Broadcom 802.11g Network Adapter
    -downloaded from the HP support site

    Dell Wireless 1390 WLAN Mini-Card
    Downloaded from the Dell support site (here)
    When I ran that .exe file, it gave me "all files were successfully unzipped" (after prompting me earlier in the process to create a new folder to unzip them to)

    ATI Video Driver (remove the Catalyst Control Center and only install the Display Driver)
    Downloaded from the ADM support site; removed Catalyst Control Center per instructions.

    Synaptic Touch Pad Driver
    Downloaded from HP support site


    HP High Definition(HD) Webcam Firmware)
    Tried the file from the HP support site, received: this program didn't install correctly.
    Tried to reinstall using "recommended settings"; "access is denied" flashes up in a box and then installer goes away.

    Realtek:
    Downloaded from Realtek support site.
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Any update?
      My Computer


  6. Posts : 4
    Windows 7 Ultimate 64-bit
    Thread Starter
       #6

    Sorry for the huge delay. I'm traveling through rural Haiti and things like Internet and electricity are luxuries...both for me and for the person I actually left this computer with. Anyway, according to him everything is working fine. Thanks so much for your help.
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Thanks for letting us know. :)
      My Computer


 

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